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Customer reviews: Xero Bridge by Parex

Reviews (280)

Overall rating
4.9

What Merchants Think

"Xero Bridge by Parex" receives mixed feedback from merchants. Many users praise the app's efficient functionality and exceptional support, which often addresses their specific business needs. However, a few users express concerns over occasional syncing issues and customer support not being consistently responsive to troubleshooting requests.

Key Strengths

  • Seamless integration and easy reconciliation between Shopify and Xero
  • Outstanding customer support that is prompt and effective
  • Efficient sync process that saves significant time
  • Ability to automate journal entries for cost of goods sold
  • Flexible and customizable features to suit complex integration needs

Common Concerns

  • Occasional sync errors, especially with currency conversion and order adjustments
  • Delayed or unresponsive customer support in handling specific issues
  • Difficulty in making certain settings adjustments without contacting support
  • High dependency on support for problem resolution

Final Thoughts

Overall, "Xero Bridge by Parex" is regarded as a highly functional app that significantly aids in syncing accounting data between Shopify and Xero. While there are some reported issues with sync functionality and customer support response times, the majority of users express satisfaction with the app’s capabilities and the support provided. It is highly recommended for businesses seeking a reliable integration solution for Shopify and Xero.

Life Apparel Co

Jan 28, 2025  on Shopify

Fantastic app with exceptional support, highly recommended for seamless and up-to-date reconciliation!

thepartsman

Jan 20, 2025  on Shopify

We were forced to change our syncing apps from Shopify to Xero and have had a lot of trouble. Then I discovered Xero Bridge by Parex! The back up service has been efficient and effective and the app has performed without error. In the end if I had have discovered them first it would have saved us hours of work. Thank you for being responsive and easily providing us with what is needed.

Pandere Shoes

Jan 06, 2025  on Shopify

If you're looking for a reliable and efficient way to sync Shopify with Xero, Parex Bridge is the answer. Highly Recommend. I have used this App for a few years and it's still great. Customer services is highly responsive with clear and actionable answers. Recently, I discovered (thanks to ChatGPT) that Parex Bridge can automate journal entries for COGS on every purchase. This means every sale automatically generates a matching journal entry that moves the item's cost from assets to COGS. It's such a huge time-saver and keeps my books perfectly in sync. This is def one of my Fav Apps. My one and only suggestion for improvement is to make Chat available for quicker answers for the customer.

Artisan Olive Oil Company

Dec 08, 2024  on Shopify

Great app, delighted to find this app which saves us a huge amount of hours inputting sales into Xero, support is excellent and highly responsive from a very happy customer

Bottlecup

Dec 05, 2024  on Shopify

This app has simplified our integration with Xero, and even syncs for orders taken via our Paypal currency accounts direct into Xero. The support is also quick and efficient. Very satisfied. Thank you.

WOTLINK

Dec 02, 2024  on Shopify

Works exactly as what we needed.

Rumer

Dec 02, 2024  on Shopify

Great app which make reconciliation easy. Very helpful support also.

Woof and Brew

Nov 27, 2024  on Shopify

I think the best thing about this app is the customer support. I have needed to ask for assistance twice so far (have been using the package for about 6 months), mainly teething problems. Mahek has come back quickly and answered my questions clearly and was able to change a setting for me to get it all working smoothly.

Tom Gilbey Ltd.

Nov 26, 2024  on Shopify

Great service and perfect for our needs! Thank you

Waiheke Whisky

Nov 26, 2024  on Shopify

Excellent Link Between Shopify and Xero. Xero Bridge by Parex makes payment reconciliation and Inventory management a breeze.

Saicho

Nov 17, 2024  on Shopify

Support and integration has largely been easy. The support has been the best so far and all my queries were answered clearly and quickly. Very happy so far

humanpeople

Nov 07, 2024  on Shopify

I couldn't be happier with Xero Bridge. We have relatively complex integration needs and XB have found ways to get things working as we'd like. Their support is EXCELLENT - very quick, clear, and a proper can do attitude.

Iguana Apparel

Nov 04, 2024  on Shopify

swift communication and support

Mac's Mud Clay Company

Oct 22, 2024  on Shopify

Cannot recommend this app enough. Seemingly endless features and TOP NOTCH customer support, has meant I can have everything coded in Xero exactly the way I want - effortlessly.

Petssmart Value (Pty) Ltd.

Oct 14, 2024  on Shopify

So far it's been really useful, easy to use, and excellent service from the support team - very quick to assist.

HockeyStation

Oct 09, 2024  on Shopify

Great app which does what it needs to do. Reliable and fast support when needed.

Kiwi Underglaze

Sep 23, 2024  on Shopify

Reconciling to Xero is effortless and seamless. Customer support is next level - just about anything and everything you can dream up, they will set up as a feature. I have three Shopify sites now and could not live without Xero Bridge.

Magnum Sound and Vision

Sep 22, 2024  on Shopify

Great support from the Team, really appreciated it.

atlasrosedarkromance

Sep 19, 2024  on Shopify

We have tried a few options for Shopify to Xero linking and Parex has been by far the most accurate and the easiest. Their support has been top tier each time we've needed to contact them.

Feliks Skincare

Sep 19, 2024  on Shopify

Took me a while to find a good app that will sync shopify to xero, make reconciliation easy and account for tax on overseas sales. I also needed to backdate 1 year of transactions which only cost a fraction of what other apps charge. Customer support is top notch and quick to respond too!

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