Reviews: Xero Bridge by Parex

Customer reviews: Xero Bridge by Parex

Reviews (287)

Overall rating

4.9

5

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4

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2

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What Merchants Think

"Xero Bridge by Parex" receives mixed feedback from merchants. Many users praise the app's efficient functionality and exceptional support, which often addresses their specific business needs. However, a few users express concerns over occasional syncing issues and customer support not being consistently responsive to troubleshooting requests.

Key Strengths

Seamless integration and easy reconciliation between Shopify and Xero
Outstanding customer support that is prompt and effective
Efficient sync process that saves significant time
Ability to automate journal entries for cost of goods sold
Flexible and customizable features to suit complex integration needs

Common Concerns

Occasional sync errors, especially with currency conversion and order adjustments
Delayed or unresponsive customer support in handling specific issues
Difficulty in making certain settings adjustments without contacting support
High dependency on support for problem resolution

Final Thoughts

Overall, "Xero Bridge by Parex" is regarded as a highly functional app that significantly aids in syncing accounting data between Shopify and Xero. While there are some reported issues with sync functionality and customer support response times, the majority of users express satisfaction with the app’s capabilities and the support provided. It is highly recommended for businesses seeking a reliable integration solution for Shopify and Xero.

Easy Gadgets Wholesale

Apr 20, 2024 on Shopify

Found an issue where the order amount was not synced to Xero correctly after removing some items from the order. Rushabh reached out to me and worked out a solution with their tech team to solve the issue. Good job!

Neology Technology

Apr 11, 2024 on Shopify

We have been using Parex for our shopify store for over 12 months and make our Xero book keeping a lot easier. App always runs smoothly. Support team and dev teams are easy to deal with and responsive with features requested. Highly recommend this app!

Life Of Riley Bakery Ltd

Apr 09, 2024 on Shopify

Fab team, always helpful and happy to assist! Highly recommend, the features save us hours of work!!!

Wetherby Logs

Mar 20, 2024 on Shopify

The support staff is even better than the app. They guide you all the way and resolve any issues you are facing. I had some trouble connecting both our stores to Xero, but Chirag, from customer support, made it all smooth. Highly recommended.

Roamer

Jan 31, 2024 on Shopify

We have used the app for a few months now, to import retail orders from Shopify into Xero and it works really well. We recently added a wholesale app to our Shopify store which required us to tag these orders and treat them differently in Xero (for example we wanted an tax invoice emailed to the customer). The support received from Abhi and the team was superb, they were able to create some customisations on their back end to facilitate everything we needed. Abhi always responded quickly and professionally too. I would definitely recommend the app, and the Parex team.

Cashmere Circle

Jan 23, 2024 on Shopify

Love this app and the support they give. I didn't think to ask for help when I messed something up on the Xero side of things, but when I eventually asked they had it all sorted out very quickly.

The Supplement Warehouse Pte Ltd

Dec 07, 2023 on Shopify

This is a good connector. Expect hiccups along the way as it is normal. You can be assured this support time is covering your back when you get into one. Turn-around for issues are at most 1 working day. Highly recommend.