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Customer reviews: Xero Bridge by Parex

Reviews (280)

Overall rating
4.9

What Merchants Think

"Xero Bridge by Parex" receives mixed feedback from merchants. Many users praise the app's efficient functionality and exceptional support, which often addresses their specific business needs. However, a few users express concerns over occasional syncing issues and customer support not being consistently responsive to troubleshooting requests.

Key Strengths

  • Seamless integration and easy reconciliation between Shopify and Xero
  • Outstanding customer support that is prompt and effective
  • Efficient sync process that saves significant time
  • Ability to automate journal entries for cost of goods sold
  • Flexible and customizable features to suit complex integration needs

Common Concerns

  • Occasional sync errors, especially with currency conversion and order adjustments
  • Delayed or unresponsive customer support in handling specific issues
  • Difficulty in making certain settings adjustments without contacting support
  • High dependency on support for problem resolution

Final Thoughts

Overall, "Xero Bridge by Parex" is regarded as a highly functional app that significantly aids in syncing accounting data between Shopify and Xero. While there are some reported issues with sync functionality and customer support response times, the majority of users express satisfaction with the app’s capabilities and the support provided. It is highly recommended for businesses seeking a reliable integration solution for Shopify and Xero.

Cashmere Circle

Jan 23, 2024  on Shopify

Love this app and the support they give. I didn't think to ask for help when I messed something up on the Xero side of things, but when I eventually asked they had it all sorted out very quickly.

The Supplement Warehouse Pte Ltd

Dec 07, 2023  on Shopify

This is a good connector. Expect hiccups along the way as it is normal. You can be assured this support time is covering your back when you get into one. Turn-around for issues are at most 1 working day. Highly recommend.

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