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Customer reviews: Xero Bridge by Parex

Reviews (271)

Overall rating
4.9

What Merchants Think

"Xero Bridge by Parex" receives mixed feedback from merchants. Many users praise the app's efficient functionality and exceptional support, which often addresses their specific business needs. However, a few users express concerns over occasional syncing issues and customer support not being consistently responsive to troubleshooting requests.

Key Strengths

  • Seamless integration and easy reconciliation between Shopify and Xero
  • Outstanding customer support that is prompt and effective
  • Efficient sync process that saves significant time
  • Ability to automate journal entries for cost of goods sold
  • Flexible and customizable features to suit complex integration needs

Common Concerns

  • Occasional sync errors, especially with currency conversion and order adjustments
  • Delayed or unresponsive customer support in handling specific issues
  • Difficulty in making certain settings adjustments without contacting support
  • High dependency on support for problem resolution

Final Thoughts

Overall, "Xero Bridge by Parex" is regarded as a highly functional app that significantly aids in syncing accounting data between Shopify and Xero. While there are some reported issues with sync functionality and customer support response times, the majority of users express satisfaction with the app’s capabilities and the support provided. It is highly recommended for businesses seeking a reliable integration solution for Shopify and Xero.

Garden State

Sep 27, 2025  on Shopify

Connecting Shopify to Xero has been great. Setup took a bit, but the Xero Bridge by Parex team was responsive and helpful.

Miller & Bean Coffee Company

Sep 23, 2025  on Shopify

We've been using Xero Bridge for 5 years. It works perfectly and exactly as described. Lots of customization available. Customer support is excellent (we've rarely needed it though). Highly recommended.

Juniper Estate

Sep 16, 2025  on Shopify

Fantastic App. The inetgration with Shopify and XERO has been seamless. The support team have helped along the way diligently replying in a timily manner. Very impressed and happy with this purchase.

Fan Friends

Sep 07, 2025  on Shopify

A great app that does everything I need it to. I recently made a few changes and needed support to add a discounts line and backdate syncs. Support was great and took the time to step me through it all. Would highly recommend!

EmKo

Aug 28, 2025  on Shopify

Really easy to set up and use. Customer service is outstanding - every time there has been something I am not sure about, they have come right back to me with a solution. Highly recommend.

Marine Energy Systems

Aug 26, 2025  on Shopify

The best app I have found to integrate with xero. The team are very quick to customise the integration which has been extremely helpful.

Brick Me

Aug 25, 2025  on Shopify

I tested several Shopify-to-Xero apps. I decided to go with this one as it has all the features or more of the most advanced apps, for a much lower cost. It is simple to setup and use. The support team are great and very responsive, and can often help out to implement custom features when those are not available out-of-the-box.

Incube8 Games

Aug 12, 2025  on Shopify

We’ve tried a few sync tool for Xero, but we’ve stuck with Xero Bridge by Parex for one simple reason: their support team! We’ve had some pretty complex accounting needs: multi-currency orders, changing bank accounts over time, splitting one business into multiple Xero accounts, even migrating from QuickBooks to Xero. Their team has been an absolute lifesaver in our journey, they’ve saved us hundreds of hours in manual consolidation. These aren’t just customer support reps and developers, they’re magicians. And who wouldn’t want the power of magic helping them while they focus on running their business? If you need a reliable Xero/QuickBooks sync app backed by a highly dedicated team that will go above and beyond to keep your accounting on point, look no further. Go with Parex.

NI Candle Supplies LTD

Aug 07, 2025  on Shopify

Mahek and the team have gone above and beyond sorting out several complexities for me to ensure their app is running smoothly and correctly allocating the VAT for us (something that another app did not do). Their assistance in resolving the issues caused by others has been nothing short of 5 star and I am very happy with the interface of the app with Xero. Thanks for an awesome job!

Wild Kiwihearts

Jul 22, 2025  on Shopify

This is a great integration app between Shopify and Xero. It can sync sales by SKU into Xero which is something I have not seen other apps be able to do. The support is fantastic – very helpful with fast response times.

UK SOEK® Sunglasses

Jul 21, 2025  on Shopify

Xero bridge by Parex is an amazing app! We use this app for 4 of our online stores and find Mahek very helpful and questions are always answered within a few hours.

FLEXSTA

Jun 20, 2025  on Shopify

Parex support were very helpful with the issues I was facing and helped me sort things out quickly and easily

Essential Foods SG

Jun 15, 2025  on Shopify

Great app! Finally found a solution that suits my need! And a very responsive support team! Thank you!

SpareParts4Cookers Ltd

May 28, 2025  on Shopify

We sell on two Ebay stores and two Shopify websites that also both accept Paypal payments. Before Parex, the reconciliation process would've taken me hours and hours each week. With Parex, I have saved so much time and the process is very easy to understand. I have just started using Xero and find it very easy to use with Parex. The customer support is also excellent. Responses often within 12 hours, always helpful and willing to show which options are available and how to optimise the settings on the app. Can also separate international sales from nationwide sales for VAT purposes which makes life 10x easier. Definitely recommend.

Ecogreen Birdspike

May 20, 2025  on Shopify

Using Xero Bridge by Parex has saved us so much time. We can now focus on growing our business instead of spending hours creating contacts and invoices. Everything is done for us. And customer service is amazing. Any preferences we had were dealt with speedily.

Bat and Bottle

May 07, 2025  on Shopify

Parex's Xero Bridge link between Shopify and Xero is fast and reliable; settings are easy to configure and customer support has been excellent. And it is affordable. Thank you Parex.

Topsport Multisport

May 02, 2025  on Shopify

This app does everything we need it to and has tidied up our invoices so well. The support was very fast and helpful. I would recommend.

The Faux Flower Company Trade

Apr 30, 2025  on Shopify

Easy to use app with excellent customer service. Very reliable, our orders are quickly transferred to Xero - most of the time we forget Parex app is there as it works so efficiently in the background, but when we need help, the team are very responsive and helpful!

City Auto Paints Ltd.

Apr 23, 2025  on Shopify

This is by far the most important app we use for our store. Without it we simply wouldn't be able to have integrated Xero correctly. We have been using Xero for 7 years, and required that individual Shopify orders be synced and invoices be created for the existing customer in Xero. We tried many other apps (LinkMyBooks, A2X etc.), but none offered this feature/worked as well as this app. I've been in contact with the support team many times in the past 6 months, and they always reply promptly. Worth every penny.

Kindred of Ireland

Apr 23, 2025  on Shopify

The Bridge by Parex app is very very good. It syncs the transactions from Shopify to Xero seamlessly and handles everything really well. You actually end up getting a match for your bank feed lines for reconciliation in Xero. Great support too!

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