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Customer reviews: Xero Bridge by Parex

Reviews (263)

Overall rating
4.9

What Merchants Think

"Xero Bridge by Parex" receives mixed feedback from merchants. Many users praise the app's efficient functionality and exceptional support, which often addresses their specific business needs. However, a few users express concerns over occasional syncing issues and customer support not being consistently responsive to troubleshooting requests.

Key Strengths

  • Seamless integration and easy reconciliation between Shopify and Xero
  • Outstanding customer support that is prompt and effective
  • Efficient sync process that saves significant time
  • Ability to automate journal entries for cost of goods sold
  • Flexible and customizable features to suit complex integration needs

Common Concerns

  • Occasional sync errors, especially with currency conversion and order adjustments
  • Delayed or unresponsive customer support in handling specific issues
  • Difficulty in making certain settings adjustments without contacting support
  • High dependency on support for problem resolution

Final Thoughts

Overall, "Xero Bridge by Parex" is regarded as a highly functional app that significantly aids in syncing accounting data between Shopify and Xero. While there are some reported issues with sync functionality and customer support response times, the majority of users express satisfaction with the app’s capabilities and the support provided. It is highly recommended for businesses seeking a reliable integration solution for Shopify and Xero.

SpareParts4Cookers Ltd

May 28, 2025  on Shopify

We sell on two Ebay stores and two Shopify websites that also both accept Paypal payments. Before Parex, the reconciliation process would've taken me hours and hours each week. With Parex, I have saved so much time and the process is very easy to understand. I have just started using Xero and find it very easy to use with Parex. The customer support is also excellent. Responses often within 12 hours, always helpful and willing to show which options are available and how to optimise the settings on the app. Can also separate international sales from nationwide sales for VAT purposes which makes life 10x easier. Definitely recommend.

Ecogreen Birdspike

May 20, 2025  on Shopify

Using Xero Bridge by Parex has saved us so much time. We can now focus on growing our business instead of spending hours creating contacts and invoices. Everything is done for us. And customer service is amazing. Any preferences we had were dealt with speedily.

Bat and Bottle

May 07, 2025  on Shopify

Parex's Xero Bridge link between Shopify and Xero is fast and reliable; settings are easy to configure and customer support has been excellent. And it is affordable. Thank you Parex.

Topsport Multisport

May 02, 2025  on Shopify

This app does everything we need it to and has tidied up our invoices so well. The support was very fast and helpful. I would recommend.

The Faux Flower Company Trade

Apr 30, 2025  on Shopify

Easy to use app with excellent customer service. Very reliable, our orders are quickly transferred to Xero - most of the time we forget Parex app is there as it works so efficiently in the background, but when we need help, the team are very responsive and helpful!

City Auto Paints Ltd.

Apr 23, 2025  on Shopify

This is by far the most important app we use for our store. Without it we simply wouldn't be able to have integrated Xero correctly. We have been using Xero for 7 years, and required that individual Shopify orders be synced and invoices be created for the existing customer in Xero. We tried many other apps (LinkMyBooks, A2X etc.), but none offered this feature/worked as well as this app. I've been in contact with the support team many times in the past 6 months, and they always reply promptly. Worth every penny.

Kindred of Ireland

Apr 23, 2025  on Shopify

The Bridge by Parex app is very very good. It syncs the transactions from Shopify to Xero seamlessly and handles everything really well. You actually end up getting a match for your bank feed lines for reconciliation in Xero. Great support too!

Retro Modding

Apr 14, 2025  on Shopify

We’ve been using Xero Bridge by Parex for several years now, and it has been an essential tool in managing our Shopify accounting, especially with multi-currency orders. When we first transitioned from a competing app, Parex was the only provider offering accurate multi-currency syncing, and it’s made a huge difference in how we track and understand our currency conversion losses. The app has allowed us to get a much clearer, more accurate view of our financials, and it’s saved us hundreds of hours of manual reconciliation over time. What really stands out, though, is the level of customer support we’ve received. The team at Parex has been incredibly helpful and responsive, often making complex issues feel like they were solved by pure magic. Their assistance consistently exceeded our expectations, even when dealing with complex tasks that would normally be highly time-consuming. We’re truly grateful for both the reliability of the app and the excellent service we’ve experienced. Highly recommended for any store looking to streamline their Shopify-to-Xero integration, especially if you’re dealing with multiple currencies.

Cherish Hampers & Gifts

Apr 10, 2025  on Shopify

This has been an absolute game changer. I'm annoyed at myself for not implementing it as soon as I started my business. If you need to track inventory and run Xero & Shopify, you NEED this app. Such a competitive price and incredible service.

Healthwick Canada

Apr 04, 2025  on Shopify

Excellent support! Mahek was incredibly helpful, responsive, and knowledgeable. Truly appreciate the smooth assistance!

The Blackmarket Lingerie

Mar 20, 2025  on Shopify

I’m just starting with Xero and have found the Parex Bridge app to be extremely helpful and intuitive. The Parex team responds quickly to inquiries with detailed, well-explained answers. Mahek has provided exceptional personal support over several weeks, going above and beyond to correct past errors made by a previous bookkeeper. More importantly, they have made ongoing bookkeeping and reconciliation smooth and efficient. Their customer service is top-notch—always responsive and willing to assist with any questions. I highly recommend Parex Bridge to anyone looking for a seamless Shopify-Xero integration!

Clay Down Under

Mar 17, 2025  on Shopify

This app, the team - cannot recommend more! Reconciling is easy and seamless. Any time I have a query the team are so quick to respond and assist. Could not live without it! Worth every penny.

Ferguson's Treatos

Feb 19, 2025  on Shopify

Have been using the app as a bookkeeper to access reports, customer service is 5 stars (polite, patient, and prompt response).

ORTC Clothing Co

Feb 08, 2025  on Shopify

I would probably give it 0 stars if I could. We seemed to get off to a good start but the amount of double ups in invoices and journal entries was insane. The lack of ability to update settings without contacting support was also terrible.

Life Apparel Co

Jan 28, 2025  on Shopify

Fantastic app with exceptional support, highly recommended for seamless and up-to-date reconciliation!

thepartsman

Jan 20, 2025  on Shopify

We were forced to change our syncing apps from Shopify to Xero and have had a lot of trouble. Then I discovered Xero Bridge by Parex! The back up service has been efficient and effective and the app has performed without error. In the end if I had have discovered them first it would have saved us hours of work. Thank you for being responsive and easily providing us with what is needed.

Jonny Sprockets Bike Shop

Jan 11, 2025  on Shopify

I find the app frustrating and buggy. I also have to have two versions, one for shopify sync to xero and another for ebay to xero. Both work differently, both say they do both, but don't. Support is pretty average and I couldn't get actual help when I asked. Anyway, not impressed with spending a monthly fee for something that only just works.

Pandere Shoes

Jan 06, 2025  on Shopify

If you're looking for a reliable and efficient way to sync Shopify with Xero, Parex Bridge is the answer. Highly Recommend. I have used this App for a few years and it's still great. Customer services is highly responsive with clear and actionable answers. Recently, I discovered (thanks to ChatGPT) that Parex Bridge can automate journal entries for COGS on every purchase. This means every sale automatically generates a matching journal entry that moves the item's cost from assets to COGS. It's such a huge time-saver and keeps my books perfectly in sync. This is def one of my Fav Apps. My one and only suggestion for improvement is to make Chat available for quicker answers for the customer.

Artisan Olive Oil Company

Dec 08, 2024  on Shopify

Great app, delighted to find this app which saves us a huge amount of hours inputting sales into Xero, support is excellent and highly responsive from a very happy customer

Bottlecup

Dec 05, 2024  on Shopify

This app has simplified our integration with Xero, and even syncs for orders taken via our Paypal currency accounts direct into Xero. The support is also quick and efficient. Very satisfied. Thank you.

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