WisWes adds an AI shopping assistant that understands what shoppers mean, not just keywords. It searches your catalog, recommends products, suggests add-ons, and answers shipping and returns questions from your own pages and policies. When a shopper hesitates or starts to leave, WisWes steps in with a timely nudge or offer to win the sale back. It detects each shopper's language, helps with checkout, looks up order status, and hands the chat to a human on Slack or Zendesk when needed.

• Drop-off win-back - re-engage shoppers about to leave with a timely offer
• AI product discovery - semantic search, recommendations and upsells in chat
• Store-aware answers - shipping, returns and FAQs from your pages and policies
• Order management - order status, tracking and returns inside the chat
• Live agent handoff - escalate to a human on Slack or Zendesk, email backup