Reviews: Winback: SMS Marketing

Customer reviews: Winback: SMS Marketing

Reviews (91)

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What Merchants Think

The feedback for "Winback: SMS Marketing" is mixed among merchants. While some users praise the app for its effectiveness in increasing sales and providing excellent customer support, others have faced issues with functionality and unresponsive technical support. The app's performance appears to vary significantly between users, leaving some satisfied and others frustrated.

Key Strengths

Effective in boosting sales and revenue quickly.
Easy to use with a user-friendly interface.
Responsive and helpful customer support, especially in onboarding and troubleshooting.
Cost-effective compared to other SMS marketing solutions.
Seamlessly integrates with existing marketing strategies, such as Facebook Messenger and email sequences.

Common Concerns

Technical issues leading to the app not working as expected.
Lack of responsiveness from the customer support team when problems arise.
Subscription charges continue despite the app being non-functional.
Requirement to contact Shopify support for subscription cancellations.

Final Thoughts

"Winback: SMS Marketing" has proven to be a powerful tool for many users, significantly increasing sales and providing helpful features. However, the app must address its reliability issues and improve customer service responsiveness to maintain and grow its user base. Businesses might find it highly advantageous, but should be aware of potential hurdles concerning app functionality and support communication.

Boba Nutrition

Apr 21, 2023 on Shopify

Great experience with the platform and use. Happy there’s alternatives out there for sms. So far the support has been amazing

GymDeity.com

Dec 27, 2021 on Shopify

The best SMS app out there! Love the text message feature. If you are serious about growing you're business this is the only SMS marking app needed!

CSG Store

May 03, 2020 on Shopify

I have used this company's other app for Facebook Messenger and really liked the increase in sales from that. I have only had the Winback app for a few days and already have seen a huge jump in income. Not to mention, Joe is great! He is always there to help and will jump on a Zoom call to go over everything you might need. I'm looking forward to what we do after 30 days.

GOLDEN GILT

Apr 27, 2020 on Shopify

I was paying $50 a month plus commission on another app before. I am glad to find this one because its much cheaper and does so much more. And you are in control. Already made an extra $600 from using it in few days. Going to add to my 2nd webstore too. Highly recommend it.

Knife Depot

Mar 29, 2020 on Shopify

This is a great app, it is super easy to use and I had an instant increase in sales as a result!! I would highly recommend.

Chakrava

Feb 02, 2020 on Shopify

I wish I would have known about this app earlier! I have a high volume store and I realized my abandon cart email sequence would only get me so far. Joe has been super helpful with everything, I can't thank him enough. Its been only 3 days and I have already earned over $300 in abandon cart sales!