Reviews: Winback: SMS Marketing

Customer reviews: Winback: SMS Marketing

Reviews (91)

Overall rating

3.4

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5

What Merchants Think

The feedback for "Winback: SMS Marketing" is mixed among merchants. While some users praise the app for its effectiveness in increasing sales and providing excellent customer support, others have faced issues with functionality and unresponsive technical support. The app's performance appears to vary significantly between users, leaving some satisfied and others frustrated.

Key Strengths

Effective in boosting sales and revenue quickly.
Easy to use with a user-friendly interface.
Responsive and helpful customer support, especially in onboarding and troubleshooting.
Cost-effective compared to other SMS marketing solutions.
Seamlessly integrates with existing marketing strategies, such as Facebook Messenger and email sequences.

Common Concerns

Technical issues leading to the app not working as expected.
Lack of responsiveness from the customer support team when problems arise.
Subscription charges continue despite the app being non-functional.
Requirement to contact Shopify support for subscription cancellations.

Final Thoughts

"Winback: SMS Marketing" has proven to be a powerful tool for many users, significantly increasing sales and providing helpful features. However, the app must address its reliability issues and improve customer service responsiveness to maintain and grow its user base. Businesses might find it highly advantageous, but should be aware of potential hurdles concerning app functionality and support communication.

LIORE'e

Nov 18, 2024 on Shopify

DIDNT WORK

Fido & Flicka

Jul 20, 2024 on Shopify

No longer works :( And crickets from the support team

Booty Scrunch Mami

Jul 13, 2024 on Shopify

(READ 2024 UPDATE BELOW) Amazing App! Definitely going to be investing more in this app than emails. I am a small biz and since September I've made over $7,000 (close to $8,000!) in reclaimed sales from this app alone! Easy to send campaigns and respond directly to your customers concerns. Sent a recent campaign to customers who never purchased before and the return has been AMAZING! Joe is quick to respond to any questions and even hop on a fast zoom call full of advice! If you're looking for an app to text - LOOK NO FURTHER. Seriously the best investment that has paid for itself a thousand times over by now. Thanks Winback & Joe! 2024 UPDATE: HORRIBLE! DO NOT use this service do not expect any assistance with help. For the holiday season my SMS sent to only HALF of my subscribers costing me thousands in sales. They kept telling me they were looking into it and it was fixed and each time was the same issue. This went on for 4 months, I requested reimbursement for 3 months, should have been 4 since I didn't use an entire month, and they keep saying they are escalting the issues and that they have fixed them but it still only would send to half my subscribers. The interesting part was they were saying it was a carrier update- I have my personal number on the subscriber list, out of 4 campaigns my number had a SMS delivered one time- the second one, so if it was a carrier update it should never be delivered to my number. This leads me to believe it was an internal issue. They do not reply anymore and they do not assist. DO NOT USE THIS SERVICE!!!!

TOROE Performance Eyewear

Jun 06, 2024 on Shopify

The app no longer works, yet they will still continue to charge your subscription on a monthly basis. SMS messages aren't being sent and their analytics tool isn't reporting. We've messaged their support several times and they are unresponsive. They wont cancel your subscription either, you will need to reach out to Shopify support to assure they remove the subscription.

Tebuti

Nov 21, 2023 on Shopify

The app is not working anymore (not loading). Customer support is not responding. They replied that they were investigating the issue 4 days ago. I wrote them back and did not get any response since then.