(READ 2024 UPDATE BELOW) Amazing App! Definitely going to be investing more in this app than emails. I am a small biz and since September I've made over $7,000 (close to $8,000!) in reclaimed sales from this app alone! Easy to send campaigns and respond directly to your customers concerns. Sent a recent campaign to customers who never purchased before and the return has been AMAZING! Joe is quick to respond to any questions and even hop on a fast zoom call full of advice! If you're looking for an app to text - LOOK NO FURTHER. Seriously the best investment that has paid for itself a thousand times over by now. Thanks Winback & Joe! 2024 UPDATE: HORRIBLE! DO NOT use this service do not expect any assistance with help. For the holiday season my SMS sent to only HALF of my subscribers costing me thousands in sales. They kept telling me they were looking into it and it was fixed and each time was the same issue. This went on for 4 months, I requested reimbursement for 3 months, should have been 4 since I didn't use an entire month, and they keep saying they are escalting the issues and that they have fixed them but it still only would send to half my subscribers. The interesting part was they were saying it was a carrier update- I have my personal number on the subscriber list, out of 4 campaigns my number had a SMS delivered one time- the second one, so if it was a carrier update it should never be delivered to my number. This leads me to believe it was an internal issue. They do not reply anymore and they do not assist. DO NOT USE THIS SERVICE!!!!

The app no longer works, yet they will still continue to charge your subscription on a monthly basis. SMS messages aren't being sent and their analytics tool isn't reporting. We've messaged their support several times and they are unresponsive. They wont cancel your subscription either, you will need to reach out to Shopify support to assure they remove the subscription.

The app is not working anymore (not loading). Customer support is not responding. They replied that they were investigating the issue 4 days ago. I wrote them back and did not get any response since then.

Great experience with the platform and use. Happy there’s alternatives out there for sms. So far the support has been amazing

The best SMS app out there! Love the text message feature. If you are serious about growing you're business this is the only SMS marking app needed!

I have used this company's other app for Facebook Messenger and really liked the increase in sales from that. I have only had the Winback app for a few days and already have seen a huge jump in income. Not to mention, Joe is great! He is always there to help and will jump on a Zoom call to go over everything you might need. I'm looking forward to what we do after 30 days.

I was paying $50 a month plus commission on another app before. I am glad to find this one because its much cheaper and does so much more. And you are in control. Already made an extra $600 from using it in few days. Going to add to my 2nd webstore too. Highly recommend it.

This is a great app, it is super easy to use and I had an instant increase in sales as a result!! I would highly recommend.

I wish I would have known about this app earlier! I have a high volume store and I realized my abandon cart email sequence would only get me so far. Joe has been super helpful with everything, I can't thank him enough. Its been only 3 days and I have already earned over $300 in abandon cart sales!