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Customer reviews: Wholesale Pricing Discount B2B

Reviews (452)

Overall rating
4.7

What Merchants Think

Overall, merchants have a positive view of the "Wholesale Pricing Discount B2B" app, praising its comprehensive functionality for managing wholesale pricing and discounts within Shopify. Many users appreciate the app's effectiveness in enhancing the user experience for wholesale customers. Merchants also highlight the app's robustness, mentioning its ability to support complex B2B scenarios with customizable options.

Key Strengths

  • Highly efficient and responsive customer support that often resolves issues quickly.
  • Comprehensive B2B functionality, with features supporting discount tiers, customer-specific pricing, and the differentiation between B2B and B2C users.
  • Ease of use and integration with existing Shopify stores, enhancing user experience without significant setup difficulties.
  • Ability to customize the app to align with business needs, including unique discount presentations and personalized setup options.

Common Concerns

  • Issues with app integration, particularly with heavily customized or existing themes, leading to functionality disruptions.
  • Concerns about additional costs for certain features, which some merchants felt should be included in the primary plan.
  • Occasional difficulties in setup, requiring support intervention, although generally resolved by their customer service team.
  • Confusion regarding the delineation of features across different pricing plans, particularly during trial periods.

Final Thoughts

The "Wholesale Pricing Discount B2B" app is well-regarded for its robust functionality and excellent customer service. While some merchants have faced integration and cost concerns, the app overall meets the diverse needs of wholesale businesses by effectively bridging B2B and B2C operations. Merchants recommend the app for businesses looking to enhance their Shopify store's wholesale capabilities, noting that any challenges were effectively addressed by the support team.

SOZO

Jul 11, 2024  on Shopify

So far, I am IMPRESSED. Customer service team for this app is VERY fast to respond to chat inquiries. In less than 12 hours since trying to set up their wholesale app, I've interacted with customer support and 3 different very helpful customer service reps. Each inquiry was answered accurately, and I've even had them start to do some custom pricing options that aren't built into the plugin for me. I installed and tried to configure about 5 total wholesale apps (I didn't even try SparkLayer, too pricey for me starting out getting into wholesale) and Wholesale Pricing Discount app has everything I need. Most impressively, is their dedicated standalone "Wholesale Catalog" functionality. This is so cool, and is a combo of a wholesale catalog, and a quick order catalog. All of the other options they allow you to configure I think should cover most peoples functionality needs. I am very happy I found this team of developers, as they really are on top of things and respond within minutes, sometimes only a few hours in the middle of the night here with me being in the U.S. After testing several of the other alternatives, I feel like this app is worth every penny for the time and trouble it will save you testing out and installing other wholesale options that just feel like they weren't built with everything Wholesale Pricing Discount app has been built with. Time is money, and this app and its great team will save me a lot of headaches. I'm happy I found them and don't have to stress out about finding the perfect wholesale tool. I wanted to try to make it work with free plans available from other apps, but they just didnt cut it. You can stop your search for the perfect Wholesale app, this one is it!

ENVE Composites USA

Jul 10, 2024  on Shopify

We were looking for an app that could split off different customer pricing by customer tags as well as allow for additional discounts to be applied. The purpose of this was to allow for employee, industry, and marketing discounts to be able to show pricing at the PDP & PLP level. They could then shop at their appropriate price level based on specific customer tags, rather than using discount code needing to be distributed and applied. The app does accomplish what we were looking to do, but the customer service level of Wholesale Pricing Discount B2B app also is pretty great -responses generally get back within 30 minutes and are helpful. There are a few small limitations and I do wish there were a few features that could be implemented (for example one feature I'd love would be that you can have "hidden" products that show based on the customer tag, but its not a full product page like what you'd normally see). All in all, this app accomplished a lot of the requirements that we were looking to achieve. I'd realistically give this a 4.5/5 if this was possible as it isn't perfect, but does a very good job. I've been happy with the overall app performance and service behind it.

Hidden Hollow Honey

Jul 10, 2024  on Shopify

This app allows me to do several important tasks related to special pricing and discounts. Customer service is exceptional.

Solmates Australia

Jul 07, 2024  on Shopify

We recently implemented this app and it is great for our needs. During the set up process Abdullah and the support team have been incredibly helpful - very responsive, friendly and helpful. We would highly recommend.

Dental Plus USA

Jul 02, 2024  on Shopify

This app is fantastic and perfect for our needs! We're able to tailor our customer experience for EVERY client with their Unique Individual Pricing feature. What's also great, is that the team is so easy to work with. We had a problem with one of our customers unable to see their unique pricing, and within 12 hours, Ahmed and his team had fixed the problem. Highly recommend.

Hommix UK

Jun 28, 2024  on Shopify

Great support and extremely patient with our requests. Initially we were reluctant about upgrading the subscription for the extra features but with the support and functionality of the app, we're going to be upgrading for sure. Highly recommend it

AllTogetherEnterprises.com

Jun 27, 2024  on Shopify

This App is everything it claims to be and much of the setup we could do ourselves. However, we received significant assistance is adapting the app to our needs and customizing our theme. The help was timely and professional. Without this app I don't know how we couldn't use Shopify for our B2B store.

UpCircle Beauty Europe Wholesale

Jun 25, 2024  on Shopify

Great app that does what we need, but the support team are what makes it fantastic! Always go above & beyond.

East Imperial (NZ)

Jun 24, 2024  on Shopify

App works well after a bit of setting up. Had a few issues and customisations that were quickly made / fixed with the help of the support team.

UK Arbortec Trade

Jun 20, 2024  on Shopify

This is an advanced Shopify app that allows you to customize many B2B options in your store. We have been using this app for several years and we are happy with its options and support. Special thanks to Shana from the tech support team and she did a great job fixing all our store issues. Highly recommend this app to those looking for advanced B2B options.

Landlight Systems

Jun 13, 2024  on Shopify

The app is perfect for our store! Very clearly displays the wholesale pricing and the B2B/B2C set-up works great. The support I have received in setting up WPD has been nothing short of excellent. They have happily accommodated all my customization requests and alterations (I am very picky). I would highly recommend using this app for all your online wholesale needs. I could not be happier!

SÜM SUPPLIES

Jun 12, 2024  on Shopify

Very responsive group that will hop on a call to help you figure out any customizations or issues you may have.

G2G Protein Bar

May 08, 2024  on Shopify

This company makes some good apps and just as important they support their users with friendly and reliable support.

ABCO Workshops

Apr 26, 2024  on Shopify

Excellent app, does exactly what it says on tin. Had a slight issue with the checkout which was solved very quickly by the support/tech team. Highly recommended

OLENS B2B

Apr 25, 2024  on Shopify

Really want to recommend this app because support is very very good. definately app is also very good.

Estrielec

Apr 23, 2024  on Shopify

I had some issues with the app configuration, but the team were able to solve all my problems! I think the app is worth it for people who wants to build a B2B store! The only thing I think could be improve is to be able to create different tags with different payment terms. Right now, you can only have one customer tag that regroup all the payment terms.

KAATSU

Apr 03, 2024  on Shopify

WPDB2B is exactly what we were looking for. Support is stellar and went above-and-beyond to accommodate our needs. Would highly recommend.

Lady Conceal

Apr 02, 2024  on Shopify

Excellent customer service! I changed to a new theme in which the wholesale pricing was not displaying properly. I contacted support and Wholesale Helper integrated the wholesale app to our new theme within six hours. It now works beautifully! This app is the perfect tool for integrating retail and wholesale into one Shopify store. We could not be more pleased with the outcome and their excellent customer service. Thank you!!!

ChoKoLids

Mar 13, 2024  on Shopify

First and foremost, I would like to sincerely thank the team responsible for this app and the developers. We have been using this app for over 2 years now, and it has had a significant impact on our company's sales. After trying out numerous wholesale apps and testing them, this app had the most features, and it had many of the features we desired. . [1. Dedicated wholesale section / B2B, B2C combined store] What stood out to me most was the ability to choose between two styles in this app, which I found only this app offered on Shopify. Originally, we utilized the B2B style, where all products on the existing collection page would immediately receive discounts upon logging in. However, during a major website overhaul, as the discount rates differed for retail and wholesale customers, we opted to switch to a dedicated wholesale section that only wholesale customers could see. The flexibility to switch styles was truly appreciated, as most wholesale apps do not offer this dual functionality. . [2. Features] The app allows separate customer management, provides volume discounts, and issues coupons. The sign-up form is also customizable. It was incredibly convenient to have all related features available with just this one app, without the need for separate downloads. . [3. Prompt feedback and customer service] The best aspect is the ability to call and inquire directly. Even when contacted via email, we received prompt responses and feedback. Recently, when an issue related to this app arose on our website, the manager and developer formed a team, engaged in an online meeting with me, quickly grasped the situation, and resolved the problem in real-time. Furthermore, they continuously followed up to ensure our website was functioning smoothly. I sincerely appreciate the swift customer service. . They made great efforts to accommodate our requests for various feature modifications and worked diligently to address them as quickly as possible. I am truly grateful.

Planet Rhinestone

Mar 06, 2024  on Shopify

Have been using the wholesale app for a little over two years now. It certainly has made life a lot easier having a portal where customers can directly place wholesale orders. Customer support has been great at assisting us when we run into any problems. They also found ways to make the app work for us even though we are using other apps that are not compatible with the wholesale app.

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