Reviews: Original Wheelio spin pop‑ups

Customer reviews: Original Wheelio spin pop‑ups

Reviews (476)

Overall rating

4.7

5

31
4

2
3
2
1

2

What Merchants Think

The "Original Wheelio spin pop‑ups" app is generally well-received by merchants for its effectiveness in driving conversions and increasing sales. Reviews highlight the app's ease of use, robust feature set, and a significant positive impact on marketing campaigns. The customer service team, particularly team members Marko and Karlo, receive frequent praise for their responsiveness and helpfulness, although there are occasional concerns about support availability and documentation detail.

Key Strengths

Effective in boosting conversions and sales
User-friendly and easy to set up
Excellent customer support, especially praising Marko and Karlo
Strong integration with Klaviyo
Cost-effective compared to similar apps

Common Concerns

Support response times can be inconsistent, potentially due to time zones
Limited customization options, such as for background images
Some confusion around integration settings and documentation
Issues with prize limitation settings not functioning as expected

Final Thoughts

Overall, "Original Wheelio spin pop‑ups" is a highly effective tool for merchants looking to enhance their marketing efforts through gamified pop-ups. While most users enjoy the robust features and excellent customer support, there is room for improvement in customization options and documentation. These minor concerns aside, the app is a valuable asset for boosting engagement and conversion rates.

Lasfit®

Aug 04, 2024 on Shopify

That is great!

NiceHCK Audio

Jul 31, 2024 on Shopify

Maybe due to the time zone issue, they all responded to us later. They also tried to solve the problem for us and compensate us, and I like it for actively solving the problem. This App is great overall, but I think there are still loopholes, which led to we lost of money. In fact, we limited the total number of products (the total number of prizes that can be drawn) and the number of times a single user uses it, but this program did not work. There were situations where the actual number of winners exceeded the set number and a single customer could purchase multiple products. I set it according to normal understanding and there was nothing wrong with it, because we have also used other apps. I didn't see a place where I could set a limit on the total number of products for one user. Although it was set that one user could only use it once, the same customer could still purchase multiple quantities. I don't know if it's a problem with Shopify or their program. If Shopify doesn't support it, I think the explanation in the setting should be explained and more detailed.