Reviews: Original Wheelio spin pop‑ups

Customer reviews: Original Wheelio spin pop‑ups

Reviews (476)

Overall rating

4.7

5

31
4

2
3
2
1

2

What Merchants Think

The "Original Wheelio spin pop‑ups" app is generally well-received by merchants for its effectiveness in driving conversions and increasing sales. Reviews highlight the app's ease of use, robust feature set, and a significant positive impact on marketing campaigns. The customer service team, particularly team members Marko and Karlo, receive frequent praise for their responsiveness and helpfulness, although there are occasional concerns about support availability and documentation detail.

Key Strengths

Effective in boosting conversions and sales
User-friendly and easy to set up
Excellent customer support, especially praising Marko and Karlo
Strong integration with Klaviyo
Cost-effective compared to similar apps

Common Concerns

Support response times can be inconsistent, potentially due to time zones
Limited customization options, such as for background images
Some confusion around integration settings and documentation
Issues with prize limitation settings not functioning as expected

Final Thoughts

Overall, "Original Wheelio spin pop‑ups" is a highly effective tool for merchants looking to enhance their marketing efforts through gamified pop-ups. While most users enjoy the robust features and excellent customer support, there is room for improvement in customization options and documentation. These minor concerns aside, the app is a valuable asset for boosting engagement and conversion rates.

POKEMAD LIMITED

Jul 10, 2024 on Shopify

Karl has an attitude problem. I merely wanted to change the background segments of the wheel to my own images. Karl said this is not possible, the file sizes being uploaded was causing problems and slowing the app down so it was disabled. I merely suggested that a maximum file size limit be added to prevent this from happening. Karl said it cannot be done we get 100s of people asking. I responded saying if so many people want these features why do you not cater to these people? He told me that since I know so much about what his app needs why dont i build one myself!! Serious attitude problem. Wow.

Howah Originals

Jun 24, 2024 on Shopify

HORRIBLE! The worst customer service of any app i use! First off, this is a PAID app so you would expect great customer service. I get way better customer service from free apps I use(usually reply within 10 mins)... 2 days now trying to chat with them for help. They "seen" my messages, and still no response.