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Customer reviews: Interakt ‑ Sell on WhatsApp

Develop by Shopify

Reviews (244)

Overall rating
4.3

What Merchants Think

Overall, merchants find "Interakt ‑ Sell on WhatsApp" to be a valuable tool, particularly for its ease of use and functionality in automating customer engagement on WhatsApp. While many appreciate its features and integration capabilities, some users have encountered challenges with customer support and system stability.

Key Strengths

  • User-friendly interface, making it easy to navigate and use.
  • Effective automation and catalog features, which fulfill merchants' needs.
  • Supportive staff during the integration process, particularly with Shopify.
  • Useful for keeping customers connected and enhancing marketing efforts.
  • Good value for small businesses looking to start with WhatsApp API.

Common Concerns

  • Lack of responsive and sufficient customer support.
  • System stability issues, including security vulnerabilities.
  • Challenges with app configuration, resulting in frustration for some users.
  • Absence of a dedicated account manager for personalized assistance.

Final Thoughts

"Interakt ‑ Sell on WhatsApp" stands out as a beneficial application for businesses seeking to enhance their customer communication channels via WhatsApp. Despite its praised features and ease of use, the app does face challenges with support and system reliability. Addressing these concerns could significantly improve user experience and satisfaction.

Robocraze

Oct 06, 2025  on Shopify

Good experience with Interakt. Highly recommended!

Goyani

Sep 26, 2025  on Shopify

We’ve had an exceptional experience with Interakt. Satvinder (Sakshi) provided full, hands-on support—patiently explained every workflow, trained our team thoroughly, and ensured smooth implementation. Her proactive guidance saved us time and helped us unlock real value from the product. Huge thanks to Sakshi and Team Interakt. Please keep Sakshi as our point of contact—together, we can keep scaling and growing.

Flout

Sep 23, 2025  on Shopify

The entire team at interakt is really helpful and supportive . recommeded for your business

Frankshop

Sep 18, 2025  on Shopify

Very good support from interkat team, I am using multiple account and happy with that

NIYARA India

Sep 18, 2025  on Shopify

Very helpful and in-depth training by Nishant from Interakt.

Pro Sports

Sep 17, 2025  on Shopify

Great app!! Helped a lot with my WhatsApp marketing. Be it automation or marketing campaign, the app does it all. The support team is amazing. Highly recommended!!

Tralata

Sep 13, 2025  on Shopify

Had a long help support with Nishant, he was very patient in explaining everything and helping me solve all pending issues. Thanks

Astroe Book

Sep 13, 2025  on Shopify

bahot achha service he achhe se halp kiya custumer care walo ne bhi

Supersox

Sep 09, 2025  on Shopify

We at Supersox have been using Interakt – WhatsApp Marketing and it has made a huge difference in how we connect with our customers. Abandoned cart reminders have improved our recovery rate. COD order confirmation on WhatsApp reduced returns significantly. Bulk campaign feature helps us reach customers instantly for new launches & offers. Shared team inbox keeps all customer conversations well-organized. The automation features save us time, and our customers appreciate the quick updates and personalized communication. Highly recommend this app for any Shopify store looking to grow sales through WhatsApp.

Gownwala

Aug 30, 2025  on Shopify

Great app for WhatsApp marketing! Easy to use, helps with order updates & broadcasts, and the support team is very responsive.

Vismaya Ethnicity

Aug 25, 2025  on Shopify

Great Customer Support , Nice App

Ultimate You

Aug 20, 2025  on Shopify

Good application for the Whatsapp marketing and their Customer support was top notch

Poshan Skincare

Aug 19, 2025  on Shopify

Spirit Animal

Aug 18, 2025  on Shopify

Quite useful, effecient customer care as well.

Proads Professional

Aug 07, 2025  on Shopify

“We use Interakt with Shopify, and it’s made our order tracking and customer communication via WhatsApp effortless!”

Rishtpusht

Jul 25, 2025  on Shopify

Interakt integrates seamlessly with Shopify and WhatsApp. We’ve recovered more abandoned carts and improved customer engagement.

Shudh Online

Jul 21, 2025  on Shopify

It is a very useful platform for WhatsApp communication. Automation works well and good support as well.

Swaraas

Jul 17, 2025  on Shopify

We have been using Interakt for few months. This platfrom has served us well with WhatsApp and now Instagram automations too!

9shines label

Jul 11, 2025  on Shopify

Nice, We use Interakt with Shopify, and it’s made our order tracking and customer communication via WhatsApp effortless

Lubov

Jul 08, 2025  on Shopify

We have been using Interakt for quite sometime and honestly, we have had a great experience.

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