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Customer reviews: Interakt ‑ Sell on WhatsApp

Develop by Shopify

Reviews (264)

Overall rating
4.3

What Merchants Think

Overall, merchants find "Interakt ‑ Sell on WhatsApp" to be a valuable tool, particularly for its ease of use and functionality in automating customer engagement on WhatsApp. While many appreciate its features and integration capabilities, some users have encountered challenges with customer support and system stability.

Key Strengths

  • User-friendly interface, making it easy to navigate and use.
  • Effective automation and catalog features, which fulfill merchants' needs.
  • Supportive staff during the integration process, particularly with Shopify.
  • Useful for keeping customers connected and enhancing marketing efforts.
  • Good value for small businesses looking to start with WhatsApp API.

Common Concerns

  • Lack of responsive and sufficient customer support.
  • System stability issues, including security vulnerabilities.
  • Challenges with app configuration, resulting in frustration for some users.
  • Absence of a dedicated account manager for personalized assistance.

Final Thoughts

"Interakt ‑ Sell on WhatsApp" stands out as a beneficial application for businesses seeking to enhance their customer communication channels via WhatsApp. Despite its praised features and ease of use, the app does face challenges with support and system reliability. Addressing these concerns could significantly improve user experience and satisfaction.

Jab Marji

Dec 14, 2025  on Shopify

Very disappointing experience with Interakt. Our paid subscription was suddenly ended, despite being active on Shopify. As a result, all WhatsApp campaigns stopped, causing direct business and revenue loss. We have been continuously following up for the last 3 days, but there has been no proper support, no resolution, and no accountability from their team. Only generic responses, no action. For a business that depends on WhatsApp automation, this kind of downtime and lack of support is unacceptable. Paying customers should not be left stranded like this. Would not recommend Interakt to serious D2C businesses unless they improve support response time, escalation handling, and reliability. We are shifting to BotPenguine.

Roopkriti Collections

Dec 11, 2025  on Shopify

I would like to appreciate the Interakt team for their exceptional support and reliable WhatsApp API services. Their prompt assistance and smooth integration have truly helped streamline my business communication. The platform is user-friendly, efficient, and has contributed greatly to improving our customer engagement. Thank you, Interakt, for your consistent support and for helping us grow our business.

All Stop Trading New

Dec 09, 2025  on Shopify

Interakt has been an amazing tool for managing our WhatsApp customer communication! The platform is super easy to use, and the automation features have helped us save so much time. I especially love the quick replies, broadcast options, and their customer support team is also very responsive and helpful whenever we need guidance. Overall, Interakt has really improved the way we connect with our customers. Highly recommended!

Jab Marji

Dec 08, 2025  on Shopify

Interakt WhatsApp Sell has completely streamlined our D2C communication. As a founder, I’ve tested multiple tools, but Interakt stands out for its fast setup, clean UI, reliable delivery rates, and deep Shopify integration. Automated flows, abandoned cart recovery, and broadcast campaigns have directly improved our conversion rate and repeat orders. Strongly recommended for any brand that wants to scale on WhatsApp without hiring a big team.

Orange Espresso

Dec 04, 2025  on Shopify

good service.

Siddiqui's Olive Oil

Nov 12, 2025  on Shopify

Best App for WhatsApp API.

Blush Mango

Nov 11, 2025  on Shopify

Thank You for being paticence and clearing my doubts.

Melange Care

Nov 10, 2025  on Shopify

I have just installed the app, yet to start using it, but the team helped me well to set up. Mr. Rajan helped me a lot to set it up and he made it easy for me. Thank you

VIALA

Nov 05, 2025  on Shopify

Really amazing service. Nice customer support. so helping and guiding.

Albayan Perfumes

Nov 05, 2025  on Shopify

Honestly, one of the best platforms I’ve ever used! The support team is super fast in responding and explains everything clearly step by step. The platform itself is very easy to use and well organized — even for first-time users. It really helped us manage customer communication in a professional and seamless way, especially with automated WhatsApp messages I highly recommend it to anyone looking for a smart, reliable, and fast system that makes the customer experience much better.

Anantaya

Nov 03, 2025  on Shopify

the UI has become better and is intuitive for businesses and brands alike. would really recommend to give it a go.

The Yarn Artisan Store

Oct 31, 2025  on Shopify

I connected Interakt to my shopify store 2 months back and my experience so far has been flawless. The interface is quite simple and easy to navigate and set up by myself and whenever i have any questions, the support team (Pranali Kamble) have been amazingly efficient in their help. The team has been patient and gone out of their way to explain features that I did not even realize that i needed. Thank you. Keep up the great work.

Tahiliya

Oct 30, 2025  on Shopify

Interakt has been a game-changer for Tahiliya! It’s the most affordable and efficient WhatsApp marketing tool we’ve used. They’re always quick to launch new features matching top competitors. Plus, their customer support team is amazing — super responsive with fast replies and resolutions. Truly reliable and great value for money!

Akriti By Ritika

Oct 28, 2025  on Shopify

Using Interakt has been a game changer for our business! It’s helped us communicate with our clients in a much more professional and organized way. The platform made it easy to manage conversations, follow up efficiently, and ultimately increase our sales. Highly recommended for any business looking to improve customer engagement and grow faster!

Bumfy

Oct 28, 2025  on Shopify

Robocraze

Oct 06, 2025  on Shopify

Good experience with Interakt. Highly recommended!

Goyani

Sep 26, 2025  on Shopify

We’ve had an exceptional experience with Interakt. Satvinder (Sakshi) provided full, hands-on support—patiently explained every workflow, trained our team thoroughly, and ensured smooth implementation. Her proactive guidance saved us time and helped us unlock real value from the product. Huge thanks to Sakshi and Team Interakt. Please keep Sakshi as our point of contact—together, we can keep scaling and growing.

Flout

Sep 23, 2025  on Shopify

The entire team at interakt is really helpful and supportive . recommeded for your business

Frankshop

Sep 18, 2025  on Shopify

Very good support from interkat team, I am using multiple account and happy with that

NIYARA India

Sep 18, 2025  on Shopify

Very helpful and in-depth training by Nishant from Interakt.

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