What Merchants Think

Overall, merchants find "Interakt ‑ Sell on WhatsApp" to be a valuable tool, particularly for its ease of use and functionality in automating customer engagement on WhatsApp. While many appreciate its features and integration capabilities, some users have encountered challenges with customer support and system stability.

Key Strengths

• User-friendly interface, making it easy to navigate and use.
• Effective automation and catalog features, which fulfill merchants' needs.
• Supportive staff during the integration process, particularly with Shopify.
• Useful for keeping customers connected and enhancing marketing efforts.
• Good value for small businesses looking to start with WhatsApp API.

Common Concerns

• Lack of responsive and sufficient customer support.
• System stability issues, including security vulnerabilities.
• Challenges with app configuration, resulting in frustration for some users.
• Absence of a dedicated account manager for personalized assistance.

Final Thoughts

"Interakt ‑ Sell on WhatsApp" stands out as a beneficial application for businesses seeking to enhance their customer communication channels via WhatsApp. Despite its praised features and ease of use, the app does face challenges with support and system reliability. Addressing these concerns could significantly improve user experience and satisfaction.