Great app for WhatsApp marketing! Easy to use, helps with order updates & broadcasts, and the support team is very responsive.

I had a very disappointing experience with Interakt. After paying $35, I was never able to properly use the app despite following all the steps. I reached out to support several times and eventually got on a call with a member of the support team. Unfortunately, the call was unhelpful and quite rude. I was told that there was a “knowledge gap” on my side and that “we are moving in circles,” which felt very dismissive instead of solution-oriented. Despite the app not working for me, I was also told that a refund would not be possible due to company policy. Overall, this has been one of the most frustrating Shopify apps I’ve tried, and I would not recommend it.

worst customer support ever, tried connecting with them but they've created a smart bot on Interakt dashboard to fool us, they always just say we'll call back, agent will contact you, but no, I haven't received any calls or email in the last 15 days. I tried to reach them, but had no luck. Hope you guys will be aware before installing this app.

Interakt works well and has some useful automation and catalog features for WhatsApp. However, they must improve on their support.

“We use Interakt with Shopify, and it’s made our order tracking and customer communication via WhatsApp effortless!”

App is good....too many bugs....gets disconnected...but customer support and onboarding team is very poor in interaktion...they think that we new clients are experts and will do everything by ourselves...for name sake they are account onboarding specialist but not helpful at all....very poor experience...I paid for 1 year...before payment they called me 10 times...after payment I called them 10 times...they replied 1 time...saying Do it yourself Shopify and CRM dont work together...Was assigned an account manager Mr Ashwak who is not helpful and is pointless to have such people as support team. they dont care Sales team is only promising on Sales...and soon after you pay, they divert you to other departments

Interakt integrates seamlessly with Shopify and WhatsApp. We’ve recovered more abandoned carts and improved customer engagement.

It is a very useful platform for WhatsApp communication. Automation works well and good support as well.

We have been using Interakt for few months. This platfrom has served us well with WhatsApp and now Instagram automations too!

Nice, We use Interakt with Shopify, and it’s made our order tracking and customer communication via WhatsApp effortless

Basic whatsapp messaging functionality itself wont work 50% of the time. Facing issues raised multiple tickets but no support from customer care.

TaMiMiProjects.com team are truly impressed by the level of service provided by Interakt - Sell on WhatsApp team (Specially Udisha). The support team is incredibly responsive, knowledgeable, and always goes above and beyond to assist us with any questions or issues. Their cooperation is seamless, and they consistently deliver solutions quickly and effectively. It's rare to find such dedication and professionalism in a service provider. Thank you for helping us elevate our store experience—your support is invaluable! Highly recommended!

Upped charges with no notification, app and website never gave me a single notification and therefore all the money I spent was a waste. Continued to charge me even while I was in touch with them regarding this issue and refused to refund. Scam of a company and 0 customer service.

They are leaking and selling data to other brands in same category. We have first hand experience this post installation of the application.

No customer service at all. its been 10days and still it doesn't sync fully. You can not contact customer support because there is no such option. only option is automated chat which gives useless help article links.

Easy to use , app is user friendly will recommend to everyone. The functions are quite easy to understand

Very nice, its easy to use and team also cooperative but issue is didn't provide dedicated account manger.

We have been using Interakt for few months now. The automation and catalog feature works well, still hoping for more automation features though. Overall serves the purpose!

We have just started using Interakt with Shopify integration. We are getting a good support and the apps does have all the required features. Thanks

App is working as I want. Just perfect for marketing & catalog setup. Support team is available for setup into my shopify store. Had a great experience. Thank you