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Customer reviews: Marketing+Support on WhatsApp

Develop by Shopify

Reviews (359)

Overall rating
3.3

What Merchants Think

Overall, merchants express significant dissatisfaction with the "Marketing+Support on WhatsApp" app. Many users are frustrated with unexpected charges, inefficiencies, and poor customer support. There are a few positive remarks about the app being user-friendly, but they are heavily outweighed by complaints.

Key Strengths

  • User-friendly for beginners, especially noted by new users.

Common Concerns

  • Unjustified charges even when using the free plan or after uninstallation.
  • Poor and unresponsive customer support, often resulting in unresolved issues.
  • Technical problems such as incomplete integration with WhatsApp and app-generated discounts without user consent.
  • Difficulty in managing subscription and billing issues within the app.
  • Issues with automation features being charged without activation.

Final Thoughts

The app "Marketing+Support on WhatsApp" is perceived largely negatively due to its inadequate customer service and billing issues. While it has potential and is easy to use for some, the overwhelming user feedback suggests significant improvements are needed, particularly in customer support and transparency regarding billing practices.

KASSA

Apr 10, 2024  on Shopify

worst service

Whisky Grail

Apr 04, 2024  on Shopify

Feels like a fraud. I was getting billed without any usage and being on the free plan. Customer support didn't react to my complaint. Update: Customer Service finally responded. They linked all charges to the automation in the app but none of the automation functions were activated on my side - so I still confirm a fraud. Won't be fighting further over the couple of bucks. Just stay away from this app.

MyCreme

Apr 02, 2024  on Shopify

kommpet sinnlos

Tie The Bun

Mar 17, 2024  on Shopify

terrible support team, absolutely zero response over a week.

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