Reviews: Marketing+Support on WhatsApp

Customer reviews: Marketing+Support on WhatsApp

Reviews (1,073)

Overall rating

3.7

5

8
4

1
3

2
2

2
1

17

What Merchants Think

Overall, merchants express significant dissatisfaction with the "Marketing+Support on WhatsApp" app. Many users are frustrated with unexpected charges, inefficiencies, and poor customer support. There are a few positive remarks about the app being user-friendly, but they are heavily outweighed by complaints.

Key Strengths

User-friendly for beginners, especially noted by new users.

Common Concerns

Unjustified charges even when using the free plan or after uninstallation.
Poor and unresponsive customer support, often resulting in unresolved issues.
Technical problems such as incomplete integration with WhatsApp and app-generated discounts without user consent.
Difficulty in managing subscription and billing issues within the app.
Issues with automation features being charged without activation.

Final Thoughts

The app "Marketing+Support on WhatsApp" is perceived largely negatively due to its inadequate customer service and billing issues. While it has potential and is easy to use for some, the overwhelming user feedback suggests significant improvements are needed, particularly in customer support and transparency regarding billing practices.

Matties Bags

Jan 28, 2025 on Shopify

Hola, no entiendo que me cobráis por "soporte" y no he recibido ninguna respuesta por vuestra parte, decepcionante...

PackmyOrganics

Jan 21, 2025 on Shopify

This is was a bug app. There's one pop-up blinking whenever the user tries to place an order. This was a mess. This app ruining my business

The TOUCH Store

Jan 15, 2025 on Shopify

I have never bought any kind of subscription plan and now they charge me $20 for nothing because im using the free plan. Why?

Les Fabuleuses Histoires du Baal Chem Tov

Jan 14, 2025 on Shopify

experience nule rien ne marche

JOYANIMAL

Jan 12, 2025 on Shopify

Nunca me habían cobrado nada, y de un par de meses para acá, me empiezan a cobrar. Una vez logré contactar con ellos y me dijeron que era por algo que tenía las automatizaciones activadas. Desactivé todo y me volvieron a cobrar, ahora ya en soporte no responden, así que estoy buscando otra app.

Panda World

Dec 20, 2024 on Shopify

We have contacted the team for a resolution but no response from them. There tracking link and order detail link is not working at all.

Terea And Heets

Dec 19, 2024 on Shopify

I have never bought any kind of subscription plan still they charge me 15$ for nothing.Why?

Purenso Select

Nov 27, 2024 on Shopify

Worse customer support.

swiftshop

Nov 23, 2024 on Shopify

BZDE

ELEFANTEN HOLZ

Nov 22, 2024 on Shopify

We contact often the support about the higher price what we don´t understand. And we explain that we only would like to use the whatsapp contact function. The price for the App goes higher an higher for no sellings on our website. Only less contact about whatsapp. ( less than 50 masseges) We deactivate many options but the price is the same. On our messages and we get no response at our ticket and no ones reply. That´s terrible

Bentica

Nov 03, 2024 on Shopify

Sconti Italiani

Oct 31, 2024 on Shopify

assistenza da migliorare, 4 giorni che mando email ma nessuno risponde

Serranía

Apr 11, 2024 on Shopify

No customer service. Impossible to reach someone even if you want to pay but have a few questions.

KASSA

Apr 10, 2024 on Shopify

worst service

Whisky Grail

Apr 04, 2024 on Shopify

Feels like a fraud. I was getting billed without any usage and being on the free plan. Customer support didn't react to my complaint. Update: Customer Service finally responded. They linked all charges to the automation in the app but none of the automation functions were activated on my side - so I still confirm a fraud. Won't be fighting further over the couple of bucks. Just stay away from this app.

MyCreme

Apr 02, 2024 on Shopify

kommpet sinnlos

Tie The Bun

Mar 17, 2024 on Shopify

terrible support team, absolutely zero response over a week.