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Customer reviews: Interakt ‑ WhatsApp Marketing

Develop by interakt.shop

Reviews (155)

Overall rating
3.7

What Merchants Think

Merchants generally have mixed opinions about "Interakt: WhatsApp & Instagram". While some users praise its user-friendly interface, effective automation, and smooth integration with platforms like Shopify, others express dissatisfaction, particularly with customer support and billing practices. The app is recognized for its potential in enhancing WhatsApp marketing but faces criticism for technical issues and insufficient customer service.

Key Strengths

  • User-friendly interface and easy setup
  • Effective automation for marketing campaigns
  • Robust WhatsApp marketing features
  • Good integration with platforms like Shopify
  • Helpful support for technical issues, when available
  • Improves customer interaction and response times

Common Concerns

  • Poor customer support and response times
  • Challenges with the billing process and payment resolution
  • Technical glitches affecting app functionality
  • Difficulty in setup for some users
  • Limited options for advanced marketing features like retargeting
  • Inadequate integration with other marketing tools

Final Thoughts

"Interakt: WhatsApp & Instagram" is a potentially powerful tool for businesses looking to enhance their WhatsApp marketing strategies. While its ease of use and strong automation capabilities are acknowledged, recurring issues with customer service and technical support highlight areas needing improvement. Merchants seeking a reliable WhatsApp marketing solution may find value in the app, provided they are prepared for potential support challenges.

Vismaya Ethnicity

Aug 25, 2025  on Shopify

Great Customer Support , Nice App

Ultimate You

Aug 20, 2025  on Shopify

Good application for the Whatsapp marketing and their Customer support was top notch

Poshan Skincare

Aug 19, 2025  on Shopify

Spirit Animal

Aug 18, 2025  on Shopify

Quite nice and very supportive customer care department.

Proads Professional

Aug 07, 2025  on Shopify

As a Shopify store owner, Interakt has been super helpful in managing all our WhatsApp updates—order confirmations, shipping updates, and more are now fully automated!”

Rishtpusht

Jul 25, 2025  on Shopify

Interakt integrates seamlessly with Shopify and WhatsApp. We’ve recovered more abandoned carts and improved customer engagement.

Shudh Online

Jul 21, 2025  on Shopify

It is a very useful platform for WhatsApp communication. Automation works well and good support as well.

Swaraas

Jul 17, 2025  on Shopify

We have been using Interakt for few months. This platfrom has served us well with WhatsApp and now Instagram automations too!

Rclub

Jul 11, 2025  on Shopify

We have been using Interakt for quite some time, and the automated campaigns and other features work as expected. Quite a useful platform for WhatsApp communication.

Lubov

Jul 08, 2025  on Shopify

Very helpful application for WhatsApp. Especially commerce and automation features

FSJ

Jun 27, 2025  on Shopify

had a great experience , query was handled nicely and resolved too at the same time.

kavana.in

May 27, 2025  on Shopify

This app has helped me in managing my customers queries. Made the whole communication process very smooth!

Malhotra's Indian Heritage

May 27, 2025  on Shopify

Abracadabra

May 23, 2025  on Shopify

Really healpful with all the queries.

Bullion

May 22, 2025  on Shopify

very helpful application for ecommerce

B2BZONE

May 22, 2025  on Shopify

Mizoya

May 19, 2025  on Shopify

We’ve been using Interakt at Mizoya for our WhatsApp chats, and it’s been super easy to use. It helps us reply faster and keep track of everything in one place. Simple, smooth, and does the job well.

Eri Silvers

Nov 20, 2024  on Shopify

wonder how they are improving the product for better conversation. thank you interakt team.

Sunpure

Nov 20, 2024  on Shopify

Makes regular tasks simplified and easy. User friendly interface

KachiGhaani.com

Nov 20, 2024  on Shopify

Great app to send whatsapp notifications to customers. Great customer support. All good. Thank you so much.

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