Customer reviews: Interakt ‑ WhatsApp Marketing

<h3>What Merchants Think</h3> <p>Merchants generally have mixed opinions about "Interakt: WhatsApp & Instagram". While some users praise its user-friendly interface, effective automation, and smooth integration with platforms like Shopify, others express dissatisfaction, particularly with customer support and billing practices. The app is recognized for its potential in enhancing WhatsApp marketing but faces criticism for technical issues and insufficient customer service.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface and easy setup</li> <li>Effective automation for marketing campaigns</li> <li>Robust WhatsApp marketing features</li> <li>Good integration with platforms like Shopify</li> <li>Helpful support for technical issues, when available</li> <li>Improves customer interaction and response times</li> </ul> <h3>Common Concerns</h3> <ul> <li>Poor customer support and response times</li> <li>Challenges with the billing process and payment resolution</li> <li>Technical glitches affecting app functionality</li> <li>Difficulty in setup for some users</li> <li>Limited options for advanced marketing features like retargeting</li> <li>Inadequate integration with other marketing tools</li> </ul> <h3>Final Thoughts</h3> <p>"Interakt: WhatsApp & Instagram" is a potentially powerful tool for businesses looking to enhance their WhatsApp marketing strategies. While its ease of use and strong automation capabilities are acknowledged, recurring issues with customer service and technical support highlight areas needing improvement. Merchants seeking a reliable WhatsApp marketing solution may find value in the app, provided they are prepared for potential support challenges.</p>

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Reviews (170)

Overall rating

3.7

5

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4

1
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2
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11

What Merchants Think

Merchants generally have mixed opinions about "Interakt: WhatsApp & Instagram". While some users praise its user-friendly interface, effective automation, and smooth integration with platforms like Shopify, others express dissatisfaction, particularly with customer support and billing practices. The app is recognized for its potential in enhancing WhatsApp marketing but faces criticism for technical issues and insufficient customer service.

Key Strengths

User-friendly interface and easy setup
Effective automation for marketing campaigns
Robust WhatsApp marketing features
Good integration with platforms like Shopify
Helpful support for technical issues, when available
Improves customer interaction and response times

Common Concerns

Poor customer support and response times
Challenges with the billing process and payment resolution
Technical glitches affecting app functionality
Difficulty in setup for some users
Limited options for advanced marketing features like retargeting
Inadequate integration with other marketing tools

Final Thoughts

"Interakt: WhatsApp & Instagram" is a potentially powerful tool for businesses looking to enhance their WhatsApp marketing strategies. While its ease of use and strong automation capabilities are acknowledged, recurring issues with customer service and technical support highlight areas needing improvement. Merchants seeking a reliable WhatsApp marketing solution may find value in the app, provided they are prepared for potential support challenges.

The S.W.A.D.E.S Style

Mar 07, 2025 on Shopify

very poor customer support. Raising tickets but no response. Customer success manager is of little use. He replies once in a while with no tangible action. He tries to help only the 1st time to push you to upgrade. Then you are left on your own.

AltVibes

Feb 28, 2025 on Shopify

*Pay Attention to all the negative reviews - the experience is NOT good!* The interface is not intuitive and has a steep learning curve compared to other alternatives. However, given their competitive pricing, we went ahead with them. However, the customer service team lacks the basic soft skills required to communicate (and is very rude). As a customer, you feel trapped signing up for a whole year because there is no cancellation policy, so you cannot get your money back no matter how bad the experience is. There is no escalation team you can contact. So save your time and money and find another alternative.

Hamray

Feb 12, 2025 on Shopify

System is very weak which led to api disabled of whatsapp , Interakt support is worst

Mittai Shop

Jan 24, 2025 on Shopify

Pathetic support. Recent updated from interakt made my mobile phone interakt so buggy that I am not able to send whatsapp messages or images or catelogue. I raised a ticket but no resolution till date. whatsapp business is so important for small brands like me. Not satisfied with the support experience, just a bot appears most of the times redirecting us to some known issue docs.

Nawao.com

Dec 18, 2024 on Shopify

Poor Customer Support

BELLAROSA ORGANIC

Oct 29, 2024 on Shopify

Horrible app. Limited support. Hard to setup Don’t waste your time

FameBazaar

Oct 26, 2024 on Shopify

Hi We have used the Whatsapp Interakt Solution they could not achieve the Solution which we aksed so we have moved to some other whatsapp where we getting the reply kind of things. But Interakt not ready to refund which they charged unused month payment. We have not used the product even they charging the apps amount

Fashion Floor India

Jul 04, 2024 on Shopify

pls be aware about billing. we have migrated our WhatsApp services two months ago to different service provider though they are keep charging until we uninstalled the tool. And when we have dropped an email, they simply closed the ticket.

Homecrown

Jun 30, 2024 on Shopify

I wish I could give them 0 stars. Very bad support and is not easy to use platform. No options for retargeting abundant carts, or sending order notifications. It's a total waste of money and time experience.

Beautydamodar

Jun 19, 2024 on Shopify

not working

Jalwa by Nidhi Kejriwal

Apr 04, 2024 on Shopify

Very Very Shitty support and onboarding services , don't use this at all !!