Customer reviews: Interakt ‑ WhatsApp Marketing

<h3>What Merchants Think</h3> <p>Merchants generally have mixed opinions about "Interakt: WhatsApp & Instagram". While some users praise its user-friendly interface, effective automation, and smooth integration with platforms like Shopify, others express dissatisfaction, particularly with customer support and billing practices. The app is recognized for its potential in enhancing WhatsApp marketing but faces criticism for technical issues and insufficient customer service.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface and easy setup</li> <li>Effective automation for marketing campaigns</li> <li>Robust WhatsApp marketing features</li> <li>Good integration with platforms like Shopify</li> <li>Helpful support for technical issues, when available</li> <li>Improves customer interaction and response times</li> </ul> <h3>Common Concerns</h3> <ul> <li>Poor customer support and response times</li> <li>Challenges with the billing process and payment resolution</li> <li>Technical glitches affecting app functionality</li> <li>Difficulty in setup for some users</li> <li>Limited options for advanced marketing features like retargeting</li> <li>Inadequate integration with other marketing tools</li> </ul> <h3>Final Thoughts</h3> <p>"Interakt: WhatsApp & Instagram" is a potentially powerful tool for businesses looking to enhance their WhatsApp marketing strategies. While its ease of use and strong automation capabilities are acknowledged, recurring issues with customer service and technical support highlight areas needing improvement. Merchants seeking a reliable WhatsApp marketing solution may find value in the app, provided they are prepared for potential support challenges.</p>

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Reviews (170)

Overall rating

3.7

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What Merchants Think

Merchants generally have mixed opinions about "Interakt: WhatsApp & Instagram". While some users praise its user-friendly interface, effective automation, and smooth integration with platforms like Shopify, others express dissatisfaction, particularly with customer support and billing practices. The app is recognized for its potential in enhancing WhatsApp marketing but faces criticism for technical issues and insufficient customer service.

Key Strengths

User-friendly interface and easy setup
Effective automation for marketing campaigns
Robust WhatsApp marketing features
Good integration with platforms like Shopify
Helpful support for technical issues, when available
Improves customer interaction and response times

Common Concerns

Poor customer support and response times
Challenges with the billing process and payment resolution
Technical glitches affecting app functionality
Difficulty in setup for some users
Limited options for advanced marketing features like retargeting
Inadequate integration with other marketing tools

Final Thoughts

"Interakt: WhatsApp & Instagram" is a potentially powerful tool for businesses looking to enhance their WhatsApp marketing strategies. While its ease of use and strong automation capabilities are acknowledged, recurring issues with customer service and technical support highlight areas needing improvement. Merchants seeking a reliable WhatsApp marketing solution may find value in the app, provided they are prepared for potential support challenges.

Eri Silvers

Nov 20, 2024 on Shopify

wonder how they are improving the product for better conversation. thank you interakt team.

Sunpure

Nov 20, 2024 on Shopify

Makes regular tasks simplified and easy. User friendly interface

KachiGhaani.com

Nov 20, 2024 on Shopify

Great app to send whatsapp notifications to customers. Great customer support. All good. Thank you so much.

Vitabiotics India

Nov 13, 2024 on Shopify

Great app and easy to use. Support team also reply you on time.

Chalk & Chuckles

Aug 04, 2024 on Shopify

Amazing customer support. The team is very helpful in sorting out all issues and helps with campaign setup too.

Purearth India

Apr 05, 2024 on Shopify

Easy to use , app is user friendly will recommend to everyone. The functions are quite easy to understand

Wildly Pure India

Apr 04, 2024 on Shopify

Good experience.

THE MAMA KLUB®

Mar 27, 2024 on Shopify

The automated campaigns work well. Team was quick enough to help with automation part.

Topperskit LLP

Mar 15, 2024 on Shopify

We have been using Interakt for sometime now but recently migrated to Shopify. I think this was a smooth experience and hoping for the best!

A Big Indian Story

Mar 14, 2024 on Shopify

Thank you so much Akash, For helping us out with the account set up. Good luck.

The Decor Central

Mar 14, 2024 on Shopify

Love, the application for one-stop WhatsApp Marketing, All your WhatsApp marketing needs to get to your consumer are in one place with the simplified platform and extended support, so you will not find any trouble in levelling up your marketing game

ISAK

Jan 27, 2024 on Shopify

Have been using the app for over a year now. Very happy with the flows, the support, and the simplicity of managing the app for a nontech person. It's quite easy to manage customer queries and we have been getting a good ROAS. Would recommend the app to anyone wanting to explore WhatsApp marketing.

ShuShu Babies

Jan 19, 2024 on Shopify

We have been using Interakt for few months now. The automation and catalog feature works well, still hoping for more automation features though. Overall serves the purpose!

ROYALEWAY

Jan 18, 2024 on Shopify

We have just started using Interakt with Shopify integration. We are getting a good support and the apps does have all the required features. Thanks