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Customer reviews: Zoko: WhatsApp CRM

The Shopify WhatsApp Button Chat App integrates WhatsApp directly into your store, enabling seamless customer communication. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right tool for their business.

Reviews (234)

Overall rating
4.8

What Merchants Think

Merchants overwhelmingly praise "Zoko ‑ WhatsApp Catalog & API" for its effectiveness in streamlining communications and boosting customer interactions. The app is highly recommended for its automation capabilities and excellent customer support. Many merchants report improved business operations and enhanced customer satisfaction after using the platform.

Key Strengths

  • Effective automation features that save time and streamline workflows.
  • Exceptional customer support, often highlighted as a key differentiator.
  • Seamless integration with WhatsApp and other platforms.
  • Comprehensive onboarding assistance and ongoing team support.
  • Ability to create customizable flows and personalized customer solutions.

Common Concerns

  • Hidden charges and unclear pricing structure reported by some users.
  • Issues with integration and account setup, particularly for international users.
  • Some difficulties experienced with the mobile app functionality.
  • Concerns about updates and changes without prior notice.

Final Thoughts

Overall, "Zoko ‑ WhatsApp Catalog & API" is highly regarded for its robust and intuitive features that significantly enhance customer communication and operational efficiency. The app's outstanding support and customizability make it a valuable tool for businesses looking to optimize their use of WhatsApp for marketing and customer support. Despite some concerns with pricing and technical setup, the platform's benefits largely outweigh the drawbacks.

KIWI Kisan Window

Feb 23, 2025  on Shopify

Zoko is an amazing and highly efficient app that has been incredibly helpful for our business. The platform is user-friendly, reliable, and packed with great features that make managing customer interactions seamless. Beyond the app itself, the support team at Zoko is outstanding! A special shoutout to Aaquib, who went above and beyond to assist us. He even worked overtime when we needed urgent help, ensuring everything ran smoothly. His dedication and support truly made a difference for us. We highly recommend Zoko to anyone looking for a robust and well-supported platform. Thank you, Zoko team, for your exceptional service!

Kiaraforher

Feb 21, 2025  on Shopify

Have had the best experience with Zoko. Makes WhatsApp marketing really easy and on top of everything, it’s user friendly as well. Customer support is top notch, all queries are solved on an urgent basis.

THE ALTITUDE STORE

Feb 14, 2025  on Shopify

Customer service is too good, and the dashboard and platform are much better than others. One of the things I love is the customer service

Bop Canvases

Feb 11, 2025  on Shopify

Zoko has been great for our business! The automation features have streamlined our workflow, saving us time and effort. Their support team has also been responsive and helpful whenever needed. Highly recommended!

Cotton Culture

Feb 05, 2025  on Shopify

Overall our experience with Zoko has been excellent. The platform is user-friendly, efficient, and has helped streamline our operations smoothly. We appreciate the support and features provided.

Casebasket

Jan 29, 2025  on Shopify

I switched from Interakt to Zoko and found it incredibly helpful. Zoko offers three months of onboarding support, followed by ongoing WhatsApp team assistance, which has been extremely valuable. The team took the time to explain every step in detail and created customized flows according to my specific requirements.

Satopradhan

Jan 28, 2025  on Shopify

Excellent Platform with Custom Flow Options! We've been using Zoko for our custom flow requirements, and the experience has been fantastic! Their platform is seamless and highly effective in automating workflows and enhancing our customer interactions. A special shoutout to Aaquib and the Zoko team for their exceptional support—they truly go above and beyond to ensure everything runs smoothly. The custom flow feature has helped us tailor our setup perfectly to our needs, reaching our target audience and impacting our operations. If you're looking for a reliable and growth-focused platform for WhatsApp automation, Zoko is the way to go! Highly recommended! ✨

MNMLST

Jan 26, 2025  on Shopify

Zoko has really helped us with our whatsapp flows, seeing a consistent improvement in almost all parameters. Looking forward to making the most out of it.

Happy Feet

Jan 26, 2025  on Shopify

Zoko is an excellent app for automated communication with customers. Provides more features than any other Whatsapp API provider. Team is super helpful and always available.

Alna Apparels

Jan 23, 2025  on Shopify

Nice support from team

Shrebhavi - Resin Art & Material Shop

Jan 23, 2025  on Shopify

Zoko has been a game-changer for our WhatsApp marketing at shrebhavi.in. The app offers so many use cases and capabilities that we can’t imagine running our business without it now. What sets Zoko apart is the exceptional support from Nishant and the team. They are always available to resolve any issues and assist with implementing custom solutions tailored to our needs. If you're looking to optimize communication with your customers, we highly recommend Zoko. It’s a must-have for any business!

Shopalia

Jan 22, 2025  on Shopify

This app is a must. Five stars. This will help your store a lot when it comes to AUTOMATED communication with your customers. Once you reach certain levels, timely communication is super time consuming, so Zoko is a no brainier. The abandoned cart function pays for the app and much more. TRY IT!!!

D.ARTISTS

Jan 22, 2025  on Shopify

Adira

Jan 21, 2025  on Shopify

Zoko has been a fantastic addition to our business. The WhatsApp integration is seamless, and the automated flows have greatly improved our customer support and marketing processes. The Zoko support team is always incredibly helpful and quick to resolve any issues. Their responsiveness and dedication truly set them apart.

Bhoj Masale

Jan 21, 2025  on Shopify

We have 700% + ROI Achievement on ZOKO A must app for all D2C websites !

Canvas & More

Jan 19, 2025  on Shopify

We have been using this app for about 2 or 3 years and it keeps getting better! It's a complete game changer for out Customer Support Team. I would give 6 stars if I could.

NV Agencies

Jan 16, 2025  on Shopify

Zoko Review: Boosted Conversions and Streamlined Workload with AI Chatbot Automation Zoko has been a game-changer for my business! Since implementing it, I’ve seen a noticeable increase in my conversion rates, and the platform has significantly reduced my workload. The AI chatbot automation is incredibly efficient—it handles customer inquiries seamlessly, providing quick and accurate responses 24/7. One of the standout features is its ability to integrate with WhatsApp, which is a key platform for my customers. The chatbot ensures that no query goes unanswered, enabling me to focus on other aspects of my business without worrying about losing potential leads. Zoko’s automation has not only enhanced customer satisfaction but also improved the overall efficiency of my operations. The detailed analytics and real-time insights have helped me fine-tune my marketing strategies, ultimately boosting sales. I highly recommend Zoko to anyone looking to scale their business and save time through effective AI-powered solutions. It’s an investment worth making!

Barish

Jan 14, 2025  on Shopify

Great customer service. Also amazing interface for Shopify.

Alranafashion

Jan 14, 2025  on Shopify

I switched from Interakt to Zoko and found it incredibly helpful. Zoko offers three months of onboarding support, followed by ongoing WhatsApp team assistance, which has been extremely valuable. The team took the time to explain every step in detail and created customized flows according to my specific requirements. I highly recommend Zoko for anyone looking for an efficient and supportive WhatsApp API solution.

Sketchus

Jan 13, 2025  on Shopify

Thank you so much! I’ve never experienced customer support as great as yours. Wishing you a wonderful day!

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