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Customer reviews: Zoko: WhatsApp CRM

The Shopify WhatsApp Button Chat App integrates WhatsApp directly into your store, enabling seamless customer communication. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right tool for their business.

Reviews (239)

Overall rating
4.8

What Merchants Think

Merchants overwhelmingly praise "Zoko ‑ WhatsApp Catalog & API" for its effectiveness in streamlining communications and boosting customer interactions. The app is highly recommended for its automation capabilities and excellent customer support. Many merchants report improved business operations and enhanced customer satisfaction after using the platform.

Key Strengths

  • Effective automation features that save time and streamline workflows.
  • Exceptional customer support, often highlighted as a key differentiator.
  • Seamless integration with WhatsApp and other platforms.
  • Comprehensive onboarding assistance and ongoing team support.
  • Ability to create customizable flows and personalized customer solutions.

Common Concerns

  • Hidden charges and unclear pricing structure reported by some users.
  • Issues with integration and account setup, particularly for international users.
  • Some difficulties experienced with the mobile app functionality.
  • Concerns about updates and changes without prior notice.

Final Thoughts

Overall, "Zoko ‑ WhatsApp Catalog & API" is highly regarded for its robust and intuitive features that significantly enhance customer communication and operational efficiency. The app's outstanding support and customizability make it a valuable tool for businesses looking to optimize their use of WhatsApp for marketing and customer support. Despite some concerns with pricing and technical setup, the platform's benefits largely outweigh the drawbacks.

GiRLiT

Apr 02, 2025  on Shopify

It is incredible and my company is doing great with Zoko marketing flows and automations.

The Herbalist

Mar 31, 2025  on Shopify

I highly recommend the Zoko team. I've had the pleasure of working with both Aaquib and Vipin on some of our business flow implementations, and they made the process so much simpler with their excellent guidance and initiative. They truly provide outstanding service and excellent support via WhatsApp and are always quick to address our concerns or questions. They consistently go above and beyond, and their hands-on assistance and expert guidance set them apart from others in the industry, making the process seamless and effective

ANI CLOTHING

Mar 27, 2025  on Shopify

We’ve been using ZOKO since August 2024, and it has significantly improved our customer interaction process. The chatbot features have been incredibly helpful in streamlining our responses and handling basic customer queries efficiently. This has not only saved us time but also ensured that our customers receive quick and accurate answers. The ZOKO team is really helpful. They are highly responsive and always resolve any issues or queries as soon as possible. Their support is reliable, and it’s clear they genuinely care about providing a seamless experience.

loveofindia

Mar 26, 2025  on Shopify

ZOKO has been a game-changer for our WhatsApp marketing at Love of India! Their custom flow automation has helped us engage customers better and drive more conversions. The platform is user-friendly, and their support team is always responsive and helpful. Highly recommend ZOKO for any brand looking to scale their WhatsApp marketing efforts!

ZyaanaByUR

Mar 26, 2025  on Shopify

It's been a year that we have been using Zoko's services for our shopify store. Aaquib has always been a huge help in sorting our queries. Really appreciate team's prompt response. Our conversion rate are become better as well. Totally recommended for shopify store owners.

ORACURA

Mar 26, 2025  on Shopify

We have been using Zoko, and it has been a seamless experience. The platform’s user-friendly interface makes navigation effortless, and the support team is always prompt and helpful. From automation to customer engagement, Zoko has streamlined our operations, making it an invaluable tool for our business.

ShoeResidence

Mar 26, 2025  on Shopify

The return on investment (ROI) with this app has been outstanding! Customer support is consistently prompt, professional, and extremely helpful whenever any issues arise. They go above and beyond to ensure a smooth experience. The app makes it easy to automate various aspects of your business, including messaging, AI bots, and checkout abandonment recovery. With the potential to see a 5-10x ROI, it’s definitely worth trying for anyone seeking growth. I've been using this service for over a year, and I couldn't be more satisfied!

Agriturismo biologico Sant'Egle, produzione e vendita prodotti biologici in Toscana Italia

Mar 25, 2025  on Shopify

Ottima app che converte in modo sensazionale. Servizio clienti gentile ed efficiente Consigliatissima!

Mezame

Mar 24, 2025  on Shopify

Zoko has been instrumental in improving our sales significantly. We have seen a very high uptick in revenue from abandoned cart recovery and a highly reduced number in terms of COD rejections. Highly recommend it.

Burning Bones

Mar 20, 2025  on Shopify

Zoko is an excellent app for businesses looking to enhance their customer communication. It offers an all-in-one platform that integrates seamlessly with WhatsApp to provide businesses with a powerful tool for customer support, sales, and engagement.

Beyond Marketplace

Mar 19, 2025  on Shopify

"Zoko has significantly streamlined our operations and improved our customer interactions. The platform is easy to navigate, and the automation capabilities are impressive. The custom flow options have allowed us to tailor the platform to our specific needs, resulting in a more efficient and effective business."

M A N T A R A

Mar 14, 2025  on Shopify

We have been using ZOKO for the past two years, and we have done a lot of automation which has helped us immensely. Team members like Chandu,Arpit, Aaquib, and Rahul are superb and intelligent individuals who assist us immediately if we encounter any issues in the automation process. We are expecting many more features moving forward.

Cpourtoi.Net

Mar 13, 2025  on Shopify

Very good apps with goods features. The onboarding is also very easy and the support is excellent.

Arte House

Mar 13, 2025  on Shopify

Zoko is extremely good with all necessary options for each business. Highly Recommended.

Corseteria Lita

Mar 13, 2025  on Shopify

Realmente hay un antes y un después de instalar Zoko en nuestra tienda. Zoko nos permite seguir el historial de conversaciones de cada uno de nuestros clientes, anteriormente perdíamos muchos hilos de conversación con whatsapp. Adicionalmente permite automatizar mensajes como solicitudes de reseñas, seguimientos de envío y un largo etc. La ventana de gestión de Zoko nos permite ver de un vistazo rápido con que cliente estamos tratando, su historial de conversaciones, pedidos y etiquetas. Es un CRM imprescindible. Adicionalmente el servicio técnico tiene una profesionalidad intachable. Altamente recomendable.

newarabia

Mar 13, 2025  on Shopify

I've been using Zoko and it performed well for our customers. Specifically, the support is top notch, I've never seen anywhere else.

Soul Tari

Mar 13, 2025  on Shopify

Fantastic App and Exceptional Support! Zoko has been a game-changer for my Shopify store! The messaging app has seamlessly streamlined how I communicate with my customers, enabling fast and efficient responses that have significantly boosted customer satisfaction. What truly sets Zoko apart is their stellar customer support. Every time I’ve had a question or needed assistance, their team has gone above and beyond to help. It’s rare to find an app that combines top-notch functionality with such dedicated service. Highly recommend Zoko for any Shopify store owner looking to elevate customer communication. It’s worth every penny!

Cross Stitch

Mar 12, 2025  on Shopify

Zoko has completely transformed the way we use WhatsApp for our business! The automation features have saved us hours of manual work, making order processing, customer engagement, and marketing seamless. But the best part? Their support team is incredible! Always quick to respond and super helpful whenever we need assistance. If you're looking for a reliable WhatsApp solution with top-notch support, Zoko is the way to go!

EXALT

Mar 11, 2025  on Shopify

We would be lost without these guys. Epic support and even better tech. HIGHLY recommend!

Southside Habits

Mar 11, 2025  on Shopify

I'm satisfied by the support Zoko has provided for setting up the account and the business logics (Mr. Nishant from the Team was really patient to understand our requirement and implement). From a technical standpoint, we have identified some gaps in system which the team has committed to take care in future releases. Overall, good experience and would recommend ZOKO. I have tried multiple platforms but ZOKO's support is best in the market.

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