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Customer reviews: Zoko: WhatsApp & Instagram CRM

Develop by Shopify

The Shopify WhatsApp Button Chat App integrates WhatsApp directly into your store, enabling seamless customer communication. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right tool for their business.

Reviews (298)

Overall rating
4.7

What Merchants Think

Merchants overwhelmingly praise "Zoko ‑ WhatsApp Catalog & API" for its effectiveness in streamlining communications and boosting customer interactions. The app is highly recommended for its automation capabilities and excellent customer support. Many merchants report improved business operations and enhanced customer satisfaction after using the platform.

Key Strengths

  • Effective automation features that save time and streamline workflows.
  • Exceptional customer support, often highlighted as a key differentiator.
  • Seamless integration with WhatsApp and other platforms.
  • Comprehensive onboarding assistance and ongoing team support.
  • Ability to create customizable flows and personalized customer solutions.

Common Concerns

  • Hidden charges and unclear pricing structure reported by some users.
  • Issues with integration and account setup, particularly for international users.
  • Some difficulties experienced with the mobile app functionality.
  • Concerns about updates and changes without prior notice.

Final Thoughts

Overall, "Zoko ‑ WhatsApp Catalog & API" is highly regarded for its robust and intuitive features that significantly enhance customer communication and operational efficiency. The app's outstanding support and customizability make it a valuable tool for businesses looking to optimize their use of WhatsApp for marketing and customer support. Despite some concerns with pricing and technical setup, the platform's benefits largely outweigh the drawbacks.

Maltesitos

Jan 16, 2026  on Shopify

A Game-Changer for Small Businesses – Exceptional AI & Support! I am extremely happy with Zoko. Managing my customers' WhatsApp through their ChatGPT integration has been a total game-changer for my business. The AI responses improve every single day as it learns from the information I provide. What impresses me the most is its ability to give real-time information directly from my Shopify store, including stock levels, product descriptions, and shipping updates. A special shoutout to Muzaina, who has been helping me since day one. Her personal attention is outstanding; she is always proactive and makes sure all my doubts are resolved during the setup process. For a small business, the help this provides is incredible, and the cost is very reasonable. Highly recommended!

Chappal

Jan 16, 2026  on Shopify

We are very pleased to have Zoko integrated to our website and running the whole CRM through the app. Automations work better than email and giving much better results. From the onboarding to setup and building the app, Zoko team was always there. I like to thank to Benn specifically for all his support on showing us how to use the app and writing automations for us from the scratch. Highly recommended!

Scents Creation

Jan 16, 2026  on Shopify

Must be used for all e-commerce platforms, very happy with it

AllTime Foods

Jan 16, 2026  on Shopify

Excellent customer service. We are new with zoko, regardless, the experience has been going great. And we are sure, we will be using their other features as well, very soon.

Shahd Beauty

Dec 18, 2025  on Shopify

Zoko is one of the most powerful WhatsApp automation platforms I’ve worked with. The integration with Shopify is seamless, and the flow builder is flexible enough to handle advanced use cases like abandoned carts, order confirmations, follow-ups, and customer segmentation. What really stands out is the stability of the system and the depth of automation logic you can build without relying on external tools. The dashboard is clean, intuitive, and built for scaling real businesses—not just basic messaging. Their support team is professional, responsive, and actually understands technical and business requirements, which is rare. Zoko helped us improve customer engagement, response time, and conversion rates in a very noticeable way. If you’re serious about WhatsApp marketing, automation, and e-commerce growth, Zoko is absolutely worth it. Highly recommended. and best one i work with it is "Nishant Balasubramaniam"

Yo Baby India

Dec 18, 2025  on Shopify

Zoko has been an excellent choice for my business specially since they are other options as well when it comes to whatsapp CRM's, I'm glad i picked Zoko. Integration is pretty seamless and the team is very helpful in getting you up & running. There are endless features and possibilities with the app and the best part is it pretty much runs on its own after its setup. Totally recommend!

foodonfarmpickles

Dec 15, 2025  on Shopify

aavyaa

Dec 05, 2025  on Shopify

Zoko has made integrating WhatsApp and Instagram with our business incredibly easy, enabling us to communicate seamlessly with our customers. Their automation features have been a powerful retention tool, helping us streamline follow-ups and improve repeat purchases. A special mention goes to their amazing team, particularly Nishant, who has been incredibly helpful in setting up our flows. I highly recommend Zoko to any brand looking to level up customer engagement!

Narchuvai Foods

Dec 03, 2025  on Shopify

Its really very good tool for ecom brands , helpful to increase sales and collecting reviews. Good experience.

Clothivia

Nov 30, 2025  on Shopify

We’ve been using Zoko for some time now, and it’s been working amazingly for us! The platform makes it super easy to manage broadcasts, automate customer replies, and track engagement in real time. It’s also very helpful for creating custom flows that perfectly meet our needs. The team was incredibly supportive during the integration process, providing excellent assistance every step of the way. Highly recommend Zoko to any brand looking to scale their WhatsApp marketing efficiently!

THE DUNGEON GEAR

Nov 29, 2025  on Shopify

I’m extremely pleased with Zoko, especially with the outstanding support from Sevin and Arpit. They consistently take the time to address my requests and queries regarding the app, and their dedication to finding solutions is remarkable. No matter the situation, they always manage to deliver the right customizations with patience and expertise. Their commitment has made my experience with Zoko seamless and highly satisfying. I wholeheartedly recommend Zoko to anyone looking for a reliable and customer-focused platform.

Evolving Apes

Nov 28, 2025  on Shopify

We have just started with Zoko and it's been great so far! The team has been very friendly, clear and supportive during the set-up journey and we really love the interface and how easy it is to figure out! Shout-out to our onboarding manager Muzaina for being an absolute star!!

MazheComics

Nov 26, 2025  on Shopify

Amazing experience with the Zoko team! They made our WhatsApp setup quick, smooth, and super easy. Their support was fast, friendly, and genuinely helpful throughout the entire process. Truly appreciate their professionalism and dedication. Highly recommended!

Gumazing Vitamins

Nov 26, 2025  on Shopify

Amazing App

TodsNTeens

Nov 26, 2025  on Shopify

Switched to Zoko recently and i couldnt be happier. One of the nicest decisions ive made so far. Totally organizes Chats for my team. Helps in marketing too. Quality Product for sure

MeronKart

Nov 25, 2025  on Shopify

DesiVidesi

Nov 24, 2025  on Shopify

Zoko has been an excellent addition to our business, but what has truly made the experience outstanding is the support we received from Muzaina. She has been incredibly helpful, proactive, and patient throughout the entire onboarding and setup process. Her guidance made it so much easier to understand the platform, optimize our workflows, and start seeing real results. It's rare to find such dedicated and customer-focused support. Thanks to Muzaina, we’re using Zoko more effectively and confidently. Highly recommended!

Statement Watches

Nov 24, 2025  on Shopify

We looked into various Whatsapp marketing solutions and finally settled on Zoko since it integrates fully with Shopify and is also more affordable than some of the other solutions out there. So far it has been an absolute pleasure working with Zoko, the support provided is excellent and the app has everything we wanted and a lot more. The revenue we recover from the abandoned cart flow alone makes the monthly subscription totally worth it, even if you don't use any other features.

خنه

Nov 24, 2025  on Shopify

The best WhatsApp API I’ve ever used! And Aaquib is truly a superhero — incredibly helpful and exceptionally professional.

WayUp Sports

Nov 24, 2025  on Shopify

Great service! Very responsive and incredibly helpful customer support. Highly recommended.

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