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Customer reviews: Swym Back in Stock Alerts

Reviews (471)

Overall rating
4.7

What Merchants Think

The "Swym Back in Stock Alerts" app is generally well-received by merchants, who appreciate its effectiveness in driving sales when products are back in stock. Merchants often highlight the exceptional customer service and responsiveness of the support team, which assists in resolving issues and customizing features to meet specific needs.

Key Strengths

  • Effective in generating sales with back-in-stock alerts.
  • Excellent and responsive customer support.
  • Easy integration with stores, including SMS and email notifications.
  • Great reporting and analytics features.
  • Seamless customization with support's assistance.

Common Concerns

  • User interface for reporting and notifications is clunky.
  • Occasional glitches with notifications and integrations.
  • Customization options are somewhat limited without support assistance.
  • Some merchants experienced unwanted alerts being sent, causing inconvenience.

Final Thoughts

The "Swym Back in Stock Alerts" app stands out for its ability to enhance customer engagement and boost sales through effective stock notifications. While the technical interface may present occasional challenges, the strong support team mitigates these issues for most users. Overall, it proves to be a valuable tool for e-commerce merchants looking to keep their customers informed and connected.

The Greetery

Jun 24, 2025  on Shopify

We've been using this app for several years. It has been great...until recently. For some reason the app now requires a wait of several hours before the inventory numbers sync and "stick" between Shopify and the app's system. This causes multiple issues and prevents us from really using the app (that we are paying a pretty hefty fee for!) to its full potential. It makes it extremely difficult to time promotions, etc that are related to restock events. We have been in contact with the developers about this issue for the last 6 weeks. They have finally acknowledged that the issue exists, but have still not been able to resolve it. We've spent countless hours trying to get to the bottom of the issue and create work-arounds for a service we're paying the app to do. If they are not able to resolve soon we will be exploring other options.

Prohibited

Jun 12, 2025  on Shopify

More than 5k people signed up for restock alerts, the app didn't send a single email... nothing to add.

Salt Grooming

Jun 24, 2024  on Shopify

We had back in stock alerts set to manual send only but the app just randomly started sending out hundreds of back in stock alerts for products that were still out of stock. Really poor experience for our customers and very embarrassing for us.

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