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Customer reviews: Vitals: Reviews, Bundles, AI

Develop by Vitals

Shopify Vitals is an all-in-one conversion optimization app designed to boost sales and streamline store performance. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their Shopify store.

Reviews (2,461)

Overall rating
4.9

What Merchants Think

Merchants express high satisfaction with "Vitals: Reviews, Bundles, AI," often highlighting how it significantly enhances their Shopify store’s functionality and user experience. Many users have noted an increase in sales and improved site management due to its all-in-one feature set. The app is particularly appreciated for its customer support which is consistently described as fast, professional, and effective in resolving issues.

Key Strengths

  • All-in-one functionality with over 40 features, reducing the need for multiple apps.
  • Exceptional customer support, with quick response times and problem-solving abilities.
  • Enhanced sales capabilities, including bundling and upselling features.
  • User-friendly interface that is easy to set up and navigate.
  • Consistent updates and new feature implementations.

Common Concerns

  • Occasional issues with discount logic causing pricing inconsistencies.
  • Some users experienced unreliable performance during major promotions like Black Friday.
  • Reports of support being less helpful in resolving specific issues promptly.
  • Concerns over the bundling features not supporting customizations.

Final Thoughts

Overall, "Vitals: Reviews, Bundles, AI" is highly valued by merchants for its comprehensive features and exceptional support. While it offers substantial advantages in improving store performance and management, some areas, particularly related to complex promotions, may need refinement. Despite occasional drawbacks, the app is considered a vital tool for many Shopify store owners, especially those looking for an all-inclusive package.

God Of Essence

Sep 30, 2025  on Shopify

I am getting unreasonable billing every month where I have deleted the app, but I got the subscription bills in the billing. Give resolution asap.

Little Bennie

Sep 27, 2025  on Shopify

Kliphord D. helped me out professionally and told me exactly what I should do to fix the problem I had. Thanks for your help!

Felisem

Sep 26, 2025  on Shopify

Awesome support, had been struggling with something in the system, asked support and within 5 minutes everything was resolved! Special thanks to John Seth S!

OAK & ELK

Sep 26, 2025  on Shopify

Great all-in-one app for Shopify! It saves me from installing multiple apps, runs smoothly, and the support team is very responsive. Definitely worth it for boosting sales and improving customer experience.

Wilderness Poets

Sep 25, 2025  on Shopify

1. When a giveaway is happening, customers who have rewards points and a coupon to redeem them,  can not use their rewards points in combination with the giveaway because only one code can be used at a time. The giveaway creates personalized automatic discount codes.  2. The code looks very suspicious on the checkout page. It divides the value of the giveaway product across all the items in the cart. Instead of just subtracting the one item. 3. If we want to give away just the smallest size variant, we have to create a dedicated page for that variant. The vitals app wants to give away any sized variant on a product page. This is really a pain to set up a different page to giveaway just one variant size. 

KLSH Jeans

Sep 25, 2025  on Shopify

Miriam at Vitals was exceptional—fast, attentive, and genuinely invested in a clean result. She diagnosed a tricky reviews/FAQ layout conflict in minutes, shared clear step-by-step fixes (settings + Liquid/CSS), and stayed with us until everything worked across templates. Professional, proactive, and incredibly effective. 5/5.

Gymfluential

Sep 25, 2025  on Shopify

Great customer support who helped me patiently to customise things the way I wanted. Would highly recommend!

GutkhaUSA

Sep 23, 2025  on Shopify

AMAZING AND AMAZING CUSTOMER SERVICE! I SPENT 34843489 HOURS TRYING TO MAKE A CHANGE (IM NOT A TECH SAVY) AND THE AGENT RESOLVED MY ISSUE IN LESS THAN 3 MINUTES. THANKS!

Cuisine Eclat

Sep 23, 2025  on Shopify

Best customer service, I really appreciate John Seth, who helped me with my issues. It took me 3 hours trying to get rid of it. But John did it for 5seconds. Thank you, John.

That's Cringe

Sep 22, 2025  on Shopify

The app is great. Since I installed it, I haven't needed any other apps, and the support team is very helpful with any questions I've had. 100% recommended.

Oganje Store

Sep 21, 2025  on Shopify

Is would say the only thing I like is quick response and understanding your challenges and support you

PopperWorld

Sep 20, 2025  on Shopify

John Seth was amazing help for me yesterday. I am enjoying Vitals, and I look forward to more improvements.

Mohammad Collection

Sep 20, 2025  on Shopify

“Once again, Vitals proves to be my absolute favorite app! Honestly, it’s the only one that gave me complete satisfaction and real results. The features are powerful, easy to use, and have helped my store in so many ways. What makes it even better is their support team—super responsive, friendly, and always willing to go the extra mile. Every time I reach out, they provide quick and clear solutions. Thanks a lot for creating such a reliable app and for always being there with amazing support. Truly happy to be here!”

Joyeux Ronron

Sep 19, 2025  on Shopify

le service client est au top, j'ai pu les contacter par chat de suite et ils ont débloqué ma situation en un instant. je recommande l'application. service client avec Kliphord super

ShopLovii

Sep 16, 2025  on Shopify

the support system is great and the features are good too, though it would be great if we could have some more customizable options in the app, it would help alot

Pet-Fix

Sep 14, 2025  on Shopify

Top, bin unglaublich positiv überrascht. Einfach und effizient. Bin gespannt wie sich die App entwickelt. Genial für Starter und auch 1 Billion Shops. Total überzeugt. Toller Support.

RPG Mapping Kit

Sep 12, 2025  on Shopify

Amazing Support! It's your go to app for especially reviews, along with bundles, recently purchases and a lot more. Been using on all my stores since discovered it. Really affordable as well!

Vollure

Sep 06, 2025  on Shopify

Best all-in-one application available for Shopify. As a beginner I greatly improved my online store utilizing the fast easy-to-use options this app has to offer. Highly recommended for anyone who wants to get the most out of their online store!

Plantish

Sep 05, 2025  on Shopify

Excellent variety of tools that have highly customisable appearances. It helps that everything is really user friendly and accompanied by an AI chatbot that actually helps answer questions too. We actually raised a feature request to improve some UI and it was implemented within a week with the support of the CEO. Love it so far!

Paradis Cuisine

Sep 05, 2025  on Shopify

Je trouve magnifique votre logiciel, malgre le fait que je utilise pas tout le potentiel de lui. J aimerais apprendre plus, si vous avez ou je peux me referer pour lire plus en profondeur. Merci

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