Customer reviews: Videeo: Shoppable Videos & UGC

<h3>What Merchants Think</h3> <p>The overall feedback from merchants about "Videeo: Shoppable Videos & UGC" is overwhelmingly positive. Merchants appreciate its user-friendly interface, seamless integration with Shopify, and its ability to enhance the live shopping experience. Many users have transitioned from other platforms and found Videeo superior in terms of functionality and user experience.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface and easy onboarding process.</li> <li>Seamless integration with Shopify, maintaining consistency with their website layout.</li> <li>Excellent customer service and responsive support team.</li> <li>Advanced live streaming features and pop clips that enhance customer engagement.</li> <li>Continuous updates and improvements to the platform.</li> <li>Convenient management of inventory and live sales.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Lack of some features like a dashboard for customer carts and cart holds.</li> <li>Live streams can be glitchy at times, affecting user experience.</li> <li>Limited options for customizing the video player and its placement.</li> <li>Need for more detailed reporting features for sales data.</li> <li>Some users miss features available in previous platforms, such as free shipping windows and waitlist options.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Videeo: Shoppable Videos & UGC" is well-received by merchants for its user-friendly nature and robust features that support live selling. While there are some areas for improvement, especially regarding customization and reporting features, the app provides a significant boost in sales engagement and customer interaction. Merchants appreciate the continuous development and look forward to future enhancements.</p>

View info

Reviews (24)

Overall rating

4.6

5

17
4

2
3

1
2
1

1

What Merchants Think

The overall feedback from merchants about "Videeo: Shoppable Videos & UGC" is overwhelmingly positive. Merchants appreciate its user-friendly interface, seamless integration with Shopify, and its ability to enhance the live shopping experience. Many users have transitioned from other platforms and found Videeo superior in terms of functionality and user experience.

Key Strengths

User-friendly interface and easy onboarding process.
Seamless integration with Shopify, maintaining consistency with their website layout.
Excellent customer service and responsive support team.
Advanced live streaming features and pop clips that enhance customer engagement.
Continuous updates and improvements to the platform.
Convenient management of inventory and live sales.

Common Concerns

Lack of some features like a dashboard for customer carts and cart holds.
Live streams can be glitchy at times, affecting user experience.
Limited options for customizing the video player and its placement.
Need for more detailed reporting features for sales data.
Some users miss features available in previous platforms, such as free shipping windows and waitlist options.

Final Thoughts

Overall, "Videeo: Shoppable Videos & UGC" is well-received by merchants for its user-friendly nature and robust features that support live selling. While there are some areas for improvement, especially regarding customization and reporting features, the app provides a significant boost in sales engagement and customer interaction. Merchants appreciate the continuous development and look forward to future enhancements.

Simply Polished Boutique

Aug 28, 2024 on Shopify

I made the switch to Videeo in February and it was so easy to do. Team helped me migrate my current app over to Videeo. No more manually maintaining both my website and my app. With Videeo you publish to app just like any other sales channel. Live screen is easy to use and love have a “shop live” tab on my website.

Lot21 Boutique

Aug 27, 2024 on Shopify

Easy to use, great customer service and I love all the little updates that are happing to make the app even more advanced. Highly recommend.

eveandmeboutique

Aug 27, 2024 on Shopify

This app does what i need it to do! I can send notifications, add pop clip videos to my website, show the live sales on the website and on the app. My customers have had an easy transition from CS to this! I can't wait to see the other features that will be coming.

Lavender Lime Quilts

Aug 26, 2024 on Shopify

Makes Live shopping so much easier!! We are very happy!!

barndoorboutiquetn

Aug 26, 2024 on Shopify

We love the ease of Videeo live selling!

Whiskey Skies

Aug 26, 2024 on Shopify

We've been on video for a few months - we've been live streaming for years. Developers quickly made changes that were needed. Our customers have had no problem adapting to a new platform.

Sashay by Sophia

Aug 26, 2024 on Shopify

We love Videeo! It makes a super easy and accessible shopping experience for all of our customers. Our customers also LOVE the live video feature as well as pop clips.

Ninnys Napkins

Aug 26, 2024 on Shopify

This app works really well so far, no issues at all with it. Customer service is quick and helpful when I have questions.

Willow Cottage Quilt Co

May 20, 2024 on Shopify

My customers love the live sales, and it is a wonderful way to connect with them, not only for sales, but also to build connections and goodwill. The app runs smoothly, and when there were a few issues early on, the app developers were very attentive and helpful. The customer service is excellent and they provide support and guidance for each step. This app has helped my business grow and given me another way to connect on a more personal level, with my customers.

Willow Boutique

May 20, 2024 on Shopify

We've been live streaming for 3+ years and Videeo has been the best product/platform to date. We love the ease of use + the updates and new functions that are coming in the near future. Great product!

The Hen House Boutique

Nov 30, 2023 on Shopify

Onboarding process went smoothly! Connecting everything was easy.

Polished Boutique

Oct 30, 2023 on Shopify

The onboarding process was very smooth and connecting to my social channels was easy.

✨Dream Valley Boutique✨

Oct 19, 2023 on Shopify

Great customer service and easy on boarding experience! Excited to go live!

Grace Ann Faith Boutique - Official Online Boutique

Oct 16, 2023 on Shopify

I highly recommend using this app to get your products out the door. Sale live from anywhere without operating a storefront. The technology makes live streaming a breeze. Customer service is awesome and responds quickly for any questions or problems you have. If hesitant at least try it out. They offer a Free trial so if its something that doesn't work for you, its worth trying for free.

Buddha and the punk

Oct 10, 2023 on Shopify

This Shopify app is a game changer for my online store! It's super user friendly and has totally revamped the way I do live streaming. The best part is that the checkout experience happens right on my Shopify Store, my customers love that! A huge shoutout to their customer service – they've been incredibly helpful. Jeffrey, went above and beyond to guide us through the FB and IG connection, even though we had some other issues unrelated to the app. I couldn't be happier with this app! It's made a big difference in how I operate my store, and the support is top-notch. If you are a live seller, this app is for you!

Lisa Robertson

Oct 05, 2023 on Shopify

We have always had a very personal connection with our customers and been very active on social media so I was not sure how much of a difference CommentSold Videeo would make. Wow, was I surprised! I am amazed at the reaction from our customers! They love it! It is easy to set up and to use. Blair has been so helpful and patient and proactive in helping us with any questions. I wish we had started this a long time ago. Right now, we are using CommentSold Videeo and Shopify as an ecommerce platform. Our experience with CommentSold has been so positive that our next move will be going completely in with CommentSold and not using Shopify at all. It's really a game changer!

JB Boutique

Sep 20, 2023 on Shopify

I've been testing out videeo for about a month now, and I love everything about it. Set up was simple & the customer Service I have received from Blair, has been top notch. Setting up lives is simple, and not time consuming, I love that it streams right to our website, facebook, and Instagram. We tested out the guest option and WOW we couldn't believe how simple that was to use ! Thank you and look forward to seeing more services offered by you.