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Customer reviews: Veeqo Shipping

Develop by Veeqo

Reviews (127)

Overall rating
4.1

What Merchants Think

Merchants generally view Veeqo Shipping as a valuable tool for consolidating e-commerce operations, particularly in managing orders and shipping across various platforms like Amazon, Etsy, and Shopify. Many users appreciate its comprehensive features and the cost-saving benefits it provides. However, satisfaction is mixed due to concerns over customer support and synchronization issues, particularly with Shopify.

Key Strengths

  • Excellent integration with multiple e-commerce platforms, enabling centralized management of orders and inventory.
  • Time-saving features such as inventory synchronization and batch label printing.
  • Competitive shipping rates and credits, leading to significant cost savings.
  • User-friendly interface and ease of setup for new users.
  • Strong feature updates and improvements in response to user feedback.

Common Concerns

  • Subpar customer support with long waiting times or unresolved issues.
  • Issues with order synchronization, notably with Shopify, affecting order accuracy.
  • Reported bugs and lack of certain functionalities like combining or splitting shipments.
  • Some merchants took issue with Amazon-related features and perceived misinformation about app capabilities.
  • Concerns over the amount of data access required for proper functionality.

Final Thoughts

While Veeqo Shipping offers robust functionality that many merchants find indispensable, these strengths are often overshadowed by customer support challenges and technical issues, particularly with integration and synchronization. The app remains a good fit for businesses needing multi-channel support and looking to streamline and reduce shipping costs. Merchants considering Veeqo should weigh the potential for integration difficulties against its operational benefits.

ConsoleReplay.com

Jul 28, 2024  on Shopify

We have switch from our previous shipping software to veeqo and we are very satisfied! We have been saving money on shipping costs ever since!

Home Health Superstore

Jul 13, 2024  on Shopify

Using it more, but slowly, constantly amazed by what it can do. Nervous about reports of bad customer service and lack of protection, but to be fair, we haven't needed to use either yet, so far so great, 5 stars but Fingers Crossed !

Flush Packaging

Jun 18, 2024  on Shopify

This platform is a bug filled mess. Feels like it's in pre-beta testing. Can't combine shipments, can't split shipments, support tickets go no where... Don't get suckered in with the promise of no monthly fees, the headaches this platform cause aren't worth it.

Curve Surfboard Accessories - United States

May 15, 2024  on Shopify

awful product. veeqo claims "Get Protected - Amazon will protect your account and pay for A-to-z claims related to delivery issues or items not received (INR).** this is a LIE. Amazon will NOT protect your account for labels bought via Veeqo. AZ claims get ZERO protection, Amazon does not care about Veeqo Seller Gaurantee, and ignores it. and Veeqo simply does not care that Amazon does not care! we have been waiting around 6 months now to get reimbursed as per Veeqo's promises....and spent countless man hours chasing them up....but CS just make false promises...if they reply at all. as for the advertised 5% credits...in reality these are more like 0.5%. Fools gold both ways these guys just dont live up to their promises. dont get your hopes up, and DON'T GO VEEQO!!

Ranok Inc

May 04, 2024  on Shopify

Be careful. The advertisement for this app says that it's simply for buying shipping labels. In reality, you need to provide access (view and edit) to the full information of your sales channel. For example, from Amazon, this includes: Tax Remittance, Selling Partner Insights, Amazon Fulfillment, Pricing, Finance and Accounting, Product Listing, Inventory and Order Tracking, Direct-to-Consumer Shipping, Tax Invoicing, Buyer Solicitation, Buyer Communication!!! Moreover, there were notifications from Amazon that the app requests reports on all these categories every couple of hours. You cannot buy labels without providing this data. That is, they blatantly lie, covering up with label buying to gain access to all the information about your sales channel. Support does not hesitate to refer in every message that they are from Amazon. But they apparently do not know that due to Amazon's constant harassment of sellers, this is more a reason for distrust than trust.

Yaya Maria's

May 01, 2024  on Shopify

Works flawless in my store. The prices for shipping labels you get here are great. I love that orders inside my store get automatically updated after I purchase a label. I haven't noticed any issues with that. I'm very happy with this app and I definitely recommend giving it a shot.

Pawious

Feb 06, 2024  on Shopify

honestly, I can't imagine how it is possible to use this app. complicated and unhelpful, irrelevant orders, irrelevant products. not possible to handle all of that

Maxwell's Mystic Market

Feb 05, 2024  on Shopify

Negative reviews regarding initial bugs should be removed. I haven't noticed a single issue on my end as of 2024. Veeqo is literally the best shipping service I have found and I have tried them all. You get shipping credits for each shipment which takes a huge percentage away from your shipping costs. You can easily manipulate what packages you use/shipping services for Amazon orders as well as shopify. Like I said, I have tried all of the shipping services and this is by far the best. I had a question early on and got an email back within the hour and the customer support staff was extremely helpful. The issue was even sent to a different rep and I still was contacted right away instead of being lost in the customer services roundabout. 10/10 can't recommend Veeqo enough

oneClickservers.com

Jan 22, 2024  on Shopify

Buggy and unsupported. Sync in not working right. Some addresses show up and "unverified" and you can only buy DHL labels. Try calling them with a question. Call rings for 3 to 5 minutes and then you get a VM that picks up and asks to call them back.

ECO SKINCARE

Nov 23, 2023  on Shopify

System isn't ready for release - too many bugs, doesn't sync with platforms in any reliable way. Support is enthusiastic and friendly but hindered by a product that doesn't work. After 10 weeks of trying to get this app to work, missing £5k in sales and losing the first part of the Christmas sales period we've given up and moved to another app. This one has potential (I liked the UI and functionality) but just isn't ready for release yet.

EU BODA SKINS

Mar 30, 2023  on Shopify

Amazing platform that's made concentrating on growth easy. The team are very helpful and they have a chat function where you generally get a response within 2-5 min. The platform continuously has improvements made to it, and is suitable for companies of all sizes

The Wedgehog®

Mar 27, 2023  on Shopify

It would still be beneficial to use Veeqo with Shopify if this was your only channel. However, Veeqo comes into its own when you sell on other platforms and/or have other websites. Managing inventory when selling on more than one platform is a nightmare. There is a significant danger of over selling which can only end in customer dissatisfaction. Inventory management is key - but the outstanding feature that Veeqo offers is shipping and managing dispatch. We sell on 3 of our own websites as well as eBay and Amazon. Orders come in to Veeqo automatically from all 5 sites allowing us to create pick lists instantly across all channels. You can also brand each packing slip/invoice different for each channel and allocate different shipping companies. We use Royal Mail, UPS, UK Mail and DPD. Veeqo allow us to assign different types of orders to different couriers depending on an number of criteria. All shipping labels are created without any data entry ready for dispatch! Magic!

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