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Customer reviews: Utterbond Subscriptions App

Develop by Utterbond

Reviews (93)

Overall rating
4.8

What Merchants Think

Overall, merchants have expressed positive feedback about the "Utterbond Subscriptions App". They appreciate its functionality and the value it offers at a competitive price point. Many reviews commend the app's ease of use and the responsive, dedicated customer support, especially mentioning the exceptional service from team members like Paresh. While some users note a learning curve and specific feature gaps, the support team's willingness to assist with customization and troubleshooting has helped many merchants successfully manage their subscription services.

Key Strengths

  • Exceptional customer support, especially through Slack and responsive team members like Paresh.
  • Competitive pricing with no fees on single subscriptions for plan holders.
  • Customizable features to suit specific business needs.
  • Easy to set up and user-friendly interface.
  • Flexible options, particularly beneficial to small to mid-sized subscription businesses.

Common Concerns

  • Lack of certain advanced features, requiring reliance on customer support for workarounds.
  • Difficulty in building subscriptions and settings due to unclear language.
  • Basic admin tools and filters that could be enhanced for better functionality.
  • Limited ability to manage bulk changes, especially with a higher number of subscribers.

Final Thoughts

The "Utterbond Subscriptions App" is well-received for providing valuable services and exceptional customer support, making it particularly advantageous for businesses seeking cost-effective subscription management solutions. While there are some limitations in features and admin functionality, the app's strengths in customization options and customer service make it a worthwhile choice for many merchants looking to enhance their subscription offerings.

SG1®

Aug 07, 2024  on Shopify

If you've ever struggled with subscription management tools like Recharge, you know how frustrating it can be. Their live chat often feels like you're talking to a part-timer with zero professional knowledge, wasting your time with chit-chat that gets you nowhere. But then, I discovered Utterbond... and man let me tell you that's a huge differences. Utterbond is a subscription-based widget that's a total game-changer. It's not just better than Recharge; it's miles ahead of any alternative out there. The Utterbond team especially Paresh is incredibly responsive and genuinely helpful. Every time I've needed assistance, Paresh has been right there, guiding me through how to use the app correctly and customize it to my needs—all without charging me extra. Even when I’ve messed up and requested the wrong thing multiple times, Paresh has never gotten frustrated. Instead, they've patiently helped me fix my mistakes, making me feel like they always have my back. I couldn't be happier with their service and highly recommend them!

Market Brewing Company

Aug 06, 2024  on Shopify

Have been using the subscription service for a year now, was easy to set-up and manage it's self very effortlessly. On a customer base everyone that uses it also says it's very effortless on their end as well. Had some trouble shooting issues and the team was quick at looking at it and working through it all.

Sodii Hydration

Jul 02, 2024  on Shopify

Contact staff were super helpful!

Verified Investing

Apr 04, 2024  on Shopify

After vetting many options, this was the only one with the flexibility to handle the complex set of requirements that we have. In addition to one of the most complete out-of-the-box solutions, they are very helpful with custom development if you sign up for the highest priced plan. Customer support has been consistently available, friendly and understanding of the special needs we have for our business. Thank you!

Dakota Roasters Coffee Company

Mar 28, 2024  on Shopify

App performs well. The customer service is fast and helpful.

The Karma Tea Co.

Mar 21, 2024  on Shopify

Great support response for helping us set up the app. Simple and intuitive it seems to offer everything we need for our subscriptions and build a box. We already had one subscription come in a few hours after launching it. WOuld recommend as great value.

M&M Innovation Ltd t/a Body and Mind Botanicals

Mar 19, 2024  on Shopify

Fantastic services fixing a few minor issues whilst setting up. So far the app provides all we need for Subscribe and Save and we will know more in the future.

SanFranTee

Feb 15, 2024  on Shopify

I wanted to take a moment to express my gratitude for the outstanding experience I've had with Native Subscriptions on Shopify. Your app has truly exceeded my expectations, and I am thoroughly impressed with its functionality and performance. I appreciate the extensive range of features you offers. It has not only streamlined my processes but has also added significant value to my Shopify store. The user interface is incredibly user-friendly, making it easy for even those with limited technical knowledge to navigate and utilize the app effectively. The support team has been exceptional in addressing any queries or concerns promptly. Their responsiveness has made my journey with [App Name] even more enjoyable.

mes biscuits maison

Jan 23, 2024  on Shopify

Great app, easy to understand how to set everything up. If you need help with setting it up, they have great staff that will handle the problem easily!

Strangers.me

Jan 22, 2024  on Shopify

Upto the mark. This app everything which is required to have subscriptions on your store. We actually required some customisation to widget on Product Page, their support team really helped. We got all support required from their support and development team.

PHYNIX Fire Candle Co.

Jan 02, 2024  on Shopify

So far I am giving this app 5 star. I have not officially used it yet, but the customer service/support team was awesome with helping me setup the app for a subscription box service I wanted to start. Every question answered every thing I needed granted.

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