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Customer reviews: Utterbond Subscriptions App

Develop by Utterbond

Reviews (126)

Overall rating
4.8

What Merchants Think

Overall, merchants have expressed positive feedback about the "Utterbond Subscriptions App". They appreciate its functionality and the value it offers at a competitive price point. Many reviews commend the app's ease of use and the responsive, dedicated customer support, especially mentioning the exceptional service from team members like Paresh. While some users note a learning curve and specific feature gaps, the support team's willingness to assist with customization and troubleshooting has helped many merchants successfully manage their subscription services.

Key Strengths

  • Exceptional customer support, especially through Slack and responsive team members like Paresh.
  • Competitive pricing with no fees on single subscriptions for plan holders.
  • Customizable features to suit specific business needs.
  • Easy to set up and user-friendly interface.
  • Flexible options, particularly beneficial to small to mid-sized subscription businesses.

Common Concerns

  • Lack of certain advanced features, requiring reliance on customer support for workarounds.
  • Difficulty in building subscriptions and settings due to unclear language.
  • Basic admin tools and filters that could be enhanced for better functionality.
  • Limited ability to manage bulk changes, especially with a higher number of subscribers.

Final Thoughts

The "Utterbond Subscriptions App" is well-received for providing valuable services and exceptional customer support, making it particularly advantageous for businesses seeking cost-effective subscription management solutions. While there are some limitations in features and admin functionality, the app's strengths in customization options and customer service make it a worthwhile choice for many merchants looking to enhance their subscription offerings.

Big Bold Health

Jan 06, 2025  on Shopify

Wonderful app with an incredibly thorough and responsive support team. The Slack support, in particular, truly sets these guys apart. 5/5

Two Sprouts Candle Co

Dec 05, 2024  on Shopify

Forrist

Dec 02, 2024  on Shopify

I had an excellent experience with Utterbond customer service. I reached them through their chat, and they replied very quickly. They invited me through Slack and fixed my issue promptly. Big Thank you to Paresh Valu.

cinch skin

Nov 27, 2024  on Shopify

Great customer service from the team. Very responsive and they offer 1 on 1 support via Slack if things get so complicated for you to resolve. Thanks guys!

Shift Aroma

Nov 19, 2024  on Shopify

Excellent Team! I'd like to add that even though we had a little bit of a harder start, the team did absolutely great, went above and beyond with customization to reach the wanted outcome. Paresh was great in handling our requirements and communicating them to the Dev Team. I highly highly recommend them!

Visune

Nov 18, 2024  on Shopify

The app is clearly laid out, easy to change, and offer tonnes of functionality at a good price. The development team have also been extremely helpful in making changes that are specific to our store's styling and function, such as adding and removing UI and altering email templates.

Pirate's Grog Rum

Nov 07, 2024  on Shopify

Great app and very responsive support. Would be great if subscriptions had an option to send out a different product each time. Support said that they would add the feature in a future release. Highly recommended.

Shift Aroma

Oct 25, 2024  on Shopify

Excellent Team!

VINYL MOON

Oct 03, 2024  on Shopify

We have used 10-15 different subscription apps over the years and Utterbond stands out for their combination of dedicated customer support and exceptional value. Paresh and his colleagues have been helping me daily with questions about our unique use case and customizations. Utterbond doesn't currently have every single feature we need but they are working on new features every day and I have already sen such progress that my confidence is much higher in them than in most of the other apps I have used. If you are a small to mid-sized subscription business than you can probably save thousands of dollars a year by avoiding the expensive subscription apps and using Utterbond to manage your memberships. 100% worth testing and seeing if they are a fit!

SugaVida

Oct 02, 2024  on Shopify

Great customer service

NINJABIT

Sep 24, 2024  on Shopify

Great app, they don't take any fee on the single subscription if you have a plan with them. very fair. Moreover I needed help with the app and they solved everything within 1 day. excellent assistance. suggested

The Hay Experts

Sep 19, 2024  on Shopify

Excellent support when settings were not quite right. App seems to work beautifully - thank you!

Burning Kiln Winery

Sep 02, 2024  on Shopify

Great app with excellent customer service!

SG1®

Aug 07, 2024  on Shopify

If you've ever struggled with subscription management tools like Recharge, you know how frustrating it can be. Their live chat often feels like you're talking to a part-timer with zero professional knowledge, wasting your time with chit-chat that gets you nowhere. But then, I discovered Utterbond... and man let me tell you that's a huge differences. Utterbond is a subscription-based widget that's a total game-changer. It's not just better than Recharge; it's miles ahead of any alternative out there. The Utterbond team especially Paresh is incredibly responsive and genuinely helpful. Every time I've needed assistance, Paresh has been right there, guiding me through how to use the app correctly and customize it to my needs—all without charging me extra. Even when I’ve messed up and requested the wrong thing multiple times, Paresh has never gotten frustrated. Instead, they've patiently helped me fix my mistakes, making me feel like they always have my back. I couldn't be happier with their service and highly recommend them!

Market Brewing Company

Aug 06, 2024  on Shopify

Have been using the subscription service for a year now, was easy to set-up and manage it's self very effortlessly. On a customer base everyone that uses it also says it's very effortless on their end as well. Had some trouble shooting issues and the team was quick at looking at it and working through it all.

Sodii Hydration

Jul 02, 2024  on Shopify

Contact staff were super helpful!

Verified Investing

Apr 04, 2024  on Shopify

After vetting many options, this was the only one with the flexibility to handle the complex set of requirements that we have. In addition to one of the most complete out-of-the-box solutions, they are very helpful with custom development if you sign up for the highest priced plan. Customer support has been consistently available, friendly and understanding of the special needs we have for our business. Thank you!

Dakota Roasters Coffee Company

Mar 28, 2024  on Shopify

App performs well. The customer service is fast and helpful.

The Karma Tea Co.

Mar 21, 2024  on Shopify

Great support response for helping us set up the app. Simple and intuitive it seems to offer everything we need for our subscriptions and build a box. We already had one subscription come in a few hours after launching it. WOuld recommend as great value.

M&M Innovation Ltd t/a Body and Mind Botanicals

Mar 19, 2024  on Shopify

Fantastic services fixing a few minor issues whilst setting up. So far the app provides all we need for Subscribe and Save and we will know more in the future.

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