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Customer reviews: Utterbond Subscriptions App

Develop by Utterbond

Reviews (126)

Overall rating
4.8

What Merchants Think

Overall, merchants have expressed positive feedback about the "Utterbond Subscriptions App". They appreciate its functionality and the value it offers at a competitive price point. Many reviews commend the app's ease of use and the responsive, dedicated customer support, especially mentioning the exceptional service from team members like Paresh. While some users note a learning curve and specific feature gaps, the support team's willingness to assist with customization and troubleshooting has helped many merchants successfully manage their subscription services.

Key Strengths

  • Exceptional customer support, especially through Slack and responsive team members like Paresh.
  • Competitive pricing with no fees on single subscriptions for plan holders.
  • Customizable features to suit specific business needs.
  • Easy to set up and user-friendly interface.
  • Flexible options, particularly beneficial to small to mid-sized subscription businesses.

Common Concerns

  • Lack of certain advanced features, requiring reliance on customer support for workarounds.
  • Difficulty in building subscriptions and settings due to unclear language.
  • Basic admin tools and filters that could be enhanced for better functionality.
  • Limited ability to manage bulk changes, especially with a higher number of subscribers.

Final Thoughts

The "Utterbond Subscriptions App" is well-received for providing valuable services and exceptional customer support, making it particularly advantageous for businesses seeking cost-effective subscription management solutions. While there are some limitations in features and admin functionality, the app's strengths in customization options and customer service make it a worthwhile choice for many merchants looking to enhance their subscription offerings.

Hotshoe Magazine

Jul 02, 2024  on Shopify

The transition to Utterbond has been very positive for our store and their customer service is always quick to respond when we have any technical issues.

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