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Customer reviews: Utterbond Subscriptions App

Develop by Utterbond

Reviews (93)

Overall rating
4.8

What Merchants Think

Overall, merchants have expressed positive feedback about the "Utterbond Subscriptions App". They appreciate its functionality and the value it offers at a competitive price point. Many reviews commend the app's ease of use and the responsive, dedicated customer support, especially mentioning the exceptional service from team members like Paresh. While some users note a learning curve and specific feature gaps, the support team's willingness to assist with customization and troubleshooting has helped many merchants successfully manage their subscription services.

Key Strengths

  • Exceptional customer support, especially through Slack and responsive team members like Paresh.
  • Competitive pricing with no fees on single subscriptions for plan holders.
  • Customizable features to suit specific business needs.
  • Easy to set up and user-friendly interface.
  • Flexible options, particularly beneficial to small to mid-sized subscription businesses.

Common Concerns

  • Lack of certain advanced features, requiring reliance on customer support for workarounds.
  • Difficulty in building subscriptions and settings due to unclear language.
  • Basic admin tools and filters that could be enhanced for better functionality.
  • Limited ability to manage bulk changes, especially with a higher number of subscribers.

Final Thoughts

The "Utterbond Subscriptions App" is well-received for providing valuable services and exceptional customer support, making it particularly advantageous for businesses seeking cost-effective subscription management solutions. While there are some limitations in features and admin functionality, the app's strengths in customization options and customer service make it a worthwhile choice for many merchants looking to enhance their subscription offerings.

Keto Chef

Jun 05, 2025  on Shopify

The support was excellent — Paresh Valu (support member)was very helpful, quick to respond, and resolved everything smoothly. Really appreciate the service! - Keto Chef

PROVISIONS

May 13, 2025  on Shopify

Great support, ready to help quickly !

Natural Health Gateway

May 12, 2025  on Shopify

We have had a great onboarding and migration experience with Utterbond. Jigs was very helpful at answering our questions and very quick to respond. He was very clear about the process to migrate our subscriptions from Yotpo Subscription App to Utterbond Subscriptions App, and the process went smoothly. Their subscription software integrates nicely in the Shopify backend, so there is no need to go to an off-site portal to manage the subscriptions. We also asked about a feature that we used to have and he reached out to their software team and they will add this custom feature to support our subscriptions soon. Based on our experience so far, we would highly recommend Utterbond to anyone needing a subscription app or to migrate from Yotpo or other subscription applications.

Beyond The Curls

May 09, 2025  on Shopify

Helped so much when we was transitioning from Yotpo to Utterbond. Much appreciated and hope everything works out with our customers.

Piper and Leaf Tea Co.

Apr 23, 2025  on Shopify

Great support, ready to help and troubleshoot. App has greatly improved over the last few years and they have been quick to address issues. The features to price point make this subscription app a no brainer compared to other big names. Really glad to see continued development and highly responsive support.

Majolie Pierre

Apr 11, 2025  on Shopify

très bon SAV, très rapide. On peut discuter en direct sur slack et l'équipe est très efficace. C'est pour l'instant la meilleure application d'abonnement que j'ai pu trouver. J'en suis ravie et je la recommande

SmoothieDog

Mar 17, 2025  on Shopify

Outstanding App & Exceptional Support! We couldn't be happier with Utterbond Subscriptions! This app has completely transformed the way we manage our subscription models, offering seamless functionality and a user-friendly experience. What truly sets Utterbond Subscriptions apart is the incredible support team behind it. They went above and beyond to customize the app to fit our specific needs, ensuring a flawless integration into our store. No request was too big or too small—they delivered every customization we needed with precision and efficiency. If you're looking for a powerful, flexible, and reliable subscription solution for your Shopify store, look no further! We highly recommend Utterbond Subscriptions to anyone serious about growing their subscription business. Five stars all the way! ⭐⭐⭐⭐⭐

Big Bold Health

Jan 06, 2025  on Shopify

Wonderful app with an incredibly thorough and responsive support team. The Slack support, in particular, truly sets these guys apart. 5/5

Two Sprouts Candle Co

Dec 05, 2024  on Shopify

Forrist

Dec 02, 2024  on Shopify

I had an excellent experience with Utterbond customer service. I reached them through their chat, and they replied very quickly. They invited me through Slack and fixed my issue promptly. Big Thank you to Paresh Valu.

cinch skin

Nov 27, 2024  on Shopify

Great customer service from the team. Very responsive and they offer 1 on 1 support via Slack if things get so complicated for you to resolve. Thanks guys!

Shift Aroma

Nov 19, 2024  on Shopify

Excellent Team! I'd like to add that even though we had a little bit of a harder start, the team did absolutely great, went above and beyond with customization to reach the wanted outcome. Paresh was great in handling our requirements and communicating them to the Dev Team. I highly highly recommend them!

Visune

Nov 18, 2024  on Shopify

The app is clearly laid out, easy to change, and offer tonnes of functionality at a good price. The development team have also been extremely helpful in making changes that are specific to our store's styling and function, such as adding and removing UI and altering email templates.

Pirate's Grog Rum

Nov 07, 2024  on Shopify

Great app and very responsive support. Would be great if subscriptions had an option to send out a different product each time. Support said that they would add the feature in a future release. Highly recommended.

Shift Aroma

Oct 25, 2024  on Shopify

Excellent Team!

VINYL MOON

Oct 03, 2024  on Shopify

We have used 10-15 different subscription apps over the years and Utterbond stands out for their combination of dedicated customer support and exceptional value. Paresh and his colleagues have been helping me daily with questions about our unique use case and customizations. Utterbond doesn't currently have every single feature we need but they are working on new features every day and I have already sen such progress that my confidence is much higher in them than in most of the other apps I have used. If you are a small to mid-sized subscription business than you can probably save thousands of dollars a year by avoiding the expensive subscription apps and using Utterbond to manage your memberships. 100% worth testing and seeing if they are a fit!

SugaVida

Oct 02, 2024  on Shopify

Great customer service

NINJABIT

Sep 24, 2024  on Shopify

Great app, they don't take any fee on the single subscription if you have a plan with them. very fair. Moreover I needed help with the app and they solved everything within 1 day. excellent assistance. suggested

The Hay Experts

Sep 19, 2024  on Shopify

Excellent support when settings were not quite right. App seems to work beautifully - thank you!

Burning Kiln Winery

Sep 02, 2024  on Shopify

Great app with excellent customer service!

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