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Customer reviews: Koala Free Gift BOGO Upsell

Develop by Shopify

Reviews (327)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate the "Koala Upsell Free Gift BOGO" app for its simplicity, effectiveness, and the exceptional quality of customer support. The app helps in seamlessly setting up promotional strategies like "Buy X Get Y Free," which many find superior to other applications. Merchants recognize the support team, particularly Louie, Gyte, and Max, for their prompt and professional service.

Key Strengths

  • Simple and easy to set up with robust options for visual customization
  • Highly responsive and helpful customer support team
  • Effective for "Buy X Get Y Free" promotions
  • Reliable tool for setting up promotional gifting campaigns
  • Well-built with a rich set of options and conditions for varied possibilities

Common Concerns

  • Possibility of limitations when running multiple active promotions simultaneously
  • Lack of support for Point of Sale (POS) systems (awaiting rollout)

Final Thoughts

Overall, the "Koala Upsell Free Gift BOGO" app receives positive reviews for its simplicity, functionality, and outstanding customer support. While it may have limitations with simultaneous promotions, its strengths make it a reliable choice for online stores seeking to implement effective promotional strategies.

Backfire

Nov 07, 2025  on Shopify

I'm sick of this company. I already pay $599 per year for Upsell Koala. The purpose of the app is to offer upsells to my customers. Now they want me to get a SEPARATE app for a SEPARATE subscription just to be able to do a BOGO upsell. That's ridiculous. I'm unsubscribing from both just because I don't like being taken advantage of.

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