I'm sick of this company. I already pay $599 per year for Upsell Koala. The purpose of the app is to offer upsells to my customers. Now they want me to get a SEPARATE app for a SEPARATE subscription just to be able to do a BOGO upsell. That's ridiculous. I'm unsubscribing from both just because I don't like being taken advantage of.

We tried several other apps, but Koala was the first to meet our needs for customer tags and the criteria we were looking to achieve. They provided outstanding customer service, Max in particular. He was competent, capable, and quick to resolve issues.

Fabulous app and amazing experience in dealing with an agent, super helpful! Easy to use and is perfect for what we need it for.

Louise has been super helpful! The app is really easy to customise and the functionality is very straightforward.

I am using the Koala Free Gift app for two weeks so far and seems that everything runs smoothly. I really need to thank their support team as I came across an issue through the set up process which they were able to help me with immediately.

So far this app has done what I need it to without any issues and their support is always helpful when I have any set up questions. Definitely recommend it for automatically adding a free gift with purchase or showing upsell options to customers.

I was having issues with my checkout and initially thought it was caused by the app. Max jumped in right away to help,we tried a few things within the app, but nothing seemed to fix it. Then Max went a step further and checked my Shopify dashboard. Turns out, my own manually set discounts were conflicting with the ones from Koala, which caused the issue. Incredible customer service, Max really went above and beyond. And the app itself is great

21/6: 10/10 customer service. Only app that actually works without issues to add gift with purchase. Thank you 2/7: Updating my review. Support is amazing, had a question and they built out a new feature in a couple of days. Wow. The ROI on this app = Great

The app is easy to set up and works seamlessly with our Shopify store. It made upsells and free gift promotions incredibly simple to implement. The support team has been very helpful and quick to respond whenever we had questions. Highly recommend if you're looking to boost your average order value with minimal effort!

The app is expensive, but does the job quite nicely. Alina and Max assisted me along the way, and fixed the issue I had quite quickly. I have another feature request for localisation feature for pop up notification. I hope that will get fixed soon.