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Customer reviews: Koala Upsell Free Gift BOGO

Develop by ProfitKoala

Reviews (468)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate the "Koala Upsell Free Gift BOGO" app for its simplicity, effectiveness, and the exceptional quality of customer support. The app helps in seamlessly setting up promotional strategies like "Buy X Get Y Free," which many find superior to other applications. Merchants recognize the support team, particularly Louie, Gyte, and Max, for their prompt and professional service.

Key Strengths

  • Simple and easy to set up with robust options for visual customization
  • Highly responsive and helpful customer support team
  • Effective for "Buy X Get Y Free" promotions
  • Reliable tool for setting up promotional gifting campaigns
  • Well-built with a rich set of options and conditions for varied possibilities

Common Concerns

  • Possibility of limitations when running multiple active promotions simultaneously
  • Lack of support for Point of Sale (POS) systems (awaiting rollout)

Final Thoughts

Overall, the "Koala Upsell Free Gift BOGO" app receives positive reviews for its simplicity, functionality, and outstanding customer support. While it may have limitations with simultaneous promotions, its strengths make it a reliable choice for online stores seeking to implement effective promotional strategies.

水汪汪

Apr 29, 2025  on Shopify

The app is expensive, but does the job quite nicely. Alina and Max assisted me along the way, and fixed the issue I had quite quickly. I have another feature request for localisation feature for pop up notification. I hope that will get fixed soon.

Nimoriaan

Apr 27, 2025  on Shopify

i’ve tried several apps for promotions, but THIS ONE is by far the most effective. the setup was straightforward, and the features are flexible enough to meet all my needs. the automation saves me a lot of time, and my customers LOVE the discounts. support has been quick to resolve any issues i’ve had. Great app overall.

Plush Krush

Apr 18, 2025  on Shopify

I've downloaded multiple "free gift" and upsell apps and this one is my favorite, hands down. I'm not a Shopify expert by any means so the simpler the interface, the happier I am. It's very straight-forward and I was rolling along soon after I downloaded it, adding offers to my site that I've been meaning to do for ages. I trained someone else soon afterward and she's already cruising along herself, knowing nothing else about Shopify! I love the clean look that the customer sees as well. There are options to customize it with different color variations and custom icons. Lastly, the customer support is amazing. They are quick to reply, professional, and genuinely listen to feedback so they can make the app better. I don't have any reason to stop using this!

Gel Toy Nation

Apr 16, 2025  on Shopify

I’ve been using Koala Upsells & Gifts for my store, and the experience has been fantastic! The app is user-friendly, and the features work seamlessly. Recently, I contacted support with a question, and Max from the team was incredibly helpful—quick response and resolved my issue efficiently.

Lovely Gifts By Felicia

Apr 08, 2025  on Shopify

Perfect way to make it easy for people to get a free gift with a purchase. You can also adjust like EVERYTHING to your liking and according to your brand colours so it matches your shop perfectly. I LOVE IT

du you

Apr 02, 2025  on Shopify

It was pretty simple to set up a free gift to auto add to cart, Louie was very helpful when I was trying to change the gift icon on the pop up to a different image.

beauty-garden.ba

Mar 31, 2025  on Shopify

Great app, very user friendly, it help us reward our customers. Very simple to use, really. Customer support is really fast and responsive at any time

The Wasabi Company

Mar 28, 2025  on Shopify

This app is amazing! I have used various different offer apps and ended up paying a lot of money for one because (a) it worked, and (b) it did nearly everything I wanted it to. Then I found this one and it seemed too good to be true, affordable and with ALL the features I want, plus some I didn't know I did until I started creating offers. The bonus is that if you need help, you are not on your own - I couldn't work out why a product page widget wasn't displaying on all the products it should be so got in touch via the chat, within a few minutes Max was there and soon identified what I had missed (I was using two different product templates, so it wasn't even an issue with the app). Great app, great value, great back up - thank you guys!

White Peony Organics

Mar 21, 2025  on Shopify

I needed some help with a feature on my shopify store so I reached out to support. Max assisted me in a very helpful and professional manner. He was able to answer all of my questions and even checked my website to asses my inquiry. I am very happy with the service that I received in resolving my issue. Even though it was on oversight on my part and everything was in fact working properly but, it was reassuring to know that someone was willing to look into it for me. Thanks again, Max!

I Dream of France

Mar 13, 2025  on Shopify

We just used this app for our first free product with purchase offer and it worked great! We had some questions before running the offer and someone answered right away with good suggestions. I recommend it.

Alysian

Mar 08, 2025  on Shopify

What an awesome free app! Mostly pretty easy to use. When something isn't as intuitive, the customer support is superior. Louie was particularly helpful clarifying something for me and offering a solution. Thank you!

Trimly

Mar 03, 2025  on Shopify

Great app, especially considering it’s free! It allows me to offer free gifts for purchases over a set amount with ease. While the ability to offer different gifts at varying price points could use some refinement, the app works perfectly if you simply want to provide a gift—or a selection of gifts—based on a single condition, like purchase value. Overall, a solid choice!

Prafia

Feb 25, 2025  on Shopify

Great app and excellent support! Louie was very helpful and provided outstanding assistance. Highly recommend!

Momentite BG

Feb 21, 2025  on Shopify

Great application for free products in the shopping cart. Friendly and helpful staff, I got immediately help and done everything I wanted. Thank you, guys, great job!

Bepro Group

Feb 19, 2025  on Shopify

Excellent app, many options to create a campaign, very easy to use and support team very efficiency, quick response if any help or doubt. Just what we needed for our online store and the best its a free app. Thank you ProfitKoala

RBMCSTORE

Feb 18, 2025  on Shopify

Very good! The best one i found, simple to use and the only one that did what i needed it to do, thanks!

NUTRADE

Feb 17, 2025  on Shopify

Great app. Works well without bugs. Customer service responds in a minute. Cant ask for more. Thanks

Post Road Art Center

Feb 14, 2025  on Shopify

Simple, free, good service, fairly robust options for visual customization, no frills. Works for our Buy 3 Get 1 Free promo, unlike other apps we tried.

Flawless Test Store

Feb 14, 2025  on Shopify

Great app and well developed. Support team is super responsive too. Definitely the best free app out there for this category.

baby baby cool

Feb 06, 2025  on Shopify

Gyte solved my problem very carefully and submitted the functions we need here to the development unit for development. I am glad that the functions we need can already be used. Thanks to Gyte.

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