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Customer reviews: UFE Cross Sell & Upsell Bundle

Reviews (1,107)

Overall rating
4.9

What Merchants Think

The "UFE Cross Sell & Upsell Bundle" is generally well-regarded among merchants for its user-friendly nature and robust feature set. Merchants frequently highlight the app's ease of use, seamless integration with Shopify, and significant impact on increasing average order value and conversion rates. The exceptional customer support provided by the team, especially their prompt and effective problem resolution, is often praised, though a few merchants have experienced concerns regarding billing and specific functions.

Key Strengths

  • User-friendly interface and easy setup process.
  • Versatile customization options for cross-sell and upsell offers.
  • Prompt and helpful customer service.
  • Seamless integration with Shopify stores.
  • Effective at increasing average order value and conversion rates.
  • Professional and dedicated support team, available to assist with setup and customization.

Common Concerns

  • Billing issues, particularly with unexpected charges.
  • Occasional slow resolution of specific technical problems.
  • Requests for further optimization of mobile widgets.
  • Desire for more out-of-the-box integration with Shopify's newest features.
  • Lack of clarity regarding app's free order limitations.

Final Thoughts

The "UFE Cross Sell & Upsell Bundle" is a highly valuable tool for Shopify merchants aiming to boost sales through effective cross-selling and upselling. It combines a user-friendly setup with extensive customization capabilities, making it a preferred choice for many. While most feedback is positive, addressing the noted concerns could further enhance customer satisfaction and widen its appeal.

cas:pace

Apr 24, 2024  on Shopify

Super supportive! Highly credit to Nadeem for in-time and prompt support, everyone should use the app!

Boomerang RC Jets

Apr 23, 2024  on Shopify

This app is great with many features for upsell/cross sell. Support is great and fast. Give it a try, You wont be disappointed.

Kalm NOW

Apr 22, 2024  on Shopify

I had some issues positioning some widgets and Athira helped me and she provide the codes to help me. The customer service is Five Stars and the Helped and the App so far I LOVE it.

IOOI Select

Apr 09, 2024  on Shopify

Good, it offers what I need. The UI of the upsell pop-up is beautiful as compared to other apps. The support was very helpful and really solved my problem.

Full Leaf Tea Company

Apr 05, 2024  on Shopify

I want to update my review, a customer support lead reached out to me with a highly professional response. I can safely say I highly recommend them now and they have assured me they are going to work on internal communication better. Thank you UFE, it's a great product, truly! ------ This app has NOT been updated to utilize app pixels for conversion tracking, essentially making it completely useless with Shopify's new Checkout Extensibility Thank You page features. Their support is abysmal, the ticket I have opened up to address this keeps getting cycled through various support employees over and over again, each asking for collaborator access from different Gmail accounts, without any solution to the issue. This is clearly something their developers should take into account, EVERY Shopify customer will have to transition over to new checkout and thank you page by end of this year and the next.

AnimeOryx

Apr 04, 2024  on Shopify

best app available for free! awesome customer service too\! liked this app way too much must have for all kind of businesses

Zupapa

Mar 26, 2024  on Shopify

It is a very good software. Every time there are some problems, you can get timely feedback and the cause can be quickly found and solved. Thank you very much Akhil. Thank you for your professionalism and very patient service.

Too Shiny For Ya

Mar 25, 2024  on Shopify

Very simple to set up and very effective. Customer support is expeditious, fixed my widget positioning in a single step that did not take more than 2 minutes. Would recommend!

DoLaMy

Mar 15, 2024  on Shopify

Great Customer Service once 1 is around. Lishana was very helpful and patience. Would love to grow my shopify with it since it is free for newer shops. Really useful app!

Our Apparel UK

Feb 01, 2024  on Shopify

Great app, excellent free option and great pricing structure outside of that. Fast customer service response, would recommend!

Breakcup

Jan 26, 2024  on Shopify

First time user of the app UFE , i was a bit nervous as i didn't know how it worked but fortunately Tinu rescued me, she was very patient, extremely professional and friendly. All my questions were answered and very quickly. I happy to know that we can reach the assistance anytime and they will be there for us. Well done for the customer service and thanks again to Tinu.

ElevenLabs - Plant Based Nutrition

Jan 10, 2024  on Shopify

Glen was very helpful in repositioning the widget to show where I wanted it. I've already had customers make purchases using the volume discount feature. Would highly recommend!

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