Reviews: UFE Cross Sell & Upsell Bundle

Customer reviews: UFE Cross Sell & Upsell Bundle

Reviews (1,107)

Overall rating

4.9

5

109
4

3
3
2
1

3

What Merchants Think

The "UFE Cross Sell & Upsell Bundle" is generally well-regarded among merchants for its user-friendly nature and robust feature set. Merchants frequently highlight the app's ease of use, seamless integration with Shopify, and significant impact on increasing average order value and conversion rates. The exceptional customer support provided by the team, especially their prompt and effective problem resolution, is often praised, though a few merchants have experienced concerns regarding billing and specific functions.

Key Strengths

User-friendly interface and easy setup process.
Versatile customization options for cross-sell and upsell offers.
Prompt and helpful customer service.
Seamless integration with Shopify stores.
Effective at increasing average order value and conversion rates.
Professional and dedicated support team, available to assist with setup and customization.

Common Concerns

Billing issues, particularly with unexpected charges.
Occasional slow resolution of specific technical problems.
Requests for further optimization of mobile widgets.
Desire for more out-of-the-box integration with Shopify's newest features.
Lack of clarity regarding app's free order limitations.

Final Thoughts

The "UFE Cross Sell & Upsell Bundle" is a highly valuable tool for Shopify merchants aiming to boost sales through effective cross-selling and upselling. It combines a user-friendly setup with extensive customization capabilities, making it a preferred choice for many. While most feedback is positive, addressing the noted concerns could further enhance customer satisfaction and widen its appeal.

Birkii

Oct 01, 2024 on Shopify

Useless customer care that doesn't help you, they charged me more money for no reason and will do everything not to give it back to you, highly discouraged from this point of view

Baby Carriers Rental SG - Consultancy, Rental, Sales

Aug 14, 2024 on Shopify

We rarely give a one star review. However, we are really not encouraging others to use this app because the free 50 orders a month is NOT referring to orders that were triggered with the sales bundle that were activated within the app. Orders in our store that is NOT related to UFE prompts / funnel are also orders that they claim it their own to accumulate more than 50 orders so that they can earn from us, consumers. This itself is very disturbing to SMEs because it is definitely reasonable to charge us per eyeball for activated prompts/ funnel but not for those orders in store that are NOT even using their app to facilitate upsell. Any random order are also placed into the count and we felt it was absolutely unfair for us. When we came to read up reviews, we believed some merchants also had the same views as us and I totally agree with their unpleasant feedbacks. One thing however, that worth the one star is their replies were of reasonable speed and that is the only one thing we think can praise them for. Hope they really do a proper revamp on their business model to not accumulate more negative feedbacks =(

Lumiovo

Jul 15, 2024 on Shopify

Support is answering fast however i had to write with them for 1-2 weeks and the things are still not fixed. Nothing is working properly. The widgets are not even mobile optimized by default and i had to repeat myself 100 times. Just take another app.