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Customer reviews: UPS Shipping (Official)

Reviews (109)

Overall rating
4.7

What Merchants Think

The "UPS Shipping (Official)" app has received mixed feedback from merchants, with a significant number of users praising its integration capabilities and efficient customer support, particularly spotlighting individuals like Ruben for their exemplary service. However, a portion of users have also expressed dissatisfaction with certain functionalities and limitations, especially concerning cost discrepancies and technical issues. Despite this, the app is generally regarded as user-friendly and valuable for managing shipping logistics.

Key Strengths

  • Seamless integration with Shopify, making order management more efficient.
  • Outstanding customer support, noted for quick and helpful responses.
  • User-friendly dashboard and setup process.
  • Customizable settings to accommodate various packaging needs and shipping methods.
  • Implementation of user-requested features and enhancements.
  • Automated notifications providing tracking updates to merchants and customers.

Common Concerns

  • Higher perceived cost for shipping labels compared to alternatives.
  • Issues with synchronization and connectivity with Shopify.
  • Occasional difficulties with label printing and order fulfillment process.
  • Concerns about the app not supporting certain UPS services.
  • Problems reported by businesses involved in international shipping or using IOSS.
  • Confusion about the app being an official UPS app due to some limitations.

Final Thoughts

The "UPS Shipping (Official)" app is highly regarded for its strong customer support and ability to integrate well with Shopify. While it excels in providing a streamlined user experience and is beneficial for efficient shipping management, some users face challenges related to costs and technical aspects. Nevertheless, it remains a valuable tool for many businesses, especially those that prioritize reliable customer service and integration features.

Air Voel

May 07, 2024  on Shopify

The app is very streamlined and saves our business a lot of time with processing orders and the support staff is very helpful, Ruben Miller especially. I would definitely consider this app if you end up feeling stuck in shipping processes.

RARE PRINTS AND POSTERS

Apr 18, 2024  on Shopify

The customer service on this app is ten times better than what I was getting with Shopify. Thank you Ruben and team!! I absolutely love your level of service. Cheers ;)

Urban AIP

Apr 15, 2024  on Shopify

Quick response and Ruben Miller fixed the issue swiftly! Very grateful. Thank you!

Pacifique Sud

Apr 09, 2024  on Shopify

TOP! So easy to work.

Adria Store

Apr 09, 2024  on Shopify

Good app, supper fast support!

GoldUnion

Apr 03, 2024  on Shopify

This app is fantastic! It has all the features we wanted and is simple to use. Support is very responsive.

Orbsoul

Apr 01, 2024  on Shopify

awesome

Spares PLC

Mar 21, 2024  on Shopify

El soporte funciona Muy bien y responden bastante rápido

Cravo do Sul

Mar 21, 2024  on Shopify

Great App, and great Support Team. It might look a bit a segue at first, but with a little Time and the helpful Tips of the Support Team, everything works flawless.

Unbun Foods

Mar 14, 2024  on Shopify

First of all, they did a one on one meeting with me to get everything setup and working flawlessly. Secondly, it didn't cost anything nor did I need to upgrade my Shopify plan. I am using a basic legacy plan and it still works. You don't need Premium Shopify, you don't need a paid app. This works and all of my negotiated rates are in there. Amazing service by the App team developers here.

Supermarket Brazil

Mar 12, 2024  on Shopify

Fast customer support. The app is simple but works great. We use it in orders that require to be divided into more than 1 box/label.

GNkitchenandbath

Feb 16, 2024  on Shopify

This app is easy to install. It works very well and syncs with our orders without any issues. Connects with our UPS account flawlessly. I would like to see a couple of updates to this app however. 1. Partial order fulfillments 2.Remove instructions from printing on the label Otherwise, this is a great app!

Pacific Adventure Works

Feb 01, 2024  on Shopify

I'm not sure I've ever left a review for anything for, but this app and the team that supports it deserves one! Its easy to setup, easy to use, and it works. I had a few missing features- printing labels from the app, and scheduling a pickup- and Ruben got back to me very quicky (1hr or less) to fix my issues and set us up for a successful product launch day. Thanks! I'll continue to use!

Cubavisa.net

Feb 01, 2024  on Shopify

This app works awesome, and saves us a lot of time. App connects quickly to Shopify, you can work with rules so that the correct UPS service is connected to the different shipping methods in your store. Automatically puts the orders on fullfilled after the label is printed, tracking right in the Shopify orders dashboard. We had one issue that we could not print from the dashboard directly to our label printer, but one ticket and maybe 1 hour later that was added to our account, and we can now print the labels directly from the dashboard. Super easy and very happy with this!

reinh.art™

Jan 29, 2024  on Shopify

This app works really fast and made our everyday life much easier :) The support is also very quick in answering our questions. Thank you very much :)

Die Gasfachfrau GmbH

Jan 25, 2024  on Shopify

Just quick and easy help! :)

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