Reviews: UPS Shipping (Official)

Customer reviews: UPS Shipping (Official)

Reviews (111)

Overall rating

4.7

5

47
4
3

3
2

2
1

3

What Merchants Think

The "UPS Shipping (Official)" app has received mixed feedback from merchants, with a significant number of users praising its integration capabilities and efficient customer support, particularly spotlighting individuals like Ruben for their exemplary service. However, a portion of users have also expressed dissatisfaction with certain functionalities and limitations, especially concerning cost discrepancies and technical issues. Despite this, the app is generally regarded as user-friendly and valuable for managing shipping logistics.

Key Strengths

Seamless integration with Shopify, making order management more efficient.
Outstanding customer support, noted for quick and helpful responses.
User-friendly dashboard and setup process.
Customizable settings to accommodate various packaging needs and shipping methods.
Implementation of user-requested features and enhancements.
Automated notifications providing tracking updates to merchants and customers.

Common Concerns

Higher perceived cost for shipping labels compared to alternatives.
Issues with synchronization and connectivity with Shopify.
Occasional difficulties with label printing and order fulfillment process.
Concerns about the app not supporting certain UPS services.
Problems reported by businesses involved in international shipping or using IOSS.
Confusion about the app being an official UPS app due to some limitations.

Final Thoughts

The "UPS Shipping (Official)" app is highly regarded for its strong customer support and ability to integrate well with Shopify. While it excels in providing a streamlined user experience and is beneficial for efficient shipping management, some users face challenges related to costs and technical aspects. Nevertheless, it remains a valuable tool for many businesses, especially those that prioritize reliable customer service and integration features.

Ayushakti EU

Dec 04, 2024 on Shopify

I had issue printing the ZPL format labels, I setup a call with the support team, they gave a solution and within 15 minutes I was able to print labels. Thank you.

GameOn.eu

Dec 03, 2024 on Shopify

The app works great and is pretty easy to use! Also the 2 times i needed help, i got my issues resolved quick! No joke here, they really care about their users!

Volta Mobiles

Dec 02, 2024 on Shopify

We are just starting to use the UPS Dashboard app with Shopify. The customer support is fast and efficient, and also very kind - we have been assisted by Ruben. All our initial doubts have been resolved. The system is very practical and it saves us a lot of time in creating shipping labels and also following up on incidences with the delivery.

Teddy and Wool

Nov 25, 2024 on Shopify

App works great! Support is fast. I had a few suggestions for improvement, and they've added it to roadmap. Keep up the good work! :)

Chesapeake Crab Connection

Nov 21, 2024 on Shopify

fantastic support

Cycling Sina Shop

Nov 11, 2024 on Shopify

Had an issue with importing orders from Shopify, got a quick help from the UPS team and everything was running smoothly shortly after.

DAWL Diet Co.

Oct 12, 2024 on Shopify

WE HAD AN ISSUE WITH NOT BEING ABLE TO CONNECT WITH OUR UPS DASHBORAD THROUGH OUR SHOPIFY APP. BUT WITH A LITTLE HELP FROM THE SUPPORT TEAM WE GOT IT FIXED AND ALL BACK RUNNING SMOOTHLY. THANKS FOR YOUR GREAT SUPPORT

Hadean Press

Sep 19, 2024 on Shopify

I've not been using the app very long, but so far I've had a good experience with it and customer support was extremely helpful in resolving the one issue I had.

Fishem

Sep 03, 2024 on Shopify

Great support, helped me responsively with an account issue

Cocorrina

Aug 24, 2024 on Shopify

Edge Only

Jul 18, 2024 on Shopify

Its been really easy to install and operate. The customer service are very responsive. Very happy so far

Air Voel

May 07, 2024 on Shopify

The app is very streamlined and saves our business a lot of time with processing orders and the support staff is very helpful, Ruben Miller especially. I would definitely consider this app if you end up feeling stuck in shipping processes.

RARE PRINTS AND POSTERS

Apr 18, 2024 on Shopify

The customer service on this app is ten times better than what I was getting with Shopify. Thank you Ruben and team!! I absolutely love your level of service. Cheers ;)

Urban AIP

Apr 15, 2024 on Shopify

Quick response and Ruben Miller fixed the issue swiftly! Very grateful. Thank you!

Pacifique Sud

Apr 09, 2024 on Shopify

TOP! So easy to work.

Adria Store

Apr 09, 2024 on Shopify

Good app, supper fast support!

GoldUnion

Apr 03, 2024 on Shopify

This app is fantastic! It has all the features we wanted and is simple to use. Support is very responsive.

Orbsoul

Apr 01, 2024 on Shopify

awesome

Spares PLC

Mar 21, 2024 on Shopify

El soporte funciona Muy bien y responden bastante rápido

Cravo do Sul

Mar 21, 2024 on Shopify

Great App, and great Support Team. It might look a bit a segue at first, but with a little Time and the helpful Tips of the Support Team, everything works flawless.