Had a great experience with the IT team, always on hand and very prompt with support during our initial set up/plug in stages. Shout out to Ruben for putting up with me :)

UPS customer support, especially Ruben, has been absolutely incredible and extremely helpful. The support team has been very responsive, providing feedback quickly and consistently going the extra mile. Honestly, it’s some of the best and most helpful support I’ve received! This level of support makes it easy to remain confident in the app’s functionality and to continue using the UPS dashboard. We are very grateful for all the assistance.

The support I received was above and beyond my expectations, especially with Rueben. I needed to update web pages with UPS and effected my UPS app in Shopify and my customers were unable to place orders. Reaching out for support and he (Rueben) was there to offer assistance and most instances, corrected the issues. I would highly recommend!!!!

Highly recommend. Excellent customer service.

Realmente son 4 estrellas pero la llamada de soporte que puedes pedir la verdad que fue de lujo. Son muy rápidos con cualquier duda tb por email Diría que es una aplicación con una pequeña barrera de entrada pero definitivamente es 1000% mejor que usar UPS.com Las reglas que puedes poner son la clave y le voy a dar más caña a eso para sistematizarlo todo aun más. Faltan cosillas como que te seleccione por defecto el envío más barato pero al parecer los van a ir metiendo. Muy recomendable.

This app is fully linked to Shopify and save us a lot of time + This app is very easy to set up and use + The support by Ruben is first class : Very fast reply + Accurate solution + always an email to check the solution

We have been using the UPS Shipping Dashboard for a little over 2 years now and have had ZERO issues when it comes to managing and creating labels for our shipments. The automatic shipping details make every order quick and concise, alongside the automatic fulfillment. Any questions we did have for customer service were answered promptly, and with clear, easy-to-follow directions. I would highly suggest to use the app for any and all UPS shipments through Shopify!

Fantastic customer support! I have never gotten responses so fast from customer service and they resolve issues just as quickly. No complaints - keep up the great work UPS Shipping Team!

The support I received has been good - we had many questions when changing from another Courier service as the setup is different. Every question I asked got answered. The app is quite good, it does have some limitations, but does what we currently need it to do.

Works reliably and saves us tons of time daily. Thank you!

Easy to use and easy to install. The customer support is very quick and helpful.

Great support, app works well!

great app!

Easy to use and very quick support when we needed some help with setup.

The UPS Shipping Dashboard plugin has been a reliable tool for managing my shipping needs. The dashboard is intuitive and provides all the essential features to streamline order fulfillment. The customer support team, particularly Ruben, has been exceptional. They resolved my issue quickly and ensured everything was running smoothly within a short timeframe. Their professionalism and efficiency truly stand out. Highly recommend this plugin for anyone looking for a seamless integration with Shopify and top-notch customer service!

Great support. Had some questions/issues with the app but the support was great and very fast. Haven't used the app yet as the site in stil in developing but for sure will use it soon. For now 5 Star!

Great app, works like a charm. Customer Service is outstanding, I reached out in during the weekend and they responded right away, even during the late hours. Def recommend!

For the past five years, we had been using the ShippyPro application for generating our shipping labels. We decided to try UPS's native application, and we couldn't be more satisfied. The app is user-friendly, seamlessly integrated with Shopify, and easily customizable to fit our needs. We requested an additional feature (package weight transfer), and it was implemented within 48 hours. Whenever we needed assistance, Ruben responded immediately, guiding us step by step and ensuring our issue was resolved before letting go. Congratulations to the team!

Great support to set up the app, and easy to use. We had set up the app integration ourselves and wanted to check if we'd done everything correctly. This was easily organised with UPS and helped us avoid making some rookie mistakes in future. What we really appreciate is that this app has been developed by UPS and not by a third party. We have a lot of different products with different weights and sizes and therefore use a range of different packaging boxes. This is easily set up in the settings, on top of the standard UPS Express boxes. These settings make processing a lot quicker than what we were used to. Collection of parcels is easily organised through the Pick-Up function and commercial invoices for international shipping are printed 3-fold by default, as required by US and non-EU European countries. Automated notifications keep our customers and ourselves informed regarding track and trace and delivery, which is a great service. All in all, very happy with this app. And support is readily available for troubleshooting.