Unicall.ai

Name: Unicall.ai Introduction Video
Uploaded: 2025-04-29T21:18:04Z
Duration: 1 min 33 s
Description: "24/7 AI voice support for e-commerce: efficient, reliable customer service."

Unicall.ai

Develop by Shopify

$19-$299

/ Month

3 Days Free Trial

"24/7 AI voice support for e-commerce: efficient, reliable customer service."

24/7 support

Order status updates

Ai voice agents

Instant dedicated number

Shipping and delivery tracking

Returns assistance

Discount code assistance

Payment issue resolution

Seamless escalation

About Unicall.ai

Launched Apr 16, 2025

Built by Shopify

Address

51 Monash Street, Sunshine, VIC, 3020, AU

Website Support Portal Privacy policy Tutorial FAQ Document

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(31 Reviews)

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Introduction Video

Description

Unicall: AI-powered customer support agents that handle your calls 24/7.

With Unicall.ai, instantly get a dedicated phone number and smart voice agents trained specifically for e-commerce support. Our AI agents answer your customer calls 24/7, resolve common inquiries — including order status, shipping updates, delivery tracking, returns, discount codes, and payment issues — and seamlessly escalate complex cases when needed. Deliver human-like, branded voice support that enhances customer experience, builds trust, and saves you time.

Instantly get a US phone number with AI-powered 24/7 customer support
Real-time order status updates directly synced from your Shopify store
Automated, instant shipping updates and delivery tracking for customers
Assist your customers with returns, refunds, and related requests
Provide smooth support for discounts, coupons, and payment-related questions

Pros

24/7 availability offers continuous support without the need for additional staff.
AI voice agents provide natural, human-like interactions that enhance customer experience.
Seamless integration with Shopify enables real-time order status updates, improving customer satisfaction.
Automates resolution of common queries related to orders, shipping, and returns, saving time and resources.
Dedicated phone number adds a professional touch and facilitates direct customer communication.

Cons

Complex cases may still require human intervention, which can lead to potential delays.
Dependence on AI may not suit all businesses, particularly those requiring personalized service.

Top Helpful Reviews

Physio Flex Pro

Jul 08, 2025 on Shopify

Gave it quick test and very quickly realized it is woefully under developed and lacks very simple modifications that most stores will need.

SCONTAMII

Apr 18, 2025 on Shopify

Unicall was easy to set up and worked right out of the box. The AI voice agents sound really natural and handle customer questions like order status, shipping, and returns without any manual input from us. I love that it syncs directly with our Shopify store, so customers get real-time answers without waiting. It’s a great way to offer 24/7 phone support without hiring extra staff. Super helpful for improving customer experience while saving us time!