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Customer reviews: TxtCart: SMS Marketing & AI

Develop by TxtCart

Reviews (223)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

ThrowBakk Clothing

Oct 01, 2024  on Shopify

Other companies require you to have a high level of marketing and tech knowledge to get their SMS marketing platform to work. TxtCart Just works! setting up my first campaign was a breeze and I have not looked back ever sense.

Reliable Fleet Service

Sep 19, 2024  on Shopify

10/10 Customer Service! The App Didn't work out for me & my needs, So I un installed it, However I was charged for a subscription before I un-Installed the app, I have Txt Cart a quick call, and they were fast to issue a refund. Fantastic Customer Service. The app just didn't end up working out for me.

The Perfect Gizmo

Sep 14, 2024  on Shopify

Wonderful service. They not only assisted me with set up and are extremely quailifed and friendly. Totally recommend!

Veldoro

Sep 10, 2024  on Shopify

Good

Affinada

Sep 08, 2024  on Shopify

I got an accidental charge on my account and they answered all my concerns as well as gave me a refund. The amazing customer service really showed when they informed me about a startup plan I wasn't aware of. So Flexible, so smooth, 100% recommend!

The Living Factor

Sep 05, 2024  on Shopify

fast customer service

US Custom Shirt

Sep 03, 2024  on Shopify

Their customer service is great and they helped me with everything, sales will increase and I will be happy!!!! :)

ChordPrints

Sep 02, 2024  on Shopify

good customer service

SonaBay

Aug 24, 2024  on Shopify

Customer Service was helpful and fast. would recommend

ShopCorvello

Aug 23, 2024  on Shopify

Attentive Customer Service!

Snatchella™

Aug 21, 2024  on Shopify

Great support teamWish their app was still "free + usage" but they changed it and it wasn't brought up to me :( so i got charged 3x...but never the less the support team was there to help when i needed them to resolve so good service for sure like probably the best i've encountered on shopify thanks guys will continue to use app in like 3-4 months.. hope the price drops a little though cause that would've had me keep it. Like one app i have is charging $7.99 + Usage and i haven't deleted even when i don't use them and thus far i've ended up paying them hundreds in subscription and then thousands for usage when i do use them..but anything over $10/mo i pretty much delete or find different new comer app.

Gleamova

Aug 21, 2024  on Shopify

Excellent attention, timely responses. The best SMS recovery app I have used.

Hydro Power

Aug 14, 2024  on Shopify

Kyle was very prompt to our first on boarding call and it's way better talking and working with a person that knows english than the latter. I've personally seen a lot of great results with TxtCart and can't wait to see how they can make my brand Crush!

Evercrest

Aug 13, 2024  on Shopify

Simply Inked

Aug 08, 2024  on Shopify

Incredibly easy to set up and get started. It does exactly what I needed and I started seeing results instantly. My SMS engagement went up and so did the sales from 2-way conversations. love it! Recommend to all shopify users if you want to boost engagement and revenue.

Gamenetics

Aug 05, 2024  on Shopify

TxtCart has been incredible for us. Within the first 45 days we've been able to add an additional $8,500 in revenue to our bottom line with only a small list of SMS subscribers. Was skeptical to try them out, but have been impressed by functionality and the ease of use. Honestly like a money printer for us and looking forward to seeing how the rest of the year plays out! Definitely recommend.

Valenci.

Aug 03, 2024  on Shopify

So far so good, just installed the app and super easy to setup, just install it, give them access to your store and wait for toll free number and they will start sending out recovery messages for you.

OKOHOKO

Jul 26, 2024  on Shopify

Really love this apps. Many things availabe in this apps. And customer support awesome

Unplugged Project

Jul 24, 2024  on Shopify

The support staff are intelligent and exceptional. I needed some help with something and effortlessly got it sorted out. 3 quick emails later and my issue was resolved. No lengthy back and fourths.

CurvCentral

Jul 23, 2024  on Shopify

Great service, essential for you business because it's really under the radar. 110% recommend this app and shout out to Sara for the quick and easy support when I needed it

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