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Customer reviews: TxtCart: SMS Marketing & AI

Develop by TxtCart

Reviews (272)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

MetalPlex

Jul 10, 2024  on Shopify

TxtCart: SMS Cart Recovery has significantly reduced improved our cart abandonment rates and boosted our sales with its seamless integration and effective, personalized SMS messages. The platform is user-friendly, offers great customization, and provides insightful analytics, making it a must-have for any eCommerce business.

Rehan Store

Jun 30, 2024  on Shopify

This app seamlessly integrates with Shopify, making it incredibly easy to set up and start seeing results right away. What I love most about TxtCart is its powerful combination of AI-driven technology and human-like conversational SMS notifications. It feels like having a dedicated sales team sending personalized messages that actually resonate with customers. The AI adapts to customer behavior, ensuring every interaction feels natural and timely. The ability to comply with SMS regulations and access real-time analytics directly from the dashboard is a huge plus. I highly recommend giving TxtCart a try.

Mileiva

Apr 19, 2024  on Shopify

Schnelle und einfache Installation, der Kundensupport ist sofort für Hilfe verfügbar.

My Store

Apr 19, 2024  on Shopify

EngravedMe

Apr 17, 2024  on Shopify

Very good customer service, highly recommend this app.

Astrallure

Apr 16, 2024  on Shopify

Excellent app to recover lossing sales.

ShopArvenzo

Apr 08, 2024  on Shopify

very quick and efficient.

Emporiya

Apr 03, 2024  on Shopify

very reliable it will help your business scale way faster and the customer support is very fast great app

fitpick

Apr 02, 2024  on Shopify

Kaytique

Apr 02, 2024  on Shopify

Had an issue getting setup, and their support team took care of everything super quickly. Very friendly and helpful. Excited to see how much revenue lift the live agents/ai can generate for our small business with SMS. I've tried other sms platforms and TxtCart is by far the best one I have used thus far.

AndySkinlux

Mar 21, 2024  on Shopify

she was really helpful

Flawless

Mar 19, 2024  on Shopify

I love TxtCart!!! It's an amazing app to use and I recover 30% more sales!!

Carthan

Mar 19, 2024  on Shopify

Customer support are very good and professional. Amazing app! LOVE THIS APP!!

Ponyjet

Mar 18, 2024  on Shopify

Rachel and Kyle are a great help. Great customer support. Awesome tech and looking forward to the 3.0!

Roody ITech L.L.C™

Mar 16, 2024  on Shopify

Sara at TXTCart has been incredibly helpful and knowledgeable in assisting me with my inquiries. Her professionalism and dedication to customer service are commendable. She went above and beyond to ensure that all my questions were answered promptly and thoroughly. I greatly appreciate her assistance and would highly recommend her to anyone in need of exceptional customer support. Thank you, Sara, for your outstanding service

MLURY

Mar 16, 2024  on Shopify

The app works really well, and the customer support is very helpful and kind! I highly recommend this app!

BlazeWizz

Feb 29, 2024  on Shopify

Great experience, one of your team member's helped me a lot right now. Her name is Sara and l give her lots of thanks for helping me with troubles.

T'ea Moss Gel

Jan 22, 2024  on Shopify

This was a feature that I was not using as often as I thought I would and due to that I decided to cancel my membership. There was a bit of confusion in the process yet once I as able to get Kyle on line the process turned super easy after that. He listen to my concern and solve it within less than 10 minutes and supplied a credit for once I'm ready to return. Much Appreciated !

Dialed In Details

Jan 22, 2024  on Shopify

As a new business owner just starting out on Shopify, SMS cart recovery is a no-brainer, zero risk with unlimited upside. The free version of TxtCart provides the perfect solution. As my business grows I can't wait to implement SMS and MMS campaigns to drive more sales.

glareo

Jan 02, 2024  on Shopify

Was confused about the different plans but I talked to Sara on the customer support team and she was super nice and helped me with all the issues I was having. Highly recommend using this app and contacting their support team with any problems!

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