Reviews: TxtCart: SMS Marketing & AI

Customer reviews: TxtCart: SMS Marketing & AI

Reviews (223)

Overall rating

4.9

5

208
4

8
3

1
2
1

6

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

Effective cart recovery, boosting sales and conversions.
Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
Easy setup and user-friendly interface.
High ROI and positive impact on business revenue.
Increases customer engagement with personalized SMS conversations.

Common Concerns

Issues with billing transparency and unexpected charges.
Complaints regarding high commission rates on sales and attribution tactics.
Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

Giggles And Grab

Nov 28, 2024 on Shopify

Good morning. The rep Juan was very helpful and knowledgeable with my situation and took care of it for me. You don't normally have help like this. Agian thank you Juan.

SpideyJunky

Nov 28, 2024 on Shopify

Great experience

Official.movement

Nov 27, 2024 on Shopify

Yana K

Nov 26, 2024 on Shopify

Easy to use and good customer service

ArabCollective

Nov 26, 2024 on Shopify

Love the app! Great customer service and helps so well with recovering carts

Auralia's

Nov 26, 2024 on Shopify

amazing customer experience, really fast replies and a very kind man who was very helpful. top top quality

GLOAR

Nov 26, 2024 on Shopify

Good app, we had billing issues but Juan helped us solve it within minutes.

THE TRNDZ

Nov 26, 2024 on Shopify

A must have if you want to automate and see some good ROI

Veldora™

Nov 26, 2024 on Shopify

Support is 10/10, Rohuul solved my problem instantly, and their attention was 10/10! Other apps should learn from this app on how to set up a proper customer service team!

MetalShines

Nov 25, 2024 on Shopify

I just love this app so much! Just install and it prints money. Thank you!

Carholics

Nov 24, 2024 on Shopify

This cart abandonment app has been a game-changer for recovering lost sales! The automated messages are effective yet non-intrusive, helping us re-engage customers (and they do answer to the texts!!) and boost our conversion rates. It's easy to set up and delivers results quickly. We highly recommend!

Yourluxurypets.Store

Nov 24, 2024 on Shopify

DOSECLOTHING

Nov 24, 2024 on Shopify

Great customer service! Roohul was prompt and helpful!

Golden Hour

Nov 23, 2024 on Shopify

These stars are for their customer service. Rachel did amazing with attending to my issue and resolving it. Her responses were prompt and her help was amazing and greatly appreciated.

Giorgio Cookie Co

Nov 19, 2024 on Shopify

Roohul quickly resolved my issue and was patient with my numerous questions :)

Mias Vanity

Nov 18, 2024 on Shopify

Amazing service and appreciate the extra effort Juan put in to looking over things for me

belleza

Nov 17, 2024 on Shopify

"Super helpful support team, took care of my issues right away and even helped setup our first BFCM campaign which is very exciting. Highly recommend!"

Lumixora

Nov 15, 2024 on Shopify

The app itself works great! They provide intimate conversations with your customers with their AI tools in any way to recover your sales. The support is very friendly and has helped me to unsubscribe my plan, because I haven't been able to use it. But I will definitely come back to this platform at a higher scale.

coBIO™

Nov 15, 2024 on Shopify

I've been using txtcart on my store for the last few months, and honestly I'm very happy! It has been a game changer in terms of converting those customers that have abandoned cart. The set up is super easy, and their customer support team is responsive and helpful (even on the weekends). I highly recommend!

PupSocks

Nov 14, 2024 on Shopify

Amazing tool to help us recover lost revenue