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Customer reviews: TxtCart: SMS Marketing & AI

Develop by TxtCart

Reviews (272)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

SonaBay

Aug 24, 2024  on Shopify

Customer Service was helpful and fast. would recommend

ShopCorvello

Aug 23, 2024  on Shopify

Attentive Customer Service!

Snatchella™

Aug 21, 2024  on Shopify

Great support teamWish their app was still "free + usage" but they changed it and it wasn't brought up to me :( so i got charged 3x...but never the less the support team was there to help when i needed them to resolve so good service for sure like probably the best i've encountered on shopify thanks guys will continue to use app in like 3-4 months.. hope the price drops a little though cause that would've had me keep it. Like one app i have is charging $7.99 + Usage and i haven't deleted even when i don't use them and thus far i've ended up paying them hundreds in subscription and then thousands for usage when i do use them..but anything over $10/mo i pretty much delete or find different new comer app.

Gleamova

Aug 21, 2024  on Shopify

Excellent attention, timely responses. The best SMS recovery app I have used.

Hydro Power

Aug 14, 2024  on Shopify

Kyle was very prompt to our first on boarding call and it's way better talking and working with a person that knows english than the latter. I've personally seen a lot of great results with TxtCart and can't wait to see how they can make my brand Crush!

Evercrest

Aug 13, 2024  on Shopify

Simply Inked

Aug 08, 2024  on Shopify

Incredibly easy to set up and get started. It does exactly what I needed and I started seeing results instantly. My SMS engagement went up and so did the sales from 2-way conversations. love it! Recommend to all shopify users if you want to boost engagement and revenue.

Gamenetics

Aug 05, 2024  on Shopify

TxtCart has been incredible for us. Within the first 45 days we've been able to add an additional $8,500 in revenue to our bottom line with only a small list of SMS subscribers. Was skeptical to try them out, but have been impressed by functionality and the ease of use. Honestly like a money printer for us and looking forward to seeing how the rest of the year plays out! Definitely recommend.

Valenci.

Aug 03, 2024  on Shopify

So far so good, just installed the app and super easy to setup, just install it, give them access to your store and wait for toll free number and they will start sending out recovery messages for you.

OKOHOKO

Jul 26, 2024  on Shopify

Really love this apps. Many things availabe in this apps. And customer support awesome

Unplugged Project

Jul 24, 2024  on Shopify

The support staff are intelligent and exceptional. I needed some help with something and effortlessly got it sorted out. 3 quick emails later and my issue was resolved. No lengthy back and fourths.

CurvCentral

Jul 23, 2024  on Shopify

Great service, essential for you business because it's really under the radar. 110% recommend this app and shout out to Sara for the quick and easy support when I needed it

Cool Gear Pro

Jul 22, 2024  on Shopify

Recently installed the app. There are a few setup steps (with great instructions) and the rest is automated. Tested out an abandoned cart and got the text a short time later. Very cool process and looking forward to seeing it in action!

Pet Engraved

Jul 17, 2024  on Shopify

great service

Novara

Jul 16, 2024  on Shopify

good app, responsive team, thanks

JustCherished

Jul 16, 2024  on Shopify

Quick Response and very helpful

1THRIVE

Jul 15, 2024  on Shopify

This app works effortlessly with Shopify, and helped recover abandon carts. It's like having a dedicated sales team sending personalized messages.

Velorio

Jul 15, 2024  on Shopify

Great and super fast customer service!

HAUTE HOME LA

Jul 14, 2024  on Shopify

This product does exactly what I needed - conversational SMS to help close sales for our business. We sell high ticket products at it's really great to have a more direct way to speak with our customers as they shop. We've generated some great closed sales with this.

Snixxi

Jul 11, 2024  on Shopify

great support team

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