Reviews: TxtCart: SMS Marketing & AI

Customer reviews: TxtCart AI: SMS Marketing

Reviews (299)

Overall rating

4.8

5

351
4

14
3

1
2
1

9

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

Effective cart recovery, boosting sales and conversions.
Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
Easy setup and user-friendly interface.
High ROI and positive impact on business revenue.
Increases customer engagement with personalized SMS conversations.

Common Concerns

Issues with billing transparency and unexpected charges.
Complaints regarding high commission rates on sales and attribution tactics.
Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

Belarae

Aug 01, 2025 on Shopify

solid customer support

Bella's Attic Boutique

Aug 01, 2025 on Shopify

Customer support is top tier. I ran into some minor set up hiccups but Ehsan walked me through it so easily. I already know I made the right choice in selecting TxtCart app for my sms marketing. ~BAB Spoke to Sam the last couple of times and she has been nothing but amazing with the level of support and assistance that she has provided. Great company.

Its Cassidy Bybee

Jul 31, 2025 on Shopify

Great customer support for setup

Paramedic Flash

Jul 28, 2025 on Shopify

Derm

Jul 28, 2025 on Shopify

Amazing app, really recommended. Support team always available and helpful

Bill's Premium Olive Oil

Jul 24, 2025 on Shopify

Alma was great!

Luxesmith - Handcrafted Jewellery

Jul 19, 2025 on Shopify

Ehsan was super helpful in getting us setup. Would highly recommend to any business looking to recover abandoned carts.

Alvesta

Jul 19, 2025 on Shopify

Great Customer Service! Very Helpful !

My Wonderful Walls

Jul 16, 2025 on Shopify

Absolutely amazing customer service! They got me set up liquidy split. With a 10x guarantee on ROI how can you lose? Looking forward to some amazing results.

For Hair Products

Jul 16, 2025 on Shopify

Great Experience, great customer support

Paddie Nails

Jul 16, 2025 on Shopify

Amazing experience! Alma has been a goldmine in helping setting everything up

IIRA

Jul 15, 2025 on Shopify

ingredia

Jul 15, 2025 on Shopify

Txt cart has always been our go to app with every store!

Up Dog Shop

Jul 15, 2025 on Shopify

Very helpful and fast response.

Ethernita

Jul 14, 2025 on Shopify

Amazing app, and fantastic customer service above all - definitely recommend!

AuroraProjector

Jul 12, 2025 on Shopify

Drip & Moss

Jul 12, 2025 on Shopify

Ehsan was very helpful with questions I had about the process. And I’ve been in love with using there services. I’ve noticed a 18% increase in return customer rate with my business and I highly recommend their services to everyone.

Bella's Attic Boutique

Jul 11, 2025 on Shopify

Customer support is top tier. I ran into some minor set up hiccups but Ehsan walked me through it so easily. I already know I made the right choice in selecting TxtCart app for my sms marketing. ~BAB

ShopCorvia

Jul 10, 2025 on Shopify

Good ROI! Increases my sales!

Grunk Dolfer

Jul 09, 2025 on Shopify

great customer service and VERY easy set up!