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Customer reviews: TxtCart: SMS Marketing & AI

Develop by TxtCart
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Reviews (223)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

Unbloo

Dec 26, 2024  on Shopify

Rachel was very helpful and helped reduce my campaign SMS cost from 3k to $500, appreciate her cooperation!

Volumane

Dec 19, 2024  on Shopify

Juan is the man, he is amazing and helped with everything. Best live support that Ive had from a shopify app in a long time.

Aurlux

Dec 18, 2024  on Shopify

Unbloo

Dec 17, 2024  on Shopify

Roohul was very helpful and answered all my questions in a timely manner!

Wick of Hope

Dec 16, 2024  on Shopify

Support team is kind and helpful. Would recommend.

Haute

Dec 16, 2024  on Shopify

One of the best sms apps out there, I have over a 20 roas with my sms campaigns. They also have a boat load of new features releasing like sms support using ai, sms flows. Overall this app is excellent and I can’t wait until all the features are released!

Chic Shirt Shop

Dec 12, 2024  on Shopify

MystifyOfficial

Dec 11, 2024  on Shopify

No No Worry

Dec 10, 2024  on Shopify

Very kind and professional

Shop Lunora

Dec 09, 2024  on Shopify

Customer Service was very good and helped me resubmit my toll free number and reset my cart recovery. Highly satisfied! Juan and Rachel were awesome customer service agents.

car-artistry

Dec 08, 2024  on Shopify

Good Customer Service. Quick and ready to help!

GadgetTech

Dec 06, 2024  on Shopify

wildharvest

Dec 03, 2024  on Shopify

Looma

Dec 02, 2024  on Shopify

Christmas

Dec 02, 2024  on Shopify

They take care of you in great detail, it's very nice and useful.

Verenzia

Dec 02, 2024  on Shopify

They are super responsive, knowledgeable, and always go above and beyond to help with any issues or questions. Using this app has been such a smooth experience, thanks to their incredible support. Highly recommend!

Purrfect Beam

Dec 02, 2024  on Shopify

BEST SUPPORT TEAM EVER, they solved all my issues, gave me good discounts, actually cared abt helping me, useful product, useful service, 10/10

CBD Living

Dec 01, 2024  on Shopify

TXTCART is an amazing tool for Shopify! It’s super easy to use and makes staying connected with customers a breeze. Huge shoutout to Juan and Rachel for their exceptional support—they were incredibly helpful in getting our account set up and running live in no time. Highly recommend!

KG Beauty Co.

Nov 30, 2024  on Shopify

The app works really well with my store and has helped me earn lost revenue.

MaxPureCases

Nov 28, 2024  on Shopify

Great app, lovely support!

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