Reviews: TxtCart: SMS Marketing & AI

Name: TxtCart AI: SMS Marketing
Brand: Shopify
SKU: shopify-txtcart-plus-app-by-shopify
Rating: 4.8 (299 reviews)

Customer reviews: TxtCart AI: SMS Marketing

Develop by Shopify

Reviews (299)

Overall rating

4.8

5

351
4

14
3

1
2
1

9

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

Effective cart recovery, boosting sales and conversions.
Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
Easy setup and user-friendly interface.
High ROI and positive impact on business revenue.
Increases customer engagement with personalized SMS conversations.

Common Concerns

Issues with billing transparency and unexpected charges.
Complaints regarding high commission rates on sales and attribution tactics.
Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

CulinaryWellBeing

Sep 06, 2025 on Shopify

The best app for SMS marketing offers comprehensive customer service. I highly recommend it.

Divinely Feminine

Sep 04, 2025 on Shopify

Amazing app!

Inaury

Sep 03, 2025 on Shopify

Can't review the app yet but the customer service has been great

Aeva

Sep 03, 2025 on Shopify

Silkx Co.

Sep 01, 2025 on Shopify

love it thus far juan is amazingly helpful at getting things set up

Kimo's Surf Hut

Aug 29, 2025 on Shopify

Roohul is AWESOME!

Golden Chic®

Aug 28, 2025 on Shopify

I just downloaded this app and I am excited to use it! The help desk has been very responsive and supportive helping me to get onboarded quickly with this app!

Sideout Sport

Aug 28, 2025 on Shopify

super great support eager to use the app.

GloveSaver.com

Aug 25, 2025 on Shopify

thanks

Maquilishuat

Aug 25, 2025 on Shopify

Juan was very helpful on getting my number verified after getting it declined for some reason.

:D

Aug 21, 2025 on Shopify

TYN Official Store

Aug 21, 2025 on Shopify

awesome customer service thanks juan!!

Menoa

Aug 19, 2025 on Shopify

Excellent!! Cannot fault it at all. Roohul was amazing in his customer support and helping me. Just excellent all round.

cloberry

Aug 17, 2025 on Shopify

absolutely amazing app the service is incredible way beyond other sms apps

Simply Colostrum

Aug 15, 2025 on Shopify

Great support. Excited to recover abandon carts and grow my SMS list more!

Old Time Sports

Aug 15, 2025 on Shopify

Juan was incredibly helpful!

Watermans

Aug 14, 2025 on Shopify

very great company helped with WatermansHair.com - Boost your sales add this

PRM Group

Aug 11, 2025 on Shopify

Zenith Herbals

Aug 07, 2025 on Shopify

Seamless integration! One of my favorite apps Shopify has to offer. Brings in additional 10-15% of revenue

Little Buddha by daisy

Aug 03, 2025 on Shopify

I have had the app and to be honest never really looked at how it was preforming or took advantage of the texting campaigns. Today I had some questions about the app while I was looking at it because I was about to cancel it then I noticed how much money was saved in abandoned carts that I decided to keep it. I reached out to their customer service and within seconds I was connected with a live person on a Sunday, and they answered all my questions quickly, efficiently and very friendly. And I ran my first text campaign with a 29% ROI!!! VERY HAPPY WITH THIS APP!!! Highlu recommend!