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Customer reviews: TxtCart: SMS Marketing & AI

Develop by TxtCart

Reviews (272)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

Antartic Shower

Oct 24, 2024  on Shopify

NueBasics

Oct 22, 2024  on Shopify

great customer support

GLOBALCOMMERCE

Oct 20, 2024  on Shopify

I had an excellent experience with Kyle from TxtCart! He took the time to walk me through the app, explaining all its features in a clear and detailed way. His expertise and patience were much appreciated, and I now feel confident using the platform to enhance my business. Great customer support.

Mygreenscape | Buy Plants Online

Oct 15, 2024  on Shopify

Great App wish it had more features.

The States

Oct 15, 2024  on Shopify

The customer support is helpful. The App is appreciated.

Bellaclaire

Oct 06, 2024  on Shopify

They make sure to follow legal compliances and have fast-responding and helpful customer support.

Belena

Oct 03, 2024  on Shopify

AMazing app and customer service

Professor Pickleball

Oct 03, 2024  on Shopify

Works really well and the AI to actually have a conversation with the customer to push conversions is amazing!

LunivA

Oct 02, 2024  on Shopify

TxtCart is awesome. Within the first month of using it it brought in over $10k in rev across all my stores. No point not to have this app downloaded it's easy to set up and brings in free money, definitely recommend.

Affinada

Oct 02, 2024  on Shopify

Fast Response time. I got an accidental charge on my account and they answered all my concerns as well as gave me a refund. The amazing customer service really showed when they informed me about a startup plan I wasn't aware of. So Flexible, so smooth, 100% recommend!

PlayVisionX

Oct 01, 2024  on Shopify

I use this sms recovery app on all my stores. Super easy set up, starts recovering carts immediately without you having to do anything, AI features are awesome as well. Would highly recommend for brand new stores and existing brands

Vulkan™

Oct 01, 2024  on Shopify

It really helped conversions and the customer support is super helpful :D

ThrowBakk Clothing

Oct 01, 2024  on Shopify

Other companies require you to have a high level of marketing and tech knowledge to get their SMS marketing platform to work. TxtCart Just works! setting up my first campaign was a breeze and I have not looked back ever sense.

Reliable Fleet Service

Sep 19, 2024  on Shopify

10/10 Customer Service! The App Didn't work out for me & my needs, So I un installed it, However I was charged for a subscription before I un-Installed the app, I have Txt Cart a quick call, and they were fast to issue a refund. Fantastic Customer Service. The app just didn't end up working out for me.

The Perfect Gizmo

Sep 14, 2024  on Shopify

Wonderful service. They not only assisted me with set up and are extremely quailifed and friendly. Totally recommend!

Veldoro

Sep 10, 2024  on Shopify

Good

Affinada

Sep 08, 2024  on Shopify

I got an accidental charge on my account and they answered all my concerns as well as gave me a refund. The amazing customer service really showed when they informed me about a startup plan I wasn't aware of. So Flexible, so smooth, 100% recommend!

The Living Factor

Sep 05, 2024  on Shopify

fast customer service

US Custom Shirt

Sep 03, 2024  on Shopify

Their customer service is great and they helped me with everything, sales will increase and I will be happy!!!! :)

ChordPrints

Sep 02, 2024  on Shopify

good customer service

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