Reviews: TxtCart: SMS Marketing & AI

Customer reviews: TxtCart: SMS Marketing & AI

Reviews (225)

Overall rating

4.9

5

244
4

10
3

1
2
1

6

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

Effective cart recovery, boosting sales and conversions.
Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
Easy setup and user-friendly interface.
High ROI and positive impact on business revenue.
Increases customer engagement with personalized SMS conversations.

Common Concerns

Issues with billing transparency and unexpected charges.
Complaints regarding high commission rates on sales and attribution tactics.
Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

Rewash Brand

Mar 26, 2025 on Shopify

first day and already getting sales! Best decision ever made to implement this to my store.

Drift Home Decor

Mar 25, 2025 on Shopify

still in trial, but so far going great!

Edward Fraiser

Mar 25, 2025 on Shopify

Wonderful app, very helpful

SHOP LYSS + LIN

Mar 21, 2025 on Shopify

great customer service and platform!

Zonova

Mar 18, 2025 on Shopify

Roohul provided great customer service. Exceptional

Chic Cart

Mar 15, 2025 on Shopify

Benson & Clark

Mar 15, 2025 on Shopify

Love the app. The team helped me set everything up very quickly. Customer service is top notch. They help you launch campaigns and they are super beginner friendly.

LumiTan

Mar 14, 2025 on Shopify

Rachel was great!

Red Rebel Armour

Mar 13, 2025 on Shopify

So far the experience has been great and roi even better!

Top Nutrition and Fitness

Mar 13, 2025 on Shopify

Great app that has shown returns! Recovered a decent amount of abandoned checkouts and if there were any issues they reply very fast! Also a bonus of having this app is that you learn about certain questions your customers might have about your store or reservations they might have about ordering (example shipping prices too high etc). Overall works great to recover carts + can offer additional insights on WHY customers might not convert!

Bersigar Watches

Mar 13, 2025 on Shopify

Lovely app

LEGERGY

Mar 13, 2025 on Shopify

Juan got back to me within a minute with step-by-step installation instructions. Looks like a great application

MGC

Mar 08, 2025 on Shopify

Customer service is great! Seen a increase in recovered carts. Def recommend!

YUMIYU

Mar 07, 2025 on Shopify

Great customer service. Cant wait to see the results!

Little Teekies

Mar 07, 2025 on Shopify

Loco Coco

Mar 04, 2025 on Shopify

great customer service from juan helped me with the setup and integration of the app

CUAKR

Mar 03, 2025 on Shopify

The txt cart service is great, customer support A+ as always, can't recommend enough!

Oz Goods Depot

Mar 02, 2025 on Shopify

Dunn Deals Home Decor Boutique | Eleni Shops

Feb 27, 2025 on Shopify

We are loving everything about TXTCART! We have been using it for months now and everything from the customer service to the revenue it has helped boost for our store has been phenomenal!

Trybello

Feb 26, 2025 on Shopify