Reviews: TxtCart: SMS Marketing & AI

Customer reviews: TxtCart: SMS Marketing & AI

Reviews (223)

Overall rating

4.9

5

208
4

8
3

1
2
1

6

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

Effective cart recovery, boosting sales and conversions.
Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
Easy setup and user-friendly interface.
High ROI and positive impact on business revenue.
Increases customer engagement with personalized SMS conversations.

Common Concerns

Issues with billing transparency and unexpected charges.
Complaints regarding high commission rates on sales and attribution tactics.
Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

CUAKR

Mar 03, 2025 on Shopify

The txt cart service is great, customer support A+ as always, can't recommend enough!

Oz Goods Depot

Mar 02, 2025 on Shopify

Dunn Deals Home Decor Boutique | Eleni Shops

Feb 27, 2025 on Shopify

We are loving everything about TXTCART! We have been using it for months now and everything from the customer service to the revenue it has helped boost for our store has been phenomenal!

Trybello

Feb 26, 2025 on Shopify

My Store

Feb 25, 2025 on Shopify

I think this app is great. the service help i received from Jaun was appreciated. thank you amy morris

VET SMART NOTES

Feb 24, 2025 on Shopify

super assistance, I contacted them and after less than a minute they responded and assisted me step by step, even offering help that was not included in my plan! great customer service and app

Korean Skin Therapy

Feb 23, 2025 on Shopify

MILOW

Feb 21, 2025 on Shopify

P-powerr

Feb 20, 2025 on Shopify

Hack11 Clothing Co.

Feb 19, 2025 on Shopify

Great Program and even better customer service!

Oliiveway

Feb 17, 2025 on Shopify

Fast and efficient customer service.Roohul was very helpful

Gent's Dresser

Feb 16, 2025 on Shopify

best customer support I've seen from a shopify SMS app. Very easy to setup and a great team to help support through the proccess.

George Poedagar

Feb 14, 2025 on Shopify

Very happy with the service. When I had a problem they also helped me instant!

E- RIDERS EUROPE

Feb 14, 2025 on Shopify

Amazing costumer service, the app works like a charm, have been using for a month and help me recovered a lot of lost sales..

Groomd

Feb 13, 2025 on Shopify

Customer service was very helpful and quick in helping

PrettyPalace

Feb 12, 2025 on Shopify

Very good! Juan was so helpful and kind, and so far this app is easy to use and priced very fairly. The conversations to customers feel personalized and helpful, this is a good app so far.

BondsHealthyproducts

Feb 12, 2025 on Shopify

Juan was very helpful and was there ever time I had a question!!

Kingsire

Feb 12, 2025 on Shopify

GOOD APP GOOD SERVICE

Minorra

Feb 06, 2025 on Shopify

it's been great working experience with txtcart and their team. Their SMS flows does performs way better than any other SMS automation apps out there.

Lenoria

Feb 05, 2025 on Shopify

We've been using TxtCart on a variety of different stores, generating almost 6 figures at an 11x ROI because of this app! I absolutely love it, and the owners are super cool as well. 5/5 stars for me.