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Customer reviews: TxtCart AI: SMS Marketing

Develop by Shopify

Reviews (299)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

SIRCARTIER

Nov 07, 2025  on Shopify

Great customer service, helped me out a lot and was very quick to do so.

SlashesLLC

Nov 06, 2025  on Shopify

SLATE Boutique & Gifts

Oct 31, 2025  on Shopify

So easy to use and I have seen a great return on investment.

Auvra Supplements

Oct 31, 2025  on Shopify

juan was amazing on helping me get onboarded

Valessi

Oct 29, 2025  on Shopify

I've used txt cart for some time, and I really appreciate how effective it is. I noticed operating at a beginner level, through to scaling my store, it surprised me how many people actually sign up to SMS notifications, and how easy it is to convert them into sales. The conversation AI is very intuitive and can help guide abandoned customers back through the funnel much easier than email notifications. I reached out to the support recently to help me set up more countries to target and to help expedite my phone number verifications. I also had a few queries about optimizing my settings. Alexandra was very helpful, responded quickly and gave me direct informative answers to my queries. Would definitely recommend as an essential app for everyones Shopify store.

The Golden Rack Boutique

Oct 28, 2025  on Shopify

Tokileds

Oct 27, 2025  on Shopify

good customer service

With My Love

Oct 25, 2025  on Shopify

Reaaly good app to recover abandonned cart and run sms campaign!

HOWHIGH2FLY

Oct 22, 2025  on Shopify

SEEMS TO BE SMOOTH AND AMAZING SO FAR

Christmas Party

Oct 22, 2025  on Shopify

SmartNest Living

Oct 20, 2025  on Shopify

Exceptional and very quick

Earthglow

Oct 20, 2025  on Shopify

Roohul was really helpful!!

Heavenskin

Oct 19, 2025  on Shopify

I’ve had a great experience with TxtCart’s customer support. Although I ran into a few small setup issues, Ehsan was incredibly patient and walked me through everything step by step. I’m really glad I chose TxtCart for my SMS marketing – it’s been a great decision so far

Valeria Hayes

Oct 18, 2025  on Shopify

The Glow Australia

Oct 17, 2025  on Shopify

Baker and Olive

Oct 16, 2025  on Shopify

Incredibly easy to use and helpful setup

FanBase Beats x Bars & Drip

Oct 16, 2025  on Shopify

Ella Robinson

Oct 16, 2025  on Shopify

So far so good! Setup was very easy and the staff is very helpful for any questions you have! Excited to try all features.

Kubbi

Oct 15, 2025  on Shopify

GOOD

Tailgating Central

Oct 14, 2025  on Shopify

Needed help with onboarding and they have been great.

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