Reviews: TxtCart: SMS Marketing & AI

Customer reviews: TxtCart: SMS Marketing & AI

Reviews (270)

Overall rating

4.8

5

140
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6
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1

6

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

Effective cart recovery, boosting sales and conversions.
Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
Easy setup and user-friendly interface.
High ROI and positive impact on business revenue.
Increases customer engagement with personalized SMS conversations.

Common Concerns

Issues with billing transparency and unexpected charges.
Complaints regarding high commission rates on sales and attribution tactics.
Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

No No Worry

Dec 10, 2024 on Shopify

Very kind and professional

Shop Lunora

Dec 09, 2024 on Shopify

Customer Service was very good and helped me resubmit my toll free number and reset my cart recovery. Highly satisfied! Juan and Rachel were awesome customer service agents.

car-artistry

Dec 08, 2024 on Shopify

Good Customer Service. Quick and ready to help!

GadgetTech

Dec 06, 2024 on Shopify

wildharvest

Dec 03, 2024 on Shopify

Looma

Dec 02, 2024 on Shopify

Christmas

Dec 02, 2024 on Shopify

They take care of you in great detail, it's very nice and useful.

Verenzia

Dec 02, 2024 on Shopify

They are super responsive, knowledgeable, and always go above and beyond to help with any issues or questions. Using this app has been such a smooth experience, thanks to their incredible support. Highly recommend!

Purrfect Beam

Dec 02, 2024 on Shopify

BEST SUPPORT TEAM EVER, they solved all my issues, gave me good discounts, actually cared abt helping me, useful product, useful service, 10/10

CBD Living

Dec 01, 2024 on Shopify

TXTCART is an amazing tool for Shopify! It’s super easy to use and makes staying connected with customers a breeze. Huge shoutout to Juan and Rachel for their exceptional support—they were incredibly helpful in getting our account set up and running live in no time. Highly recommend!

KG Beauty Co.

Nov 30, 2024 on Shopify

The app works really well with my store and has helped me earn lost revenue.

MaxPureCases

Nov 28, 2024 on Shopify

Great app, lovely support!

Giggles And Grab

Nov 28, 2024 on Shopify

Good morning. The rep Juan was very helpful and knowledgeable with my situation and took care of it for me. You don't normally have help like this. Agian thank you Juan.

SpideyJunky

Nov 28, 2024 on Shopify

Great experience

Official.movement

Nov 27, 2024 on Shopify

Yana K

Nov 26, 2024 on Shopify

Easy to use and good customer service

ArabCollective

Nov 26, 2024 on Shopify

Love the app! Great customer service and helps so well with recovering carts

Auralia's

Nov 26, 2024 on Shopify

amazing customer experience, really fast replies and a very kind man who was very helpful. top top quality

GLOAR

Nov 26, 2024 on Shopify

Good app, we had billing issues but Juan helped us solve it within minutes.

THE TRNDZ

Nov 26, 2024 on Shopify

A must have if you want to automate and see some good ROI