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Customer reviews: TxtCart: SMS Marketing & AI

Develop by TxtCart

Reviews (270)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

Artekulture

Jan 21, 2025  on Shopify

These guys do a great job. good service and the app absolutely crushes ROI

Toobs Distribution

Jan 21, 2025  on Shopify

When it comes to customer service TxtCart is at the top of their game. I had a billing issue and they took care of me right away, makes a difference when a company does its best to make you feel like they have your back no matter the circumstance. The App works great and has been a big part of our success this year, give them a shot you won't be disappointed.

Latina Lash Shop

Jan 20, 2025  on Shopify

Easy to work with

Vicci Beauty

Jan 19, 2025  on Shopify

TxtCart has been an excellent addition to our marketing tools for Vicci Beauty. We’ve noticed an increase in conversions, and their customer service has been quick and helpful every step of the way. Highly recommend!

Eddie's Cookbook

Jan 16, 2025  on Shopify

OGO

Jan 10, 2025  on Shopify

great, i am happy

Hearing Made Easy

Jan 06, 2025  on Shopify

Thank you to txt cart for helping me get set up smoothly

NURSE BABE

Jan 02, 2025  on Shopify

Shoutout to Juan for Rockstar Service! Alright, let’s talk about some real customer service MVP stuff here. Juan from TxtCart Plus seriously knows his game. I hit him up with some issues, and man, did he handle it like a champ. Super quick to respond, and not just with any solutions, but the right ones. Dude was all about making sure I understood what was up every step of the way, which is cool because not everyone takes the time, you know? It’s like having a guide in the wild tech forest. Solid! Big thumbs up for TxtCart Plus for having folks like Juan. They make life a heck of a lot easier. Cheers to Juan for not just doing his job, but crushing it. Highly recommend!

drinkctrl.com

Jan 02, 2025  on Shopify

Only a little over a month in and we have already seen a big influx or revenue that we would not have seen without TxtCart. Def recommend!

Get Hair Growth

Dec 29, 2024  on Shopify

fast reply. thank you

IceMan Customs

Dec 28, 2024  on Shopify

Its a very easy to use platform and the support team is amazing. Also the team believes so much in their product that you get a free trial so with that it pays for itself by generating you extra sales. No risk fam. But once you are in and essentially making (free) money I doubt you will ever look any other way. Support team is great. Platform is always getting better and innovating. Txt cart understands that making you more money and keeping their clients happy is what keeps them going. Well done Txt Cart.

Orliani

Dec 26, 2024  on Shopify

TxtCart has been a game-changer for my store. It’s super easy to use, and the real-time SMS chats have helped me recover so many abandoned carts. My sales and conversions have definitely gone up since using it. Highly recommend if you want to boost revenue without much hassle!

Unbloo

Dec 26, 2024  on Shopify

Rachel was very helpful and helped reduce my campaign SMS cost from 3k to $500, appreciate her cooperation!

Volumane

Dec 19, 2024  on Shopify

Juan is the man, he is amazing and helped with everything. Best live support that Ive had from a shopify app in a long time.

Aurlux

Dec 18, 2024  on Shopify

Unbloo

Dec 17, 2024  on Shopify

Roohul was very helpful and answered all my questions in a timely manner!

Wick of Hope

Dec 16, 2024  on Shopify

Support team is kind and helpful. Would recommend.

Haute

Dec 16, 2024  on Shopify

One of the best sms apps out there, I have over a 20 roas with my sms campaigns. They also have a boat load of new features releasing like sms support using ai, sms flows. Overall this app is excellent and I can’t wait until all the features are released!

Chic Shirt Shop

Dec 12, 2024  on Shopify

MystifyOfficial

Dec 11, 2024  on Shopify

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