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Customer reviews: TxtCart AI: SMS Marketing

Develop by Shopify

Reviews (318)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

  • Effective cart recovery, boosting sales and conversions.
  • Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
  • Easy setup and user-friendly interface.
  • High ROI and positive impact on business revenue.
  • Increases customer engagement with personalized SMS conversations.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Complaints regarding high commission rates on sales and attribution tactics.
  • Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

NURSE BABE

Jan 02, 2025  on Shopify

Shoutout to Juan for Rockstar Service! Alright, let’s talk about some real customer service MVP stuff here. Juan from TxtCart Plus seriously knows his game. I hit him up with some issues, and man, did he handle it like a champ. Super quick to respond, and not just with any solutions, but the right ones. Dude was all about making sure I understood what was up every step of the way, which is cool because not everyone takes the time, you know? It’s like having a guide in the wild tech forest. Solid! Big thumbs up for TxtCart Plus for having folks like Juan. They make life a heck of a lot easier. Cheers to Juan for not just doing his job, but crushing it. Highly recommend!

drinkctrl.com

Jan 02, 2025  on Shopify

Only a little over a month in and we have already seen a big influx or revenue that we would not have seen without TxtCart. Def recommend!

Get Hair Growth

Dec 29, 2024  on Shopify

fast reply. thank you

IceMan Customs

Dec 28, 2024  on Shopify

Its a very easy to use platform and the support team is amazing. Also the team believes so much in their product that you get a free trial so with that it pays for itself by generating you extra sales. No risk fam. But once you are in and essentially making (free) money I doubt you will ever look any other way. Support team is great. Platform is always getting better and innovating. Txt cart understands that making you more money and keeping their clients happy is what keeps them going. Well done Txt Cart.

Orliani

Dec 26, 2024  on Shopify

TxtCart has been a game-changer for my store. It’s super easy to use, and the real-time SMS chats have helped me recover so many abandoned carts. My sales and conversions have definitely gone up since using it. Highly recommend if you want to boost revenue without much hassle!

Unbloo

Dec 26, 2024  on Shopify

Rachel was very helpful and helped reduce my campaign SMS cost from 3k to $500, appreciate her cooperation!

Volumane

Dec 19, 2024  on Shopify

Juan is the man, he is amazing and helped with everything. Best live support that Ive had from a shopify app in a long time.

Aurlux

Dec 18, 2024  on Shopify

Unbloo

Dec 17, 2024  on Shopify

Roohul was very helpful and answered all my questions in a timely manner!

Wick of Hope

Dec 16, 2024  on Shopify

Support team is kind and helpful. Would recommend.

Haute

Dec 16, 2024  on Shopify

One of the best sms apps out there, I have over a 20 roas with my sms campaigns. They also have a boat load of new features releasing like sms support using ai, sms flows. Overall this app is excellent and I can’t wait until all the features are released!

Chic Shirt Shop

Dec 12, 2024  on Shopify

MystifyOfficial

Dec 11, 2024  on Shopify

No No Worry

Dec 10, 2024  on Shopify

Very kind and professional

Shop Lunora

Dec 09, 2024  on Shopify

Customer Service was very good and helped me resubmit my toll free number and reset my cart recovery. Highly satisfied! Juan and Rachel were awesome customer service agents.

car-artistry

Dec 08, 2024  on Shopify

Good Customer Service. Quick and ready to help!

GadgetTech

Dec 06, 2024  on Shopify

wildharvest

Dec 03, 2024  on Shopify

Looma

Dec 02, 2024  on Shopify

Christmas

Dec 02, 2024  on Shopify

They take care of you in great detail, it's very nice and useful.

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