Reviews: TxtCart: SMS Marketing & AI

Customer reviews: TxtCart AI: SMS Marketing

Reviews (318)

Overall rating

4.9

5

373
4

14
3

1
2
1

10

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

Effective cart recovery, boosting sales and conversions.
Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
Easy setup and user-friendly interface.
High ROI and positive impact on business revenue.
Increases customer engagement with personalized SMS conversations.

Common Concerns

Issues with billing transparency and unexpected charges.
Complaints regarding high commission rates on sales and attribution tactics.
Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

PrettyPalace

Feb 12, 2025 on Shopify

Very good! Juan was so helpful and kind, and so far this app is easy to use and priced very fairly. The conversations to customers feel personalized and helpful, this is a good app so far.

BondsHealthyproducts

Feb 12, 2025 on Shopify

Juan was very helpful and was there ever time I had a question!!

Kingsire

Feb 12, 2025 on Shopify

GOOD APP GOOD SERVICE

Minorra

Feb 06, 2025 on Shopify

it's been great working experience with txtcart and their team. Their SMS flows does performs way better than any other SMS automation apps out there.

Lenoria

Feb 05, 2025 on Shopify

We've been using TxtCart on a variety of different stores, generating almost 6 figures at an 11x ROI because of this app! I absolutely love it, and the owners are super cool as well. 5/5 stars for me.

Zavion Watches

Feb 05, 2025 on Shopify

great app

BabyNeed ®

Jan 30, 2025 on Shopify

Assistenza eccellente.

Vanity Set Glow

Jan 29, 2025 on Shopify

amazing app! highly recommend

CHAP-OH

Jan 28, 2025 on Shopify

5 1/2 Stars! Nothing but good things to say about this app. From the moment I needed help, someone answered in less than a minute to give me step by step instructions. Not only was Roohul friendly but he was fast and experienced to take care of me and my shopify store.

Benson & Clark

Jan 27, 2025 on Shopify

Love the app. The team helped me set everything up very quickly. Customer service is top notch

Luvo Store

Jan 26, 2025 on Shopify

Their customer support is fantastic—live chat help is always on hand whenever I need it. I was also impressed at how quickly the abandoned cart flow worked: it recovered a sale within just five minutes of being activated with minimal setup required on my end!

HeatTransferStore

Jan 22, 2025 on Shopify

Great app for SMS campaign and great customer service , will continue using.

wags and paw prints

Jan 22, 2025 on Shopify

They was very friendly and on top of the problems I was having. 10/10 recommend.

Artekulture

Jan 21, 2025 on Shopify

These guys do a great job. good service and the app absolutely crushes ROI

Toobs Distribution

Jan 21, 2025 on Shopify

When it comes to customer service TxtCart is at the top of their game. I had a billing issue and they took care of me right away, makes a difference when a company does its best to make you feel like they have your back no matter the circumstance. The App works great and has been a big part of our success this year, give them a shot you won't be disappointed.

Latina Lash Shop

Jan 20, 2025 on Shopify

Easy to work with

Vicci Beauty

Jan 19, 2025 on Shopify

TxtCart has been an excellent addition to our marketing tools for Vicci Beauty. We’ve noticed an increase in conversions, and their customer service has been quick and helpful every step of the way. Highly recommend!

Eddie's Cookbook

Jan 16, 2025 on Shopify

OGO

Jan 10, 2025 on Shopify

great, i am happy

Hearing Made Easy

Jan 06, 2025 on Shopify

Thank you to txt cart for helping me get set up smoothly