Reviews: TxtCart: SMS Marketing & AI

Customer reviews: TxtCart: SMS Marketing & AI

Reviews (243)

Overall rating

4.9

5

283
4

13
3

1
2
1

6

What Merchants Think

Merchants generally appreciate "TxtCart: SMS Marketing & AI" for its effectiveness in recovering abandoned carts and boosting sales. The app's ease of use and impactful results have been frequently highlighted, with many praising the customer service for being responsive and knowledgeable. However, some concerns about billing and pricing structures have been raised.

Key Strengths

Effective cart recovery, boosting sales and conversions.
Excellent customer support, frequently praised staff, including individuals like Juan, Rachel, and Sara.
Easy setup and user-friendly interface.
High ROI and positive impact on business revenue.
Increases customer engagement with personalized SMS conversations.

Common Concerns

Issues with billing transparency and unexpected charges.
Complaints regarding high commission rates on sales and attribution tactics.
Some users report challenges in cancelling subscriptions and obtaining refunds.

Final Thoughts

Overall, "TxtCart: SMS Marketing & AI" is well-received for its capability to significantly enhance e-commerce sales through effective cart recovery and customer engagement. While the app shines in customer support and user experience, potential users should be aware and cautious of the billing practices and understanding the cost implications.

Upright

Oct 02, 2025 on Shopify

The Fashion Fix

Sep 28, 2025 on Shopify

she is really helpful!!!

Fern Fitness

Sep 27, 2025 on Shopify

Memorial Coin

Sep 26, 2025 on Shopify

amazing support and functionality

mypatches

Sep 24, 2025 on Shopify

yessss, amazing app.

Sunbean

Sep 18, 2025 on Shopify

Excited to try this app. For now my rating is purely based on my interaction with Juan - a customer service member. Will update as I try out more

www.artfactoryus.com

Sep 16, 2025 on Shopify

Great support and super easy to install :) I’m looking forward to growing with this app

ArianaBeauty-store

Sep 11, 2025 on Shopify

Bitchin' Britches Boutique

Sep 10, 2025 on Shopify

Great Customer Service. Excited to try out this app

Chiara Rossetti

Sep 09, 2025 on Shopify

"Rohpul was extremely helpful and professional. The support was quick, clear, and very friendly. All my questions were answered right away, and I really appreciated the polite and positive attitude. Excellent customer service experience – highly recommended!"

Chiara Rossetti

Sep 07, 2025 on Shopify

Absolutely love this app! TxtCart makes SMS marketing incredibly easy and effective. The 2-way conversational SMS feature feels personal and genuinely boosts cart recovery rates. Their support team is super responsive (shoutout to Ehsan!), and the onboarding process is clear and guided. Perfect for new and growing brands that want to connect with customers in a direct, high-converting way. Highly recommended!

CN1 Fragrance

Sep 06, 2025 on Shopify

Amazing support and great tool to use.

CulinaryWellBeing

Sep 06, 2025 on Shopify

The best app for SMS marketing offers comprehensive customer service. I highly recommend it.

Divinely Feminine

Sep 04, 2025 on Shopify

Amazing app!

Inaury

Sep 03, 2025 on Shopify

Can't review the app yet but the customer service has been great

Aeva

Sep 03, 2025 on Shopify

Silkx Co.

Sep 01, 2025 on Shopify

love it thus far juan is amazingly helpful at getting things set up

Kimo's Surf Hut

Aug 29, 2025 on Shopify

Roohul is AWESOME!

Golden Chic®

Aug 28, 2025 on Shopify

I just downloaded this app and I am excited to use it! The help desk has been very responsive and supportive helping me to get onboarded quickly with this app!

Sideout Sport

Aug 28, 2025 on Shopify

super great support eager to use the app.