What Merchants Think

Merchants generally express dissatisfaction with the "TSE (KassenSichV)" app, citing frequent connectivity and functionality issues. While some acknowledge improvement efforts and a responsive support team, the app is still seen as unreliable, especially given its legal necessity.

Key Strengths

• Responsive customer support available to address issues.
• Occasional successful operation and reconnection of the TSE service.

Common Concerns

• Frequent connectivity issues, with the app sometimes not working at all.
• Inconsistent TSE printing on receipts leading to legal compliance worries.
• No option to digitally send Z-reports by PDF to accountants.
• High monthly cost for a legally required function that is often unreliable.
• Frustration over perceived lack of priority from Shopify to resolve these issues.

Final Thoughts

Overall, the "TSE (KassenSichV)" app has not been well-received by merchants, who are frustrated with its unreliability, legal compliance issues, and cost. Despite some positive feedback on the support team and occasional app improvements, the app’s shortcomings overshadow its strengths, leading to widespread dissatisfaction.