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Customer reviews: Trexity

Develop by Shopify

Reviews (21)

Overall rating
3.7

What Merchants Think

Merchants generally appreciate Trexity for its seamless integration with Shopify and its support for efficient same-day delivery, making it particularly suitable for small businesses. While the app is mostly praised for its usability and helpful customer service, some merchants have faced issues with delivery protocols and the app’s API, which have led to concerns regarding package safety and delivery accuracy.

Key Strengths

  • Seamless Shopify integration, allowing easy order processing.
  • Excellent customer service, responsive to user needs.
  • User-friendly interface and easy to teach and use.
  • Real-time tracking with UBER-style notifications and maps.
  • Strong support for small business needs, enhancing local delivery operations.

Common Concerns

  • Inadequate handling of undeliverable parcels, sometimes left in insecure locations.
  • Issues with the app’s API leading to incorrect delivery area availability.
  • Minor delays in driver pickup and delivery times after pickup.

Final Thoughts

Overall, Trexity is regarded as a robust delivery solution, especially for small businesses seeking to streamline local delivery operations. While the app is mostly praised for its strong integration capabilities, user-friendly features, and dedicated customer support, it does have areas for improvement regarding delivery protocols and API accuracy. Despite these concerns, many merchants continue to recommend Trexity as an effective and valuable tool for improving delivery efficiency.

Plant Society

Feb 14, 2023  on Shopify

I would give Trexity about a 4.5 out of 5 as there is some room to improve in terms of driver pickup and delivery time after pickup. Trexity is very useful for small businesses (especially if you are very small/mom n pop shop that's looking to get help with local delivery). You can integrate it into your shipping options. There are some minor kinks here and there, but it's mostly very very smooth and easy to use. We have recommended Trexity to multiple friends who own their own shops or small at home businesses.

Maker House Co.

Feb 13, 2023  on Shopify

We love how easy it is for shopify to send order info to Trexity, and then for us to send deliveries out with them. The integration works seamlessly. We find the drivers are prompt in accepting and then arriving for the pickups. Love the UBER-style notifications and map to follow the order on delivery! Lastly, Trexity has phenomenal customer service, they've always been there to help when something doesn't go right. They always make it right.

Silver Swallow™

Feb 13, 2023  on Shopify

Great for delivery within your city. - Slick integration from your Shopify orders (no doubt because it was made by former Shopify employees). - Easy batch download of labels. - Great customer service. Always available to help and listen to users' suggestions for improvement. - Built with the user in mind

NRML

Feb 10, 2023  on Shopify

Easy system to integrate into your daily plan and customers love getting products faster.

Present Day

Feb 09, 2023  on Shopify

Simple to provide order information and to track deliveries. Trexity is a useful service that allows us to satisfy more customers.

Overflow Brewing Company

Jan 18, 2023  on Shopify

Overflow Brewing Company has worked closely with Trexity for the last three years and has enabled a blossoming same-day delivery service. Trexity’s integration with Shopify is as user-friendly as it gets, orders turn to delivery routes with ONE click!! Route management is effortlessly teachable to employees of all ages of technical ability. The support chat is swift to help with all issues and questions. From the ability to bundle and track deliveries to order safety measures, Trexity checks all the boxes. We are incredibly thankful for the service we receive and cannot recommend them enough!

The Farmer's Kitchen Grocery Store

Jan 16, 2023  on Shopify

Trexity has been a great delivery platform for our business. There is always someone available if there are any questions and the app itself is very user friendly.

Aurelius Food Co

Feb 05, 2021  on Shopify

Having Trexity as our primary local deliveries method is really a huge value add for our company. During busy periods they were able to deliver 50-80 orders a day, all while maintaining quality and control. I would STRONGLY recommend them to any small business owner looking to streamline and add efficiency to their delivery operations.

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