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Customer reviews: Trendsi: Fashion Dropshipping

Develop by Shopify

Reviews (1,382)

Overall rating
4.9

What Merchants Think

Merchants commend "Trendsi: Fashion Dropshipping" for its exceptional customer service and seamless integration with platforms like Shopify. While many appreciate the high-quality products and fast shipping for certain collections, persistent issues with overseas shipping have been a significant concern for others. Despite these challenges, the app remains a popular choice for its intuitive usability and comprehensive product catalog.

Key Strengths

  • Outstanding customer service with fast and helpful responses.
  • High-quality products, particularly the Luxe collection.
  • Easy integration with Shopify and intuitive user interface.
  • Wide selection of styles catering to various fashion tastes.
  • Responsive and knowledgeable support staff, often mentioned by name.

Common Concerns

  • Significant delays in international shipping leading to customer dissatisfaction.
  • Occasional discrepancies in product descriptions, particularly with white labeling products.
  • Limited diversity in model ethnicities noted by some merchants.

Final Thoughts

"Trendsi: Fashion Dropshipping" is highly valued by merchants for its exceptional customer service and quality product offerings, making it an appealing choice for many fashion retailers. However, addressing the noted shipping challenges and diversity concerns will be crucial to enhance trust and expand its already strong user base.

Hoxanna

Jun 23, 2024  on Shopify

I recently had the pleasure of interacting with Dave, an advisor from Trendsi, and his customer service was exceptional. As a first-time customer, I had numerous questions regarding my order, and Dave addressed each one with remarkable professionalism and thoroughness. Review of Dave's Customer Service Responsiveness: Dave was incredibly prompt in his responses. From the moment I reached out with my inquiries, he responded quickly, ensuring that there was minimal waiting time. This promptness made me feel valued as a customer. Knowledge and Clarity: Dave demonstrated a deep understanding of the products and the ordering process. His answers were clear and concise, leaving no room for confusion. He patiently explained each step and provided detailed information on the items I was interested in, which significantly enhanced my confidence in making the purchase. Friendliness and Professionalism: Throughout our interaction, Dave maintained a friendly yet professional demeanor. His polite and courteous approach made the experience pleasant and stress-free. It was evident that he genuinely cared about my concerns and was dedicated to providing the best possible service. Problem-Solving Skills: There were a few issues I needed clarification on, such as shipping details and return policies. Dave addressed these efficiently, offering practical solutions and alternative options when necessary. His ability to resolve potential issues before they escalated was impressive. Follow-Up: Dave didn't just stop at answering my questions. He followed up to ensure that all my concerns were addressed and that I was satisfied with the information provided. This follow-up was a testament to his commitment to excellent customer service. Conclusion Overall, my experience with Dave at Trendsi was outstanding. His responsiveness, knowledge, friendliness, and problem-solving skills made my first order process smooth and enjoyable. I highly recommend Dave and the Trendsi customer service team for their exemplary support.

MaddisonCo Inc

Jun 23, 2024  on Shopify

Thank you Dave for all of your help today! You were AWESOME!!!! I appreciate all that you did for me and all of the information that you provided today!

Lala's Trends

Jun 23, 2024  on Shopify

Had a wonderful experience today, all my questions were answered. The representative was very knowledgeable and fast with getting me answers. Thank you Chette you are the best!!

Breezefy

Jun 22, 2024  on Shopify

This is the first and only company we work with that offers outstanding, knowledgeable, and fast customer service! Thanks a lot, Lorie.

Creek Meadow Lane

Jun 21, 2024  on Shopify

Excellent customer service from Chette! She answered all my questions quickly and professionally. The issue with my account was resolved. Highly recommend!

Athena Luxe

Jun 21, 2024  on Shopify

Lorie was great with her assistance with cancelling an order today. She was super kind, friendly, and really helpful. thank you so much for your assistance today, girly!

Just Jen Fav's

Jun 20, 2024  on Shopify

I have been associated with Trendsi for almost a year now. During this time, I have encountered a few challenges, but I must acknowledge that some members of the support team, particularly Abby, have been exceptionally helpful in resolving issues related to the fashion industry. If you ever face any difficulties concerning your business, I highly recommend seeking assistance from Abby. She demonstrated remarkable patience and professionalism in handling a complex customer situation, and her pleasant demeanor throughout our conversation was truly commendable. The level of support she provided was truly exceptional and exceeded my expectations. I express my sincere gratitude to Abby from the support team at Trendsi. With dedicated support members like Abby Padilla, Just Jen Boutique can continue to operate smoothly and efficiently.

Sun-Kissed Swimsuits

Jun 19, 2024  on Shopify

Great customer service Harold was very patient in explaining the things I was confused about. will definitely continue using the Trendsi store.

My Store

Jun 19, 2024  on Shopify

The support team was commited to resove a problem I had in one of my sales chanels and I'm glad to have Trendsi products and fast fulfilment as an important part of my store.

Laced & Caressed

Jun 19, 2024  on Shopify

I love Trendsi! I've had so many bad experiences with dropshipping and finally found a reliable supplier with so many neat features! Joel was especially helpful and helped me figure out how to purchase samples for my business! Abby was also helpful in getting me a resale authorization letter to sell on TikTok Shop! I also love the Made-To-Order feature they have! When my boutique grows more I will be sure to utilize it!

Maranatha Emporium

Jun 15, 2024  on Shopify

Seems like an awesome app to enhance the women's section of my store. Fairly new to the business and always looking for a good company to partner with.

Ellima Unlimited

Jun 15, 2024  on Shopify

Great store/app with great customer service. When I spoke with Lorie she did not hesitate to help me with my issue & fixed everything. Trendsi has great merchandise & great prices and always keeps their inventory updated.

JeeHCProducts Store

Jun 13, 2024  on Shopify

From the moment I reached out for support, Raymart provided top-notch assistance. The text was fast and right on answering to my needs. Very patient and courteous making my experience seamless and stress-free. Raymart was awesome help that fosters lasting customer loyalty. Raymart delivered an exceptional service.

CandyK's Boutique FashionZ

Jun 12, 2024  on Shopify

I contacted Abby via chat before getting started, she was very helpful explaining how everything worked and how I could add products to my shopify store.

Discount Style Studio

Jun 11, 2024  on Shopify

Trendsi has been easier to set up for a solo entrepreneur who is starting with limited funds. It is a great product to use on Shopify!

Ladies Knight

Jun 11, 2024  on Shopify

I would like a better organize of added products to find easier which is out of order or updated info. Great app !

Luxe and Stone Clothing

Jun 09, 2024  on Shopify

Trendsi offers popular name brand products, such as Judy Blue, Risen, Zenana, POL, and Bibi, just to name a few. Customer service is regularly available for assistance via Chat. Orders are processed quickly and shipped out quickly. Samples are available for purchase. I've had nothing but a great experience with Trendsi Dropshipping.

My Store

Jun 09, 2024  on Shopify

The customer rep Joel was very helpful. I also spoke to Harold as well. Help with all the questions I had. Great customer service.

Moderne

Jun 08, 2024  on Shopify

Joel the support agent was very knowledgable, quick, and helpful with my request for help. He even provided a useful suggestion.

Lemon Snob

Jun 08, 2024  on Shopify

I love the selection Trendsi provides that allows me to curate great fashion for my online store and their customer service is excellent!

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